Avis des employés pour Customer Service Representative chez Teleperformance
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Customer Service Representative257 avis
257 avis correspondant à votre rechercheVoir les 25 849 avis
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I am a current employee working from home and my experience after completing 3 months is very good. I heard a lot of people saying the company is bad they don't pay etc etc, but my experience was totally opposite. The management is good. They will respond to your concern and help u out. They gave decent salary and incentives and this is truly a company for people who are hard working and loves customer service. People who complains because they didn't gave their 100% and are not punchual. I am on time everyday and I got paid for that. Period.
They don’t care about the agents. I was working in the back office team for a year, and they just decided to remove our department and transferring us back to frontline again without giving us a training again, because working in the back office has different process from working in frontline.
The training was quite well done and we were taking calls in just two weeks. The business I was hired for was quite trendy, it's just that some people like to complain. I was expecting a lukewarm experience overall, from the reviews I read before joining. Here's honest advice: if you're paying attention during training, putting in genuine effort to learn while on the job, being frank about your learning areas with your manager, and willing to read the process knowledge articles, trust me when I say this - Teleperformance is an amazing place to work! I was nominated for chats by my supervisor / process lead within a month, and met the business process targets, which led me to earn a bonus. My experience working with my manager was always a charm, the assigned systems worked well and hardly threw surprises, and close to my last week of notice period I could see for myself how serious the management was regarding compliance, process trainings, and weekly team meetings. Many complain about pay, my answer is work honestly and get the client promoted monetary bonus (I got it in four months), advance your career as a trainer or a Quality Analyst, and invest in long term happiness. Or, go somewhere else and realize that you missed out on a great career, big time. I'd be happy to recommend Teleperformance as your next career stop, especially if you're new to Canada and setting sail in this beautiful country.
Business Process, Training, Management, Career Growth
Very rude Sup’s no support Want you to show empty but have rude people in charge. They expect to much with little time very unorganized very rude I do not recommend
Good benefits. Potential in growth
Stressful unorganized very rude
I really enjoyed the job and some people who used to support indirectly.But my supervisor was abusive, someone who I used to fear and shake when I saw something on my phone. Every question asked was treated very bad by this person. He/she expected us to act as a robot, forgetting we were human beings. For me is the most disrespectful thing you yell to someone, and I accepted this just because I needed the job. I am really disappointed that I ended up on his/her management. As other people showed be a way nicer. It’s a little bit harder because we’re working from home, but other people don’t take as that bad as this manager. They are more understanding. So, all the best if you would like to work in there. Maybe is more about luck, and I did not have it.
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Management is horrible here. You are mainly on your own. There is no managerial support. Overall disorganized and a tough company to work for....good luck!
The work atmosphere is really warm. Enough training for newer. Flexibility for time shift. You can even work a part-time job once you need to pursue for your study in the mean time.
It’s very stressful to work at TP. Management and HR never help you once you get hire, they don’t care to help for salary and missing hours not even documents. It’s like you have to beg for your own salaries and documents and waiting for people to get back to you after months and months.
Réponse officielle de Teleperformance14 janvier 2021
Our goal is to provide our employees with the best experience. Your feedback is important to us. Kindly share this with us via the LET'S CONNECT helpline at 800-664-9335 or email us at LetsConnect@teleperformance.com. Thank you!
Good place to start first job. Management is helpful. Will try to retain employees. May vary from campaign to campaign. Mostly immigrants so a good place to start for ppl new to Canada
I learned a lot about what is expected of me in a call centre environment. I had some great bosses and some jerks too but it evens out. I liked most of my coworkers and most stayed to themselves or in a click. I liked that we were all from somewhere else and we could be supportive of each other when you have a goal driven mindset.
coworkers are from many backgrounds
Not easy to get used to many bosses with many different rules
In my time with Teleperformance I was expected to meet difficult or impossible metrics in a high stress environment with little real support. High turnover and low morale was normal. I would not recommend to a friend, or enemy.
Near the subway
I am almost working 2.5 years with TP but there are supervisors are so bad! they don't know how to take care of agents! they don't care about anyone! they only care about themselves etc. At the end of the day! The supervisors must change in order for TP to stop the favoritism.
non growth opportunity
A good place to work but sometime you will be getting calls back to back and some customers are going to treat you so bad. You can't get promoted easily on your own ability, you have to be someone's favorite.
You will get a chance to learn how to deal with customers.
You can't get promoted easily on your own ability, you have to be someone's favorite.
As a newcomer, the company is great to start with as they have a good campaign. I as an employee had an issue with my campaign (Fanatics). You are never paid for what you have worked. Even after running behind the management every employee still faces the issue. Growth in the company is not decided on how long you have worked or your scores but if you are from a particular community then you can be promoted in a week.
Too manyinside campaigns
Pay, discrimination on basis of community.
Worked there for 10 months. Could have worked a few more months but I relocated to another province. It was my first job since I got my open work permit. I was happy when I got accepted. Colleagues are nice. Overall, I liked working there if not the low salary.
Insurance benefit but you pay 20% of the cost and some dental you pay 50%., Pay is good if you work overtime and night shift.
Some supervisors of other campaigns have impartialities towards the employees., Work is sometimes stressful but overall enjoyable.
I have worked there about 2yrs. Do your job well or show sincere willingness to do your job and you will be fine..That's just the TRUTH. Pay...ehmmmmm everyone there knows we deserve more. But enough to pay the bills, gas, insurance and the normal everyday lifestyle. That's for "agents". As for Management, I don't Know..Go ask them :)
It’s a happy place to work in with friendly staff, professional environment, good structured work place, organized place, work on timely manner, the staff is always willing to help new comers and I a short time you become a pro as well. I love the place but the salary is poor.
Professional, Flexible and friendly environment
Indeed, I love working there and it was a good experience and I would like to do it again , it was good place you can socialize and makes friendships people are nice there it has a convenient atmosphere and ambience .
As a call center agent , you get lots of benefits but you have to wait for 6 months to get in Teleperformance, but as an employee you get the benefits of using there facilities for free, like the gym sleeping quarters and showers and leisure area.