• Provided timely and accurate guidance and legendary service to 60-80 cardholders on a daily basis.
• Established a positive working atmosphere by collaboratively working with the team to help gain
revenue, increased customer satisfaction, remained 100% compliant to banking regulations, brought home team cash and recognition for the team on site.
• Consistently being one of the top performers in all 3 contact centers combined (Markham, Montreal, London).
• Year-end efficiency is 101%, sales revenue is 350%, units are 285%, 100% compliant for all call pulls, winner for the “On the Rise LEI (Legendary Experience Index) for last 2 quarters.
• Increased quality of sales by up-selling/cross-selling.
• Achieved the title of “highest retention rate associate” with a rate of 67%.
• Exceeded departmental sales targets through recommendation of appropriate products and services.
• Contributed to effective cost and risk control through productivity and adherence to corporate processes and controls.