Teleperformance
Le taux de satisfaction est de 57 sur 100
3,5 étoile(s) sur 5.
Recevez de nouvelles offres d'emploi et avis chaque semaine!
Avis d'employé sur Teleperformance

Stay away if you value work/life balance

1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
28 octobre 2020
I was part of the management team here. Absolute horrible experience! Expectation is to work 50 hrs/wk not inc. weekends. When I expressed this to the VP I was told 'welcome to TP' in other words suck it up and deal with it. It's one thing if you're getting paid a fair wage but to the expectation of work hours and to be not appreciated by the VP just put it past the point of no return for me. I have worked as a Sr manager in alot of companies this was by far the worst experience and company EVER!
Notes par catégorie
1,0Équilibre vie professionnelle / personnelle
1,0Salaire / avantages sociaux
1,0Sécurité de l'emploi / évolution de carrière
1,0Direction
1,0Culture d'entreprise
Points positifs
None
Points négatifs
Long hours, poor pay across all levels, unachievable targets
Avez-vous trouvé cet avis utile?
Avis similaires
2,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
8 avril 2021
Même lieu
Customer Service Representative (Employé actuel) - Toronto, ON
They don’t care about the agents. I was working in the back office team for a year, and they just decided to remove our department and transferring us back to frontline again without giving us a training again, because working in the back office has different process from working in frontline.
Points négatifs
Poor management
Avez-vous trouvé cet avis utile?
1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
7 avril 2021
Même lieu
Customer Operation Representative (Ancien employé) - Toronto, ON
Based off the fact that the company has a high turnover rate that is enough to start a brief synopsis of expectation. The training is garbage. The supervisors are rude and difficult to connect with sometimes they do so on their own regards. The supervisors have no clue on how to do their jobs. They do not have the answers for queries brought up. Some of the supervisors do not even answer their phone. They mess up on staff pay and you do not get paid until the next pay schedule with double taxing. Nobody picks up the phones for the company (incoming calls as such). The pay is a rip off with what work load you are given. It is all lies told to you upfront. Port suppor and training. My recruiter went into full blown tagalog while recruiting on the group we had for the hiring room.
Points positifs
Insurance. I guess that ought to a plus .
Points négatifs
ridiculous hours.
Avez-vous trouvé cet avis utile?
5,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
27 mars 2021
Même lieu
Customer Service Representative (Ancien employé) - Toronto, ON
The training was quite well done and we were taking calls in just two weeks. The business I was hired for was quite trendy, it's just that some people like to complain. I was expecting a lukewarm experience overall, from the reviews I read before joining. Here's honest advice: if you're paying attention during training, putting in genuine effort to learn while on the job, being frank about your learning areas with your manager, and willing to read the process knowledge articles, trust me when I say this - Teleperformance is an amazing place to work! I was nominated for chats by my supervisor / process lead within a month, and met the business process targets, which led me to earn a bonus. My experience working with my manager was always a charm, the assigned systems worked well and hardly threw surprises, and close to my last week of notice period I could see for myself how serious the management was regarding compliance, process trainings, and weekly team meetings. Many complain about pay, my answer is work honestly and get the client promoted monetary bonus (I got it in four months), advance your career as a trainer or a Quality Analyst, and invest in long term happiness. Or, go somewhere else and realize that you missed out on a great career, big time. I'd be happy to recommend Teleperformance as your next career stop, especially if you're new to Canada and setting sail in this beautiful country.
Points positifs
Business Process, Training, Management, Career Growth
Points négatifs
Fast-paced sometimes
Avez-vous trouvé cet avis utile?
Réponse officielle de Teleperformance
30 mars 2021
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!
  1. Stay away if you value work/life balance