TD Assurance
TD Insurance
Le taux de satisfaction est de 63 sur 100
3,6 étoile(s) sur 5.
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Avis des employés pour TD Assurance - Halifax, NS

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Intitulé du poste
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Lieu
Halifax, NS39 avis

Notes par catégorie

3,3Équilibre vie privée/professionnelle

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39 avis correspondant à votre recherche.Voir les 324 avis

Had the best training out of all insurance companies I've worked for

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L'avis le plus utile, sélectionné par Indeed
This company was awesome when infirst started however it quickly changed to the corporate mindset of TD. They'll tell you it's a customer service job, but after you start they force the sales targets and quotas down your throat.

Points positifs

Best training for Insurance

Points négatifs

You're just a number and they really don't care about you
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Love working here

Good work life balanceGood payCareer opportunity Good development Very friendly bosses that want to see you succeed Pay for your schooling to become a licensed advisor

Points positifs

Free lunches and trips

Points négatifs

Steep learning curve
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Informations sur TD Assurance

Sur la base de 75 réponses au sondage
Points forts
  • Environnement inclusif
  • Environnement favorable
  • Sentiment d'appréciation personnelle
Points à améliorer
  • Absence de stress
  • Flexibilité des horaires et du lieu
  • Sentiment de bonheur au travail

Productive and fun work place

Lots of opportunity for advancement if you are focused and serious. Management is great and rewards employees. Pay is largely above average which is great especially for entry level roles
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Micromanagement and Unrealistic Metrics

It's a decent job overall. I worked there for three years from 2019-2022. When I was first hired TDI was so understaffed I don't understand how they were functioning. The Halifax office had 3 (literally only 3 employees) staff total taking Ontario calls. The queue for calls would typically have over 400 clients waiting to speak with an advisor, with a minimum wait time of 4 hours. This meant every single time you answered the phone you were basically being yelled at, and as soon as you hung up the phone you were on another call with someone waiting over 4 hours. In the last three years the wait times have improved - but at the expense of the customer experience. TDI went from having a huge focus on client experience to moving 100% focus towards average handle times for calls. As a result this affected employee performance. It quickly became better for your own performance to hang up on clients, or transfer them back into the queue if they were upset, or weren't looking to make a purchase - and since they were only really monitoring sales and handle time, this made terrible employees look above average. There is also a clear trend with management and promotions - it's brownnosing and bootlicking like never before. The people in management positions genuinely don't know how to do the role they manage. Every single minute of your day is micromanaged. If you log into your shift 1 minute late, expect to be spoken to by management. Need to use the bathroom? Better schedule it on your 15 minute break in three hours as there is 0 time allowed off of the phones. Any follow up work regarding - 

Points positifs

Benefits, Training, Insurance Licensing

Points négatifs

Unknowledgeable management, unrealistic expectations, insane micromanagement
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Overall good place to work

Started with TDI about a year ago. Great benefits and salary for an entry level job. TDI provided classes to prepare for the provincial licensing exam, then weeks of training specific to TDI. Managers are kind and supportive in general, and are supportive of your goals and career development. Some people might not like the schedule, generally can't have 2 consecutive days off (you are quickly able to shift bid to get out of that), salary premium (extra 2.25/hr) if you work past 6pm.Great culture overall and we are not being forced back into the office for more than 1 day a week.

Points positifs

Pay, Oppurtunity, Culture, Training

Points négatifs

Non-consecutive days off, hours are not 9-5
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Indifferent

The Management should be trained in mental health. They use the information you give them in scoring you. Be careful about how open you are to the managers or trainers because it will be used against you. Just smile all the time.
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way above average pay/compensation for NS

The training and exam can be stressful if you’re neurodivergent (adhd, etc.) , and during the summer it’s supposedly a lot busier, but the job itself is very interesting!There is plenty of time between calls (during the winter) to go over things and refresh your learning. The pay is great (weekly pay, plus a shift premium for certain shifts). Bonuses are available and other incentives. Definitely would recommend to anyone that’s looking for a change of pace (and a MUCH higher wage than what retail pays!!!)
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Overworked and overlooked

Good for a starting position but it quickly takes over your life. Very high workload and not enough people to handle it. Management will reward bad work with promotions so they dont have to deal with the employee anymore, meanwhile good employees are not being promoted because managers dont want to lose them
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Stressful and demanding call center

This role was a very stressful and micromanaged. The wait times were always super long and customers were already frustrated when you get the call. The training was not enough to prepare us for the role, and asking questions was frowned upon. If you did not pass the monthly call evaluation, you were threatened with a call to the HR.

Points positifs

Pay, benefits

Points négatifs

everything else
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Very stressful

Pay and benefits are good. Training is 3 months but once you are done, you feel totally on your own. Management isn’t very helpful. Lots of pressure for cross-sales.

Points positifs

Pay, benefits

Points négatifs

Everything else
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Insurance environment and very fast paced

Ok place to get started working but be prepared to deal with some very challenging customers. Management trends to micro manage and not really support you when it comes to difficult situations. Pay is fair for the most part but should be more because of some horrible customers. Adequate training to handle workloads is also not provided.

