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3,6 étoile(s) sur 5.
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Avis des employés pour Teleperformance - Peterborough, ON

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Peterborough, ON16 avis

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3,5Équilibre vie privée/professionnelle

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16 avis correspondant à votre recherche.Voir les 42 349 avis

Call Center

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L'avis le plus utile, sélectionné par Indeed
Taking incoming calls like Sykes but for a US customer base. this was harder as there was many more frustrated customers. there was gifts given to the best performer of the months that were not as obtainable as there were few prise give aways that were good for the company but not for the workers.

Points positifs

Great coworkers

Points négatifs

Irate customers
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Réponse officielle de Teleperformance

27 mars 2019
Thank you for your honest review. Being a customer service representative is not an easy job so we would like to thank you in making sure that we are providing quality service to our client's customers.

Worst place ever

I haven't worked for this company in 11 years after they close their doors and left Peterborough Ontario. The management was horrible and they treated you like badly. I was so happy when they close the doors as I was able to move back home. To this day I still have memories that weren't good and would never work for them again.

Points positifs

Made really good friends as co-workers and they treated you pretty good.

Points négatifs

Management, working a lot of hours. No care to their employees. Worst place to work.
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Réponse officielle de Teleperformance

18 janvier 2022
`We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!

large turnover due to low wages, hard job and poor management

Call-in customer service for major US and Canadian telephone companies. Customers can be abusive and managers were not very supportive and often lazy. Wages were very poor considering the skill level required to do the job.
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a lot of talking

Never knew what each day was going to bring. The hardest part of the job was getting back on the phone after a customer has threatened your life. Management was a little laid back. The most rewarding part was if you helped a customer and made their day with a savings discount.

Points positifs

bonuses

Points négatifs

very rude customers
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Réponse officielle de Teleperformance

22 octobre 2018
Thank you for your review and we are sorry to learn about your experience. Being a customer service representative is not an easy job and we would like to commend you in making sure that we are providing a great service.

challenging place to work

no typical day at work, it was shift work, call centre. when training, learned about customer service for cellphone companies, learned about various types of cell phones to provide tech help. management were task oriented, helpful and supportive when having customer difficulties, but kept you to the regimen of short after call work and hold times. workplace culture could be stressful, was able to meet several good people that helped to make the days enjoyable by bouncing issues and ideas off each other over lunch. hardest part of the job was making the notes on the file of a customer while on the call, and keeping them brief. most enjoyable part of the job was when we were doing outbound calls for various radio stations to promote their contests to online members, especially when able to leave voicemail. you were able to be upbeat, and it was less stressful.

Points positifs

a benefits package

Points négatifs

shift work
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Informations sur Teleperformance

Sur la base de 450 réponses au sondage

Points forts

  • Capacité à apprendre de nouvelles choses
  • Environnement favorable
  • Flexibilité des horaires et du lieu

its a call centre

It's a contact centre job. IT was rediculous, people were always angry. Went on a maternity leave and lost the job as they lost their contract with the company.
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Very stressful, more so than any others

This was by far the worst job I had, and I managed to hold onto this position for a year. I would never care to work for any company like this ever again.

Points positifs

cafe in the bulding

Points négatifs

intense amount of stress
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Réponse officielle de Teleperformance

27 novembre 2018
We are sorry to learn about your experience and we would like to hear more from you. Kindly share this with us via http://bit.ly/TPHR-Form so that we can address the issue. Thank you.

challenging

both incoming and outgoing calls - very busy people skills good co-workers team spirit customer dissatisfaction customer satisfaction computer skills
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Management issues and lack of work

typical day: take calls, answer questions, get lambasted by management for doing your job thoroughly. Learned: how to laugh without laughing Management: a joke, and will lie straight to your face about your job security.

Points positifs

Work

Points négatifs

Management
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customer service

answering phone call and solving issue customer had ,I learned some customer are very brave at what they say over the phone as to face to face

Points positifs

having happy customer

Points négatifs

finding out the customers have hesitation to say what is on there mind
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company closed here

company closed no employment was not a real fun company to work for

Points positifs

hours of work

Points négatifs

company closed
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Terrible company to work for

Terrible company to work for. Upper management never told us anything that was going on and assured us that we would have jobs for the long term only to lay use off two week later. They lost the contract with the client months in advance and rather than tell us that we were locked out of the building one day with no warning.

Points positifs

None

Points négatifs

Terrible management team
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wage and type of work was not equal

I worked for Teleperformance for over 7 years and found for the most part it was a good place to work. At least, as far as the people I worked with and some people in management. As in all work forces there is good and bad. There needed to be more weekend fairness and days off in a row. There needed to be more training ahead of new things coming out instead of waiting until after the fact. Hard to tell a customer that you had to check on their questions instead of knowing right away.

Points positifs

I worked with great people

Points négatifs

bad hours and bad pay
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Good hours, excellent supervisors

I learned how to deal with people in a walks of life. Management was excellent and co-workers were amazing.

Points positifs

laid back enviroment

Points négatifs

changing shift times
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Amazing co-workers

I had awesome supervisors and an amazing group of co-workers.

Points positifs

co-workers always made me smile after bad calls

Points négatifs

was very stressful
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Worked well with friendly co-workers

The day began with a pre-shift meeting to discuss current concerns, events , etcWhile at Teleperformance I learned better how to improve my telephone manner and how to read into our customers's demeanor at the time of the call and how best to approach them.My co-workers were very helpful when I needed advice or assistance, and I returned in kind.The hardest part of the job was dealing with an irate customerThe most enjoyable part of the job was the satisfaction of leaving that irate customer in a better mood than they were before we spoke

Points positifs

pizza days

Points négatifs

management would sometimes be unprepared re: pertinent changes in customer discount information.
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Note globale

D'après 42 349 avis

Notes par catégorie

3,5 étoile(s) sur 5 pour Équilibre vie professionnelle/personnelle
3,4 étoile(s) sur 5 pour Salaire/avantages sociaux
3,4 étoile(s) sur 5 pour Sécurité de l'emploi/évolution de carrière
3,3 étoile(s) sur 5 pour Direction
3,5 étoile(s) sur 5 pour Culture d'entreprise

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