Having to follow some newly-implemented protocols which only added additional handle time and stress to my role and did not provide any real benefits to our customers.
The most challenging was to have the right team leads in nesting, cannot expect a newcomer to know the full system in your first week without being flagged
Réponse du - CSR @ home (Ancien employé) - Montréal, QC
Forever changing metrics, call quality expectations, team leaders care more about meeting metrics than customer service.
Réponse du - Technical Support Representative (Ancien employé) - at home
The most challenging is working on holidays, specialy on weekends, even thou i want to go to church i cant, because the job that i have is a 24/7
Réponse du - Technical Support (Ancien employé) - 2nd floor k-pointe bld metro manila Philippines