Teleperformance
3,5 étoile(s) sur 5.
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Avis des employés pour Teleperformance - Peterborough, ON

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Taking incoming calls like Sykes but for a US customer base. this was harder as there was many more frustrated customers. there was gifts given to the best performer of the months that were not as obtainable as there were few prise give aways that were good for the company but not for the workers.
Points positifs
Great coworkers
Points négatifs
Irate customers
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Réponse officielle de Teleperformance
27 mars 2019
Thank you for your honest review. Being a customer service representative is not an easy job so we would like to thank you in making sure that we are providing quality service to our client's customers.
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Call-in customer service for major US and Canadian telephone companies. Customers can be abusive and managers were not very supportive and often lazy. Wages were very poor considering the skill level required to do the job.
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Never knew what each day was going to bring. The hardest part of the job was getting back on the phone after a customer has threatened your life. Management was a little laid back. The most rewarding part was if you helped a customer and made their day with a savings discount.
Points positifs
bonuses
Points négatifs
very rude customers
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Réponse officielle de Teleperformance
22 octobre 2018
Thank you for your review and we are sorry to learn about your experience. Being a customer service representative is not an easy job and we would like to commend you in making sure that we are providing a great service.
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no typical day at work, it was shift work, call centre. when training, learned about customer service for cellphone companies, learned about various types of cell phones to provide tech help. management were task oriented, helpful and supportive when having customer difficulties, but kept you to the regimen of short after call work and hold times. workplace culture could be stressful, was able to meet several good people that helped to make the days enjoyable by bouncing issues and ideas off each other over lunch. hardest part of the job was making the notes on the file of a customer while on the call, and keeping them brief. most enjoyable part of the job was when we were doing outbound calls for various radio stations to promote their contests to online members, especially when able to leave voicemail. you were able to be upbeat, and it was less stressful.
Points positifs
a benefits package
Points négatifs
shift work
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It's a contact centre job. IT was rediculous, people were always angry. Went on a maternity leave and lost the job as they lost their contract with the company.
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This was by far the worst job I had, and I managed to hold onto this position for a year. I would never care to work for any company like this ever again.
Points positifs
cafe in the bulding
Points négatifs
intense amount of stress
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Réponse officielle de Teleperformance
27 novembre 2018
We are sorry to learn about your experience and we would like to hear more from you. Kindly share this with us via http://bit.ly/TPHR-Form so that we can address the issue. Thank you.
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both incoming and outgoing calls - very busy people skills good co-workers team spirit customer dissatisfaction customer satisfaction computer skills
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typical day: take calls, answer questions, get lambasted by management for doing your job thoroughly. Learned: how to laugh without laughing Management: a joke, and will lie straight to your face about your job security.
Points positifs
Work
Points négatifs
Management
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company closed no employment was not a real fun company to work for
Points positifs
hours of work
Points négatifs
company closed
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Terrible company to work for. Upper management never told us anything that was going on and assured us that we would have jobs for the long term only to lay use off two week later. They lost the contract with the client months in advance and rather than tell us that we were locked out of the building one day with no warning.
Points positifs
None
Points négatifs
Terrible management team
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I worked for Teleperformance for over 7 years and found for the most part it was a good place to work. At least, as far as the people I worked with and some people in management. As in all work forces there is good and bad. There needed to be more weekend fairness and days off in a row. There needed to be more training ahead of new things coming out instead of waiting until after the fact. Hard to tell a customer that you had to check on their questions instead of knowing right away.
Points positifs
I worked with great people
Points négatifs
bad hours and bad pay
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I learned how to deal with people in a walks of life. Management was excellent and co-workers were amazing.
Points positifs
laid back enviroment
Points négatifs
changing shift times
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I had awesome supervisors and an amazing group of co-workers.
Points positifs
co-workers always made me smile after bad calls
Points négatifs
was very stressful
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The day began with a pre-shift meeting to discuss current concerns, events , etcWhile at Teleperformance I learned better how to improve my telephone manner and how to read into our customers's demeanor at the time of the call and how best to approach them.My co-workers were very helpful when I needed advice or assistance, and I returned in kind.The hardest part of the job was dealing with an irate customerThe most enjoyable part of the job was the satisfaction of leaving that irate customer in a better mood than they were before we spoke
Points positifs
pizza days
Points négatifs
management would sometimes be unprepared re: pertinent changes in customer discount information.
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