Teleperformance
3,5 étoile(s) sur 5.
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Avis des employés pour Teleperformance - Thunder Bay, ON

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this place has since closed down so there's no point in writing this review, the job was fun while it existed and i'm happy with the experience i acquired.
Points positifs
closed
Points négatifs
closed
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I was promoted 5 times in 5 years from agent to finanly operations manager. I worked on average 50 to 60 hours a week paid for 37.5. People in equal job but less knowlege and abilities making 10 to 12k more than me. The corporate mentaility is awful. Hr paper worked faked at the vp level. Taking home company equipment to use privately on weekend. I collapsed at work and to this day pension
Points positifs
Earning a living
Points négatifs
Sell you soul.
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Great job for someone who enjoys anything to do with technology. Always a fun team to work with. Offer lots of incentives for making quotas. Great job for someone who does not want to stand on their feet long hours.
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Réponse officielle de Teleperformance
20 décembre 2018
We appreciate your review. We see to it that we provide employees competitive income with incentives and bonuses as a reward for their hard work. We are happy to know that you have great leaders and have met awesome co-workers. Have a great day ahead!
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Fast paced organized and friendly. how to use different settings on the phones how to use billing. Friendly and approachable. Friendly. Dealing with tough customers. Friendly staff
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Réponse officielle de Teleperformance
3 septembre 2018
Thank you for sharing your review. Our goal is to provide a great working experience to our employees and we are delighted to know that we have met your expectations. Being a customer service representative is not an easy job, and we want to thank you for providing an amazing customer service experience to our customers.
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Teleperformance was and inbound call center. I enjoyed working here it is close to home, I had a set schedule. My coworkers were awesome. Fun to work with.
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A Learning experience. Great TrainingMeeting new peopleGetting involved in promotionsMixed Culture of people Management was very helpful and understandingI always looked forward in going to work
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Réponse officielle de Teleperformance
16 novembre 2017
Thank you for taking time to write that review. We see to it employees are provided a nurturing and fun environment wherein extensive training is provided, constant support is given and career opportunities are rewarded. Wishing you a great day ahead!
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Upper management was descent to their supervisors and support staff, which I was a part of. They had many training programs and gave their employees many opportunities for success. They're gone now.
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you come in.. swipe your card.. put stuff in locker.. log into pc with your ids and passwords, hit a button on pc to take calls, answer calls to best of your knowledge.. hardest part. people not understanding what im trying to explain to them.. and not knowing some of the answers most enjoyable, long lunch hours.. in downtown area . lot of places to eat..
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Overall, not a pleasant place to work. Work environment was not overly good.Constantly changing expectations, some times day to day changes. The hardest part of the job was not in the customer service but in dealing with Managements constantly changing of expectations, sometime daily. Co-Workers were great, Being with them was the only enjoyable part of my work day. Co-operation with co-workers was one thing I took away from there. I learned valuable lessons in teamwork.
Points positifs
Close to home.
Points négatifs
Long Hours, constantly changing shifts
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A typical day at work was outbound and inbound calls dealing with car dealership customer appointments;June Ontario voting; Post office stamp change reminders; and cell phone company answering customer questions. I learned that there is always a co-worker that can help when needed answers from others can provide better job performance. Management does great work in working with employees and other staff My co-workers are much needed to get the work completed. Hardest part of the job was to hear another co-worker is experiencing struggles and kept quiet about their situation for the sake of keeping their job Easiest part of the job with chatting it up with co-workers who provided help/information to make work less complicated.
Points positifs
Pay
Points négatifs
none that I can find
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why must i do this for a second time i just did this silly thing already. this seems kind of redundant to me blah blah blah blah
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They had a lot of nice events and opportunities for over time. I would answer phone calls constantly. they had an awesome pool table and a great break room. awesome benefits and great coworkers
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Love it there because everybody is cool including the managers, supervisors and fellow employees along with most of the customers, and if you need a day off they don't question you about it!
Points positifs
cafeteria in same building
Points négatifs
unable to be promoted
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This job taught me how to deal with really stressful situations well. The most enjoyable part of my job was helping the customers with tough situations as well as working together with my coworkers.
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Teleperformance Thunder Bay in my opinion has been set up to fail ever since we lost our Microsoft client, it has been a horrible work environment for the last 4 years and it has only gotten worse as time goes on.
Points positifs
Nice Co-workers
Points négatifs
Bad pay, no salary increases and horrible management
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The people of Teleperformance are great. After working there for 2 years you become a family of friends and co-workers and everyone has each others back.
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I was in charge of engaging staff to participate in outside fund raisers. I have learned excellent customer service skills and have greatly enhanced on me computer skills. The management are very understating to every situation and great to work with to have the opportunity to grow.
Points positifs
Free branded gifts, Birthday and Christmas gifts from my boss
Points négatifs
No raise in 3 years, low pay
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Teleperformance was always a interesting place to work. In some departments that I worked in the manager that I had was excellent. She always cared about us and did everything to ensure we were treated fairly. However the human resources department did not care about you and always did what they could to make you're life terrible. The wage was a interesting topic as well. After a year of working at Teleperformance they implemented a wage balance. Everyone regardless of experience was automatically put into groupings. The co workers were great initially however very quickly the entire workplace revealed itself to be reminiscent of highchool teenager drama that could barely be avoided.
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Typical day at work is logging to your systems and being busy all day long taking calls from usually upset customers, and the volume of calls is endless most of the time and so there is no time to breathe or sip a drink between calls. You deal with a lot of angry and upset people, but also speak with nice and happy people as well. You must log on time, take your breaks on time, be back from break on time, follow rules regarding call handle time, after call time, must remember your p's and q's for quality purposes. One usually gets heck from customers all day long who tell you you don't know your job (when you can't give them what they demand...like free service or half the billing credited...because they forgot to pay last month...) and you get constant 'coaching' from supervisors so you always feel you are never good enough no matter what. One must have a thick skin and good sense of humor to work at a call centre. The customers can be rough on you but the managment at Teleperformance tries hard to make the work environment good for the people working there, they want people to stay. There has usually been plenty of work, and over time is often available for those who want to work, and there are benefits for dental, medical, and vision care. Best part of the job is that most of the time there is plenty work, good benefits and nice people to work with. Hardest part is not letting some of the angrier and nastier callers from ruining your day...you'll need learn to leave it all behind and let it go when you log off at the end of the day.
Points positifs
Plenty hours, benefits, company that wants you to stay and work there
Points négatifs
Angry, difficult customers
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The job itself was somewhat irritating, working for Verizon on their DSL system. However co-workers were supportive and helpful, management was lenient and co-operative, overall a positive experience. Hardest part was not losing your cool when speaking to irritating, obtuse, short tempered customers. Also the break time limits were very strictly enforced, and timed to the second. Most enjoyable part was working with many easy to get along with people, and overall just the positive working environment. Had loads of fun, on and off the job. That mute button was very well used.
Points positifs
Arcade games in breakroom
Points négatifs
Customers
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Over all SPI was a great place to work that continually changed it's culture and continued to place emphasis on forward thinking. There was never a day without a new challenge, whether it be an internal, external, environmental or supply challenge that myself and the team could not find a viable solution to accommodate all in order to provide best in class customer service.
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