Teleperformance
Le taux de satisfaction est de 53 sur 100
3.5 étoile(s) sur 5.
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Avis des employés pour Teleperformance - Toronto, ON

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For employees aspiring to progress in financial services sector this can be a good place to gain valuable insights to append to the knowledge learnt in acdemia.
Points positifs
Good management
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Réponse officielle de Teleperformance
25 mars 2021
Thank you for sharing your positive experience at TP. All the best!
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pay the rent - that is exactly what all the employees say on the floor when asked why are they working here. The company offered me a job when no one did and I am grateful for that. I was expecting growth and a successful career here, however, there is no room to grow. Depending on the campaign, your experience may vary. Overall company is okay to being and gain experience however it is not a company to plana a long-term future.
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Amazing people work here, management could be better. I have been on both sides both as an agent and as a supervisor. I can say that the people i have worked with are the most intelligent people i have worked with in my life, but management refuses to see and compensate people the way they deserved to be compensated. Just giving people a livable wage could give them more incentive to stay rather than training new people every month to compensate for the people who are leaving because they found a higher paying job
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While employed as a customer service representative here, it was very stressful working there because of the working schedule and hours that you where assigned too.
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I loved the culture. I enjoyed working with people from different backgrounds and cultures which made it easier to comprehend the problem and solution through their perspective.
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hours are never properly clocked in by system, very little is done when it comes to proper organization for how ,missing hours are dealt with. Management is more interested in gossiping about representatives than properly assisting representatives with issues regarding work.
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Co-workers and agents working under me were very supportive. But the upper management was very much miss behaving. They would put a all off stress and unfair targets for the team leads and the mentors. Over all experience was not that good.
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They have several campaigns running, and each have their unique way to work, it is challenging but good. Workplace culture is really good as management is helpful a lot.
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Great co to work for. College like atmosphere. They just want you to be good on your calls and follow rules rest is cool. The heath and dental insurance package is good. The salary should be better.
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Good Entry Level company. For someone who is accustomed to big Call Centers, not so overwhelming. Team leaders are approachable and friendly. First day of work there is a company sponsored "sandwich feast".
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My experience has been ok with Teleperformance Canada. It is primarily a BPO and hence the culture is casual yet competitive. It is a decent organization for your first job in Canada.
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TP isn’t a good place to work they pay people bare minimal and expect you to kill yourself for the company. The place is mentally draining and the turn over for management is disgusting. Management has no moral compass and doesn’t care about its workers. The only thing that is good about this company is the people you will work with and meet that IS IT! Only would recommend if you are looking for a short period of time t work.
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The management is to indecisive about what to do and the follow the process of hire and fire according to their own needs and they also don't give you a notice.
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It’s good enough for a starting job while you look for something better. Pay is too low and agents are not treated fairly. It will be hard to grow in the company.
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Teleperformance is not the worst place to work, but being there for the last 5 months I went from high to low, imagine working extra hard doing long hours only to get a small paycheck, worst case is that I wasnt even paid for all my hours. They do major cuts and at anytime can just fire you like that, it's not the best place to work and I'm considering other options
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It is an excellent place if you want to make career in contact centre industry. Due to its scale you have every opportunity to learn and grow within. People are supportive and are eager to help.
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Opportunity to grow and very engaging work environment, amazing, genuine staff. Nice place to start your career. Work hard and diligently and you’ll reap the rewards, gear bonus structure
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Teleperformance is a great place to work at because the culture, the people and job security is guarantee but salary is really poor. This should improve in order to keep good employes. Also need to improve on more efficient Organisation
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there is a job security. there are campaigns which are good because the management there is good, if the senior management is not good, then the place is not enjoyable.
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Though there where free time at times during calls no activities or sessions where taken, new agents on floor are clueless about the process and management doesnot even answer there queries properly as they dont know any thing about the process. They dont take calls so they have no idea about the diverse issues happening. There is no agenda followed to pass new information or an ongoing issue update, they rely on the client system too much and doesnot make any efforts to train people. No actions taken against repeat offenders. They do not know how to help the client understand the agents needs and convey their queries and inputs to the client. The process is good but the management needs work.
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We were always being training on new products or promotion to improve customer experience. Your attitude towards the job will determine the outcome of your day.
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