Points positifs

Remote work Salary is fair

Points négatifs

Few options to advance, Micromanagement, Overly demanding customers, Stressful work environment, Too many demands from business with little support
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Worst place

Worst place to work at , they don’t care about employees they pretend they do , they don’t care about performance they keep telling you performance but you just need connection to go higher in position , alot of team managers they don’t know nothing about their role it is all about who is favorite and specially if you are not white it will be harder to go up in roles
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Very negative experience

I imagine those hired pre-COVID have had vastly different experiences with this organization. As someone hired to work remotely in the past year, all I can say is: horrendous work environment! Training was rushed, chaotic, and incredibly disorganized, leaving our team seriously stressed and unconfident in our ability to do the job. I do not exaggerate when I say that TD had the worst onboarding process I've encountered. Instead of finding methods to help us grasp difficult and poorly-taught material, we were chastised for creating a "culture of negativity" and thrown on the phones. You are micromanaged to the literal second; the software is incredibly buggy and you're working with platforms from the early 90s (think DOS-style); management has no idea what's going on most of the time; and the hours are terrible. Clients are frustrated due to long wait times, and you have to spend a lot of time soothing them. Co-workers are terrific (so kudos to the HR team on hiring top quality staff) and the salary/benefits are very good, but the job is not worth the level of stress it entails.

Points positifs

Good benefits, decent salary

Points négatifs

Micromanagement, poor management, high stress
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Poor Training, Micro Management, Poor Orgainization

Disappointing to say the least Management is awful. Literally will get spoken too about being 30 seconds late. Training was all over the place. They throw you on the phones in no time. Just don’t do it. Great if you are a new grad because the money is great. But no paid sick days or vacation until 6 months in.

Points positifs

Salary, vacation time

Points négatifs

Don’t get two days off in a row, micromanagement, high stress
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Great entry level job with lots of opportunities

I started working with TDI in April of 2020, now to be hired during a pandemic I have had a very different experience. In the beginning, they did not inform us that the job would be from home until a week before training started - after a bought a ton of new business casual clothes, which now thanks to COVID, I have never worn and they no longer fit lol.But from day one, they prepare you to make sure that when you hit the floor and start taking calls - you’re ready. Even if you personally aren’t ready, there is ongoing support to help you throughout your shift, even virtually. The shift is not the best in the beginning (I work 12-8) but there is opportunity to move your shifts around and make accommodations for appointments or other things. I do love that we are provided with full benefits, vacation, personal, and sick days from day one - no grace period. Lots of support is provided to improve your personal stats so you can work on yourself professionally and grow within your role or within the company if you’d like. My only down fall is with it still being call centre environment, I just wish we got more personal days to just take a break from the chaos! Some may describe the hours as long because they aren’t working their desired shift (like 9-5) but you always work an 8 hour shift - just like any job, some days feel longer than others. It is a call centre environment - it can get stressful when people just call and yell at you all day. But I have learned in insurance is that the customer IS NOT always right and you just gotta be straight with people sometimes - 

Points positifs

Great benefits, free bank account, lots of work perks, lots of vacation days, semi-annual bonuses, weekly pay

Points négatifs

Undesirable shift
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Decent pay and benefits

Pay is decent, work life balance is okay depending what shift you’re on. Management makes it clear that you are a stepping stone to them, and everyone’s only out for themselves. Unless you’re someone’s best friend you can forget advancing based on performance alone. Not even allowed to apply to move up unless you get two managers to agree to “let” you, maybe that’s normal but I’ve never seen that anywhere else.

Points positifs

Good pay and benefits

Points négatifs

Little room to advance
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Good for experience, miserable work life

TD insurance is a good place to get a start in the professional world. It is a good place for recent graduates and immigrant Canadians to get a start. Bedsides that, the job requires months of on the job training (it is paid, the job is salaried) which was chaotic and insufficient, especially in conjunction with the Covid Pandemic work from home situation. It is stressful and there is little reward for hard work. Myself and many of my coworkers were exhausted, anxious and depressed from the job. It’s a busy call centre for a very difficult industry and stressful. People are waiting on hold for ridiculous amounts of time and tend to take their frustrations out on advisers. In general, working with the public can be just awful. The work day is typically 1-9 pm for Ontario advisers with a split day off. Everyone had Sunday’s off and you had a choice of a day from Tuesday-Friday and were required to work Saturday’s.

Points positifs

Salaried income and decent pay, Benefits, On the job licensing training, Office was conveniently located

Points négatifs

Training was insufficient, Management was disconnected and incompetent, There is no break up of the work day. You’re taking calls from the moment you start until you leave, Every moment of your day is tracked to the second, Micromanagement, Unrealistic statistics that are difficult to meet, Stats are not fairly calculated.
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Best place to work

Couldn’t work for a better company, great values and take care of their employees like family. Lots of career growth, whatever your aspirations may be.

Points négatifs

None
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Aswm company to work for

Aswm company to work for at any given time and excellent support and coaching provided during training and transition is quite smooth . Over all 10 🌟 for this company
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A good call center

it's a call center. if you can deal with that it's a good place to work. pay is salaried and weekly. benefits are good as is vacation time. advancement is somewhat limited but possible. employees are diverse with about a 60/40 native and new comer Canadians. age of employees averages mid 20's to early 30's. it is a call center and you are talking about and selling insurance all day. call volume is moderate to high with summer being very busy. advancement is possible but is 30% dependent on what you do with your own time (corporate sponsored events, committees, etc). fine if you are in your 20's and no real commitments, not so great if you have a family or want to keep work and social lives separate.

Points positifs

Good pay, benefits, vacation time

Points négatifs

the work (call center), never 2 consecutive days off, ridged work environment
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Great Learning

Great learning opportunity and fast paced environment, encourage continues learning and development . Not for everyone and can be challenging if not used to call center culture.
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Note globale

D'après 324 avis

Notes par catégorie

3,3 étoile(s) sur 5 pour Équilibre vie professionnelle/personnelle
3,8 étoile(s) sur 5 pour Salaire/avantages sociaux
3,3 étoile(s) sur 5 pour Sécurité de l'emploi/évolution de carrière
3,2 étoile(s) sur 5 pour Direction
3,4 étoile(s) sur 5 pour Culture d'entreprise

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  • Halifax, NS