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3,5 étoile(s) sur 5.
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Avis des employés pour Customer Service Representative chez Teleperformance

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Titre du poste
Customer Service Representative390 avis
Lieu
Canada390 avis

Notes par catégorie

3,5Équilibre vie privée/professionnelle

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390 avis correspondant à votre recherche.Voir les 41 931 avis

No fun-work, just serious work

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L'avis le plus utile, sélectionné par Indeed
Workload but low pay scale, just minimum wage only. It is good to start your career with customer interactions on daily bases. You get professional experience.
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It was challenging and stressful i must say.

What is the best part of working at the company?The induction period was interestingWhat is the most stressful part about working at the company?The most stressful part was when you are being insulted by customer.What is the work environment and culture like at the company?Not encouraging because my best seems to be good enough by their yardstick.What is a typical day like for you at the company?Always looking forward to the closing time.
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Overall I enjoyed it

What is the best part of working at the company?PTO requests were easy and had no issues getting requested time even with shorter noticeWhat is the most stressful part about working at the company?Depends on the contract they have multiple clientsWhat is the work environment and culture like at the company?It was remote for me I don't know What is a typical day like for you at the company?Typically laid back but was expected to have a lot if product knowledge
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Réponse officielle de Teleperformance

5 mars 2024
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us!

Ok

TP was my first job and I worked there for almost 3 years. There is a lot of opportunity to grow and learn! Only left the company because I was in school full time and was unable to balance.
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Stable job, low pay

Low pay, diverse culture. Excellent growth opportunities. Anybody can grow into a Supervisor in 6 to 12 months because for most people, it is a temporary job, so those who stay get promoted but most leave. It is a very stable job but doesn't pay well.
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Informations sur Teleperformance

Sur la base de 444 réponses au sondage
Points forts
  • Flexibilité des horaires et du lieu
  • Environnement favorable
  • Capacité à apprendre de nouvelles choses

Productive

it was good . pay was good for wfh. supervisors were supportive and friends. but difficult to achieve the kpi as the customer is not happy with the company and they rate us low. when a call is transffered to another dept we get rated for their experience with them which was not good
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very professional company to pay in time

company is good but don't bother to consider their own ex employees which is really sad. I have been trying to get a job for months but don't get any kind of consideration.
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Not bad company

It a good company if you just get to Canada but don't expect much from the company. Pay is minimum wage depending on the campaign. Some manager can be good but some would be your friend but they are not.
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Good for timelass

Not so bad but there is lots of politics inside the company you will not be able to grow even after giving your best. I was the top performer for almost 6-7 months.
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Good plce to start your career

Teleperformance is a good place to start your career.They give you paid traning for 2 weeks.After that you need to take calls.They have supervisors available to help you everytime
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Busy workplace

Good place to start if you are interested in having customer service experience through chat and calls. There was a nice intercultural environment and managers were pretty encouraging and easy-going. However it can be stressful on busy days which can be very common depending on your campaign (which is randomly assigned).
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My overall experience working at this company was negative

What is the best part of working at the company?Leaving the company was the best part What is the most stressful part about working at the company?The work culture in general at Teleperformance was toxicWhat is the work environment and culture like at the company?Toxic, working with Teleperformance, impacts your mental health in the most negative wayWhat is a typical day like for you at the company?A typical day was torture. There is no community.
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Fun Place

Nice atmosphere.Friendly colleagues.Nice cafeteria. Good coffee.Bonus hard to reach.Competitive work environment specifically during work promotions openings.
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Long hours

Repetitive calls and mindnumbing.No advancement opportunity as it is simply a call center.Good for a short-time work to earn some pocket money until something better comes along
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Fun workplace

Work was a mix of calls and chat messages. however, at times, chat and calls would happen simultaneously which would affect productivity. Overall, a good experience.
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They laid off people on Christmas

They waited Christmas time to massively lay off people in Toronto. They kept talking about massive coming lay off for a year..to finally take the decision that it's going to happen before Christmas. They got you depressed for the entire year
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Low salary and not good benefits

The company has a very low salary even with experienced customer service. The place needs to be renovated. Lockers not secure even though you have locks & keys. Anyone can still open amd grab your things.
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Great place to work

Very friendly environment and the company is very flexible. You have to be stress resistant, because of the nature of the job itself, but the company is good. Offers health insurance.
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it was pretty nice

It was really great place to work - nice scedule and I felt work life balance - I had a lot time for my self, hibby and other stuff. My managers was so sweet.
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A good first telesales job

I knew nothing about this kind of work when I started at Teleperformance, I learned a lot there. The managers were always sincere and helpful. The absolute best part were speaking with the customers , they a=were always very patient and kind.

Points positifs

good support for sales coaching

Points négatifs

less pay than other places
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Good

Good loved it people are nice and job is good you handle customers sometimes management can be tough but that's what a fast paced environment is like
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Customer Service Representative chez Teleperformance

Estimation de salaire
17,60 $ par heure

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Note globale

D'après 41 931 avis

Notes par catégorie

3,5 étoile(s) sur 5 pour Équilibre vie professionnelle/personnelle
3,4 étoile(s) sur 5 pour Salaire/avantages sociaux
3,4 étoile(s) sur 5 pour Sécurité de l'emploi/évolution de carrière
3,3 étoile(s) sur 5 pour Direction
3,5 étoile(s) sur 5 pour Culture d'entreprise

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