Banque TD
TD Bank
Le taux de satisfaction est de 55 sur 100
3,8 étoile(s) sur 5.
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Banque TD - Avis

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Intitulé du poste
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Canada3 652 avis

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3,6Équilibre vie privée/professionnelle

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3 652 avis correspondant à votre recherche.Voir les 8 270 avis

stimulant, apprentissages et rythme élevé

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Emploi stimulant, apprentissages nombreux et rythme élevé.
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Best work experience

TD IS A GOOD PLACE TO WORK! Best people work there. Managers are very friendly, and they want to see you grow and succeed. Do you best and they will help you grow.
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Informations sur Banque TD

Sur la base de 211 réponses au sondage
Points à améliorer
  • Absence de stress
  • Sentiment de bonheur au travail
  • Tâches stimulantes

Competitive and goal oriented

- Depends on which branch and which manager you work with, the culture is dedicated by the style of management you get- if you are a good sales person, this is a job for you
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Not a good opportunity as I thought.

Not a good opportunity as I thought.The training is not enough for a new employee. The beginning of the training program is too easy, but the latter training is not sufficient for new employees.
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Unrealistic metrics to meet

They expect you to meet unrealistic metrics like having an average call time of 400 seconds and under, while delivering “legendary” customer service. How are you supposed to do all that in under 400 seconds when sometimes a procedure might take 10min? 15 min? Or if a customer has multiple requests that are complex? Or when it take 400+ seconds to get in touch with a supervisor on a good day? 10+min on a busy day? When you rush a call to try and meet that metric, you are given a coaching for not apending enough time with a customer. When you soend the actual required time to help a customer, you are berated for spending too long on that call. This place is a breeding ground for mental illness. If you dont have a choice and need a job by all means take it, but get out asap as this well destroy your mental health

Points positifs

Insurance, wfh

Points négatifs

Everything else about the job duties and metrics. Management is t supportive
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Good Compensation/ Toxic Work Environment

The first few months were great. I am excited about helping customers and giving them great customer service. The starting pay is great, and the three-month training was informative and professional.However, you will experience customers shouting at you and threatening to leave the bank if you can't provide them with their requests. It has been increasing lately, bringing a lot of toxicity to the workplace.Before starting the shift, I get anxious and hope I don't get rude customers until the end of my shift. Despite having many good calls and conversations, one rude customer can ruin your day and potentially impact your life outside of work.

Points positifs

Good Starting Pay

Points négatifs

Micromanagement, Rude Customers
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Good experience!

TD is a company thats very client oriented and customer centered. My overall experience with TD is very good as I learned to be responsible and responsive
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Beware! Area Managers will pull you down

From our entire cohort that started the investment Specialist" role all eventually quit by 5-6th month! Reasons:- Area managers are immature and not leaders- Area managers do not provide training-Area managers do not provide daily support- Area managers will just put you in the job, and if something goes wrong, well tough luck, It is YOUR FAULT!- Area manager will use you and throws you out as soon as smallest issue presents itself. - Have every interaction with your Area Manager in writing so it doesn't come back to you.- Area managers have not received leadership skills themselves, and probably their managers are not leaders. So max pressure from top to bottom to immediately maximize sale. Positives:+ Fair (not spectacular) compensation+ Bank employees and colleagues are nice and professional.*** In caveat, I must stress TD itself is a very professional and good place to work, with lots of benefits, good colleagues, great branch managers, branch colleagues, etc. However, Investment Specialist role, is separate from the regular bank. If you are a professional avoid the Investment Specialist stream and just become an FA in the branch as TD is a great place to work***Good luck
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The job keeps life interesting

Let’s stick with the highlightsManager is amazing, great support, great culture, everyone willing to help everyone, not bad training could use some work if your new to the banking world, pay could be more based on the work load, no room for advancement if you don’t live in the big cities or if you don’t have a diploma. If you call in sick they still want you to call your appointments. They want you to work on vacations. They have Manulife for medical and they don’t cover ANY drugs (worst drug company ever).

Points positifs

Managerial, staff, free parking, additional learning, not bad training

Points négatifs

Manulife for dental and medical (they suck), work life balance, need diploma to work here
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Good starter job

Poor salary, weekend workAlways be pushed for more- sales even though you are a serviceI worked there for just 1 yr as a tellerEverybody left working there when I was there
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good place to get hands on experience but be rrady for lots and lots of sales

ive worked for the company about 5 years and was at diff bank 3 years pror. td is great place to learn hnds on exp with mortgage and investments because you do it all yourself.

Points positifs

hands on experience

Points négatifs

long hours
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Overall a good place to work.

Great culture of inclusiveness and appreciation. Pay is mediocre and could be a lot better for the work expectation. competitive environment. Take care of employees well during tough times like COVID.
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Room for advancement if you can meet your goals

Good work environment that provides you a place to learn and doesn't pile to much on you at once. Management is very dependent on your branch location, some managers are great some are not so great. Workplace culture is pretty laid back, everyone likes to help each other. Hardest part of the job is meeting your sales targets, but if you stick at it you can do it. The enjoyable part of the job is having an office and for the most part being left alone to work.
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Productive

It’s fast pace, if you’ve worked in call centre before this is for you. You need to sale service to customers. Banks need to make profit. So the pressure is on us
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Lack of respect, you are not valued

Employees are threatened and constantly harassed.You never know when your number is up, regardless if you are an exemplary employee that meets or overpass their goals.Expected to be available anytime, including while on vacation or on sick leave

Points positifs

Pay is fair

Points négatifs

Looking at work load of ongoing 60-80hr//week
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An amazing company to work for, especially if you like to have a good work life balance.

In the 3 years I worked here I have no complains except for the fact the the systems here are old and therefore has lot of inefficient processes.The finance department at times are under lot of pressure. Other departments are very fine to work with.

Points positifs

supportive culture, friendly environment, work from home option, flexible timing, job security

Points négatifs

culture varies from team to team, pay is not competitive
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Fun place to work, fast paced, good manager and teams

TD is a good place to work. Fun , fast paced and good management system. Pay could have been better, though I am on a contract job, pay varies from individual and we all do the same job. TD should set a min wage for agencies to pay their contractors
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Fair pay, but managers are too much sale driven

Pay is a bit higher than other banks in exchange of high sell targets. The whole company culture is sell sell sell, they are great for clients, not so much for employees.
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bad culture and lack of support

totally work from home but don't have any technical support when having technical problemsBad working culture that you can't even take a break when working and they will count you time even you have stomachache and asked you why you have been so longNo work life balance

Points positifs

Fair pay

Points négatifs

Bad working culture
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Great

Good mix of people to work with, helpful coworkers and good way to gain confidence in customer service. Unfortunately upper management is too aggressive with target setting and push staff to push products on clients that they do not need or are not suitable, they deny this but on more than one occasion customers would receive products such as credit cards or lines of credit they never applied for.

Points positifs

nothing

Points négatifs

nothing
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Stressful

I worked for TD for 8 years as a teller. I found it to be a very stressful competitive atmosphere. Sales goals were hard to meet. I did not find the pay was fair for the type of work. High pressure.
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Note globale

D'après 8 270 avis

Notes par catégorie

3,6 étoile(s) sur 5 pour Équilibre vie professionnelle/personnelle
3,6 étoile(s) sur 5 pour Salaire/avantages sociaux
3,5 étoile(s) sur 5 pour Sécurité de l'emploi/évolution de carrière
3,4 étoile(s) sur 5 pour Direction
3,7 étoile(s) sur 5 pour Culture d'entreprise

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