The job itself was easy, the management was not at all accommodating.
Customer Service Representative (Ancien employé) – Miramichi, NB – 16 juin 2019
The benefits were wonderful, management expected far too much from it's employees. We were not given adequate training to deal with the customers we were thrown in. Nobody took the job seriously, was not a professional environment at all.
The ever omniscient "higher-ups" demanded more and more every time we met goals (which was not often, since those were ridiculous too).
I was a chat agent, meaning I took in-bound chat inquiries. We were doing well with one customer, so they bumped us up to 2. Wait times some how went up, customers were far less happy and the overall quality of assistance was lowered. But we were still meeting goals so they bumped us up to three. Three customers at a time. Everyone was miserable, everyone was having a terrible time. Customers were unhappy (they were unhappy anyway but that's Customer Service for you), but now they were getting less help than ever. The wait times for responses were ridiculous.
Anyway my entire department got laid off because the client outsourced to India. We all lost our jobs, which were minimum wage by the way. They also sent out a letter stating we were getting four weeks of notice, but we only got that letter three weeks before the end date.
Just be cautious of this employer, and don't expect too much from them or for them to be professional in any way.
Benefits were great
Management did not treat us like human beings.