Yes but Training is overnight ONLY 11.pm-7.pm. The recruiters lied and told me there was a 3-11 shift but that was not true. Waste of time. If you need a job in a hurry and don't mind retaining information while trying to stay awake staring at a computer screen then this could work for you!
EVERYONE is underpaid.
Agents: $25,000 to $30,000 per year (Can be more if agents take advantage of overtime offered)
Supervisors: $30,000 to $35,000 per year (Salary; No Overtime Paid even though you work Overtime almost every day; No Holidays Paid.)
Trainers: Same as Supervisors
Call Center Managers: A slight increase from a Supervisor’s Salary (Nothing Great)
Basically, if you want to make good money, you’re better off as an agent as you are paid by “logged time”. Once you take advantage of overtime, which is almost always needed, you’ll be making more money than most managers and supervisors.
Statutory holiday paid
Health benefits provided
English and French because they gives you 1$ more if you speak English