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Entretien d'embauche à Teleperformance : questions et réponses

Voici les questions et les réponses au sujet du travail et des entretiens d'embauche chez Teleperformance.

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Les meilleures questions spécifiques à l'entreprise Teleperformance :
  • Comment décririez-vous l'environnement de travail et la culture d'entreprise?
  • Quels sont les horaires de travail?
  • Quels sont les quelques conseils pour réussir l'entretien?

10 questions correspondantes

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It mostly depends on the campaign they are currently recruiting for. For example, the Apple Campaign will start of as an exam to test your knowledge of iOS, macOS and Windows without prior communication of the expectations. If you pass that test, they proceed with an interview with the recruiter who basically asks questions like, “Why did you choose to apply within this industry?” “How would you handle an irate customer?” - things like that. It is very brief though.
If they like you, which is almost always the case because they honestly just need to hire a target number of people within a set time frame (they really don’t care about anything you said in your interview), you’d have a second interview with the Supervisors and/or Managers of that campaign. Honestly, they don’t ask the questions to verify if your answers are good; they just want to see how responsive you are and if you’re fluent in the language they need you to speak.

However, I have seen them hire non English speakers multiple times for English-only campaigns just because they need to hire a set number of people.

Réponse du

Simple, walk in fill out a questionnaire, complete an assessment and if you are available for overnight and speak well they will hire you.

Réponse du

Just ensure you know how to navigate Windows
If you are picked for AppleCare, make sure you know a little bit of how MacOS navigates as it is different the MS windows. The entrance exams just ask some simple,straight-forward problem solving steps.

The second part consists of a small group interview where you will be asked varying questions about your knowledge and previous experiences.

Réponse du

Make sure you are at least 85% fluent in the language(s) you are expected to speak; written and spoken. Sound confident in your answers even if you’re unsure. They do not care what you say, they care about how you say it.

Réponse du

Just explain how you are great over the phone with customer service

Réponse du

Through referral; which the company encourages

Réponse du

How would you respond to a frustrated customer while taking in-bound calls

Réponse du

They do not have any set questions that are asked. The questions are usually general. They just want to see how articulate, fluent and confident you are in your responses and if you are at least 85% fluent in the language(s) you are being hired to speak - written and spoken.

Réponse du

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