Having worked there for 10 years is no joke. The place used to be an amazing experience everyday. I would mostly end up not using my vacation days as I enjoyed working there because of the people, culture and management. But ever since it was bought out by Scotia everything turned upside down. It used to be great but not anymore.
They micromanage employees without any management direction. They do annual reviews that makes employees think they earned something. But it really means nothing. As they can change your role to entry level without any reason apart from the fact that Scotia bank took over. Management is either dishonest or clueless, trying to assure you that "your jobs are safe" but they can let you go anytime (which happened right away after Scotia take over). Favoritism is the new culture unfortunately apparent and experienced it too.On phones there is a line up of never ending calls. Even managers and operations have to jump on calls. No forecasting or in proper words no management. Some managers portray themselves as some kind of Pharaoh.
Bonuses are peanuts and hard to achieve now.
If it was 7-8 years ago, I'd have my children work there, but now I would'nt even refer my mother in law to work there.
The only good thing about the place that has always been there is its people (employees). Management is mostly zombie-mode and has to follow a path drawn from up above regardless of what goes around them. Oh yes.. and free parking is great too. If you need a part time job, then go for it, but its not something I'd recommend anymore after my experience.