Avis des employés pour Teleperformance - Cornwall, ON
Intitulé du poste
Cornwall, ON18 avis
18 avis correspondant à votre rechercheVoir les 25 856 avis
Avis en vedette
L'avis le plus utile, sélectionné par Indeed
I worked for bell expressive the customers would call about there bills and to add TV stations . I learn about the computer programs . I did not get along with the management. Is taking calls from people that was not happy about there bills they would swear at us. But I happy about the people there.
had to answer the call with a professional manner. assisted with clients with their technical issues. clients had issues with their bill I would need to review it and explain the breakdown of the bill. also this job required that we would have to sell products
Notez une entreprise où vous avez travaillé récemment
Partagez votre expérience pour aider d'autres utilisateurs.
Wish it did not fold!! Loved doing sales..Received awards for my work..Miss the people i worked with..Great place to work..The job was very stressful but nothing I could not handle..
Top performer 4 yrs in a row
Answer queued call from customers relating to issues with the services, bills and orders Noted accounts through database Completed adjustments on accounts for customers Company is no longer in business due to site closure
As an inbound agent completely new to the experience of working in a call centre for customer care, I found the environment and opportunity within Teleperformance to be considerably surprising in great ways. The environment, training methods and staff made for a very great team to work alongside.
Opportunity for advancement
The concept of this call center is to undercut unionized call center labour and the people of canada. It is called insourcing I believe. The pay was horrible. For the work that was done with the sensitive material used the pay was sub par. The scheduling was unregulated so breaks were never the same. The actual shifts varied from day to day. It even changed during shifts. Their policy was all for the company and none for the people or should I say Sheeple. This is how we were treated.
bad hours, bad location, bad treatment, emotional scars that will never heal
Working for Teleperformance was different, in a typical day you might work on trouble shooting, helping the customer fix the tv so they could watch the special program that night or it might be helping a customer figure out all the charges on the bill. You were always informing the customer of the products and services that were available to purchase and which ones might increase their enjoyment of watching television. Management was good to work for, if you showed up to work and did your job, the management was great. Management stood behind you if you had any issues or concerns. My co-workers were like family, we still keep in touch. The hardest part of the job was to help the angry customers that called in yelling and screaming at something the company did, you listened but got the brunt of the call. The most enjoyable part of the job was your co workers, they were always there to help whether it was work or family associated.
Bonuses, free merchandise from the sponsors
The abuse from the customers
this was one of the worste jobs iv had, have people yelling at you for things that arent your fault, and are expected to harrass customers into getting things they clearly dont want..never again
Enjoyed going to work every day. The staff I worked with was amazing and management always gave their full support.
Voir plus d'avis sur Teleperformance
Vous pourriez essayer :