Teleperformance
3,5 étoile(s) sur 5.
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Avis des employés pour Teleperformance - Cornwall, ON

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I worked for bell expressive the customers would call about there bills and to add TV stations . I learn about the computer programs . I did not get along with the management. Is taking calls from people that was not happy about there bills they would swear at us. But I happy about the people there.
Points positifs
Lunch
Points négatifs
Long hours
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Loved it there but management had there favourites...wish the money would have been better...would work for them again as a trainer or receptionist...
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I liked it very much. I was there for five years. I loved the camadrie with coworkers. found the supervisors fair. Very good place. you were able to move up in company if desired
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had to answer the call with a professional manner. assisted with clients with their technical issues. clients had issues with their bill I would need to review it and explain the breakdown of the bill. also this job required that we would have to sell products
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Bell TV customer service representative, too much emphasis placed on sales though most of the clients we interacted with were displeased with the service
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Wish it did not fold!! Loved doing sales..Received awards for my work..Miss the people i worked with..Great place to work..The job was very stressful but nothing I could not handle..
Points positifs
Top performer 4 yrs in a row
Points négatifs
Short lunches
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Answer queued call from customers relating to issues with the services, bills and orders Noted accounts through database Completed adjustments on accounts for customers Company is no longer in business due to site closure
Points positifs
Very friendly
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Taking calls from customers who were having service issues or billing issues.
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As an inbound agent completely new to the experience of working in a call centre for customer care, I found the environment and opportunity within Teleperformance to be considerably surprising in great ways. The environment, training methods and staff made for a very great team to work alongside.
Points positifs
Opportunity for advancement
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The concept of this call center is to undercut unionized call center labour and the people of canada. It is called insourcing I believe. The pay was horrible. For the work that was done with the sensitive material used the pay was sub par. The scheduling was unregulated so breaks were never the same. The actual shifts varied from day to day. It even changed during shifts. Their policy was all for the company and none for the people or should I say Sheeple. This is how we were treated.
Points négatifs
bad hours, bad location, bad treatment, emotional scars that will never heal
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poorly managed , stressful work environment, not worth your sanity.
Points positifs
My husband worked there as well
Points négatifs
Everything else
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Working for Teleperformance was different, in a typical day you might work on trouble shooting, helping the customer fix the tv so they could watch the special program that night or it might be helping a customer figure out all the charges on the bill. You were always informing the customer of the products and services that were available to purchase and which ones might increase their enjoyment of watching television. Management was good to work for, if you showed up to work and did your job, the management was great. Management stood behind you if you had any issues or concerns. My co-workers were like family, we still keep in touch. The hardest part of the job was to help the angry customers that called in yelling and screaming at something the company did, you listened but got the brunt of the call. The most enjoyable part of the job was your co workers, they were always there to help whether it was work or family associated.
Points positifs
Bonuses, free merchandise from the sponsors
Points négatifs
The abuse from the customers
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I excelled at his job and was quickly advanced up to managment however the nature of the work at this job is unstable
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When doing outbound, it is a harder to build rapport with clients since you are calling and disturbing them in their everyday life. We made appointments for clients to complete oil changes for their vehicles.
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this was one of the worste jobs iv had, have people yelling at you for things that arent your fault, and are expected to harrass customers into getting things they clearly dont want..never again
Points positifs
a job=$
Points négatifs
very stressfull
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Enjoyed going to work every day. The staff I worked with was amazing and management always gave their full support.
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The job isn't bad, but the management is lacking. The computers are very slow, sometimes makes it impossible to do the job. Other then that, it isn't a bad place to work.
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enjoy using problem solving skills on calls. didnt mind working the hours ( they constantly change)
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