Avis d'employé sur Teleperformance
Great place to start
If new in Canada it’s a great place to start , you get to learn first hand Canadian work culture and experience that will equip you to move to other sectors
Notes par catégorie
Équilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Flexible work location
Career progression is limited
They don’t care about the agents. I was working in the back office team for a year, and they just decided to remove our department and transferring us back to frontline again without giving us a training again, because working in the back office has different process from working in frontline.
Based off the fact that the company has a high turnover rate that is enough to start a brief synopsis of expectation. The training is garbage. The supervisors are rude and difficult to connect with sometimes they do so on their own regards. The supervisors have no clue on how to do their jobs. They do not have the answers for queries brought up. Some of the supervisors do not even answer their phone. They mess up on staff pay and you do not get paid until the next pay schedule with double taxing. Nobody picks up the phones for the company (incoming calls as such). The pay is a rip off with what work load you are given. It is all lies told to you upfront. Port suppor and training. My recruiter went into full blown tagalog while recruiting on the group we had for the hiring room.
Insurance. I guess that ought to a plus .
The training was quite well done and we were taking calls in just two weeks. The business I was hired for was quite trendy, it's just that some people like to complain. I was expecting a lukewarm experience overall, from the reviews I read before joining. Here's honest advice: if you're paying attention during training, putting in genuine effort to learn while on the job, being frank about your learning areas with your manager, and willing to read the process knowledge articles, trust me when I say this - Teleperformance is an amazing place to work! I was nominated for chats by my supervisor / process lead within a month, and met the business process targets, which led me to earn a bonus. My experience working with my manager was always a charm, the assigned systems worked well and hardly threw surprises, and close to my last week of notice period I could see for myself how serious the management was regarding compliance, process trainings, and weekly team meetings. Many complain about pay, my answer is work honestly and get the client promoted monetary bonus (I got it in four months), advance your career as a trainer or a Quality Analyst, and invest in long term happiness. Or, go somewhere else and realize that you missed out on a great career, big time. I'd be happy to recommend Teleperformance as your next career stop, especially if you're new to Canada and setting sail in this beautiful country.
Business Process, Training, Management, Career Growth