4 questions correspondantes
No work life balance at all. coworkers amazing but between 24/7 rotating shifts, lack of ability to have holidays off and very difficult to be approved to take vacation, the 'culture' practically encourages people to call in sick just so they can spend time with people they love. Or even just to get adequate sleep which is impossible if you work overnight until 7am and then exactly 12 hrs later have to start at 7pm. Coworkers great but management is heartless and incompetent.
What are the home office requirements in Canada? I have a small unfinished room off my rec room although it needs to be drywalled still. Other than that, I can get a landline and dedicated internet connection to meet requirements. Also, the door locks and the room would be quiet. Does Sykes look at the esthetics of the room you will be working in, or do they just want you to have a locking door with a 100% quiet aream (which I can do) Don't feel like spending money on drywalling right now in case the job doesn't work out. Any advice would help.
The room just has to be secure and free from background noise and distractions. I wouldn't put too much effort into the room as this is ultimately a call-center job and you're emulating a cubicle. Personally I worked out of a walk-in closet. It worked best because an empty room has a echo or tinny quality to it that can be off putting to the people you're talking to.