Avis d'employé sur Teleperformance
It’s very stressful to work at TP. Management and HR never help you once you get hire, they don’t care to help for salary and missing hours not even documents. It’s like you have to beg for your own salaries and documents and waiting for people to get back to you after months and months.
Notes par catégorie
Équilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Réponse officielle de Teleperformance14 janvier 2021
Our goal is to provide our employees with the best experience. Your feedback is important to us. Kindly share this with us via the LET'S CONNECT helpline at 800-664-9335 or email us at LetsConnect@teleperformance.com. Thank you!
They don’t care about the agents. I was working in the back office team for a year, and they just decided to remove our department and transferring us back to frontline again without giving us a training again, because working in the back office has different process from working in frontline.
The training was quite well done and we were taking calls in just two weeks. The business I was hired for was quite trendy, it's just that some people like to complain. I was expecting a lukewarm experience overall, from the reviews I read before joining. Here's honest advice: if you're paying attention during training, putting in genuine effort to learn while on the job, being frank about your learning areas with your manager, and willing to read the process knowledge articles, trust me when I say this - Teleperformance is an amazing place to work! I was nominated for chats by my supervisor / process lead within a month, and met the business process targets, which led me to earn a bonus. My experience working with my manager was always a charm, the assigned systems worked well and hardly threw surprises, and close to my last week of notice period I could see for myself how serious the management was regarding compliance, process trainings, and weekly team meetings. Many complain about pay, my answer is work honestly and get the client promoted monetary bonus (I got it in four months), advance your career as a trainer or a Quality Analyst, and invest in long term happiness. Or, go somewhere else and realize that you missed out on a great career, big time. I'd be happy to recommend Teleperformance as your next career stop, especially if you're new to Canada and setting sail in this beautiful country.
Business Process, Training, Management, Career Growth
The work atmosphere is really warm. Enough training for newer. Flexibility for time shift. You can even work a part-time job once you need to pursue for your study in the mean time.