Avis des employés pour Customer Service Representative chez Tangerine Bank

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5,0
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I enjoyed working there
Customer Service Representative (Ancien employé) –  Fredericton, NB15 août 2019
They always had great management, a good staff, good morals, no complaints. Everyone was very welcoming, and job training is VERY in depth, which is helpful.
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1,0
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Bye Bye Tangerine
CSR - Customer Service Representative (Ancien employé) –  Moncton, NB7 décembre 2018
This company is extremely disorganized and constantly downsizing because they’re going through a corporate takeover. Scotia bought ING Direct in 2012 and they’ve been eliminating redudancies ever since. As a result they just keep expecting more and more out their employees as things get worse. They’ve lost 2 in house CEOs in a 2 year span and now have a newly installed CEO from Scotia at the helm. Things will be getting exponentially worse in the coming months/years until it will more than likely be closing its doors in 2021, at the end of the 10 year contract they signed with the NB government. At which time they’ll ship all the calls to Scotia’s already established bilingual call centre in Scarborough. They’ve been incrementally moving department after department to Scotia control and axing the positions in Moncton. And it’s showing bo signs of stopping.

Save yourself the trouble of having to bail from a sinking ship in two years. Go work for a stable bank like TD or RBC.
Points positifs
Free food
Points négatifs
Fuster Cluck
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2,0
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Great bank for clients, not so good for employees
CSR - Customer Service Representative (Ancien employé) –  BC4 janvier 2018
On paper, a low level role (CSR) with Tangerine is great. If you are working 2 jobs, are in school, or are recently in the workforce the pay is great. They are accommodating with busy schedules and the benefits are good. But, quality of management is severely lacking, at least at the location I worked at. Professionally speaking, management was quite poor; inefficient day-to-day processes, little care for on-site security even after multiple incidents, and an unwillingness to deal with problems like customer complaints. In regards to non-professional matters, (this does not apply to all management, just one outlier) the main problems were an inability to act objectively, and occasional racist comments. These remarks included opinions on driving abilities, saying "your people", and referring to employees by their apparent background. I'm sure other locations do not have this problem, but the fact that this and all of the other issues was allowed to happen because of a lack of oversight and review by upper management ruined my experience. This does not mean that the people at Tangerine are mean, or bad people - they were all perfectly charming, good people who maybe either weren't suited for management, weren't given the right tools to manage, or lacked sufficient oversight and review. If you are looking for an entry level role, like a lot of down time, and don't want to move up, this pays about 15-20% more than a competitive position so it may be good for you. But if you are someone who likes a neat, efficient, high-quality workplace with room for advancement regardless of pay  plus... then this is not for you.  moins
Points positifs
Flexible hours, decent bonus, non-pushy sales targets
Points négatifs
Poor management, little room for advancement, lots of down time, have to do promo events
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4,0
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Good Place to grow
Customer Service Representative (Employé actuel) –  Toronto, ON11 septembre 2017
It is wonderful place to work, esp if you are a financial background. I started approx 9 months and hope to move further within the organization as it provides ample opportunities based on your skill set.
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2,0
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Meh
Customer Service Representative (Inbound) (Employé actuel) –  Scarborough, ON7 octobre 2016
-Back to back calls
-Management only promotes you if you are a brown-noser
-Most co-workers are friendly, not everyone is though
-Irate clients on the phones would be the hardest part
Points positifs
Full Benefits for full time workers after 3 months
Points négatifs
24 hours
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