Sykes Assistance Services Corp. - Avis

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1,0
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Completely Dissorganized Onboarding Process
Iintake Navigator (Ancien employé) –  Work from Home4 octobre 2019
Their training is completely disorganized they try to cram so much information into such a short. Of time they don't provide you with any support if you're not understanding or keeping up and the reality is that very few people from each training group make it to the floor.

The recruitment team lies to people and tells them that you only have to take one type of call for a few weeks until you add additional skill sets which is completely false from day one you take all the phone calls so there's like 10 different campaigns that you have to take phone calls for it's not just Telehealth Ontario.

Their management seems to be completely oblivious to the fact that they're wasting company resources in time because they are quick to hire people but also quick to give up on them. I have years of experience in call centre industry and I've never been made to feel so stupid in my entire life and I'm still in touch with people that were in my training class and they all have the same problem. The trainers the training material most of it was wrong we would spend two hours reading through hundreds of pages of documents only need to be told that most of the information we read was incorrect..

I would say stay away.
Points positifs
Wage.
Points négatifs
Management
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4,0
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Love this job
Customer Service Representative (Employé actuel) –  North Bay, ON29 mai 2019
I love this job. I like helping people. I've grown my skills and have become more comfortable with my own abilities. I have wonderful coworkers. This job isn't for everyone, it can be stressful at times but it's possible to bounce back after a stressful interaction. The management at my location is very supportive in my opinion. If I have questions I can ask them and have them answered. If I want to progress, I can ask for that opportunity. Sometimes you'll get a customer who is a challenge but more often than not the people you assist are thankful. The feeling I get from helping people at this job is like nothing I've ever felt before and it makes me proud to work here.
Points positifs
Help people, room to grow, encouraging management, insentives, benefits
Points négatifs
Occasional angry customers, scheduling can be difficult depending on your availability
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2,0
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Unpredictible, No job security, low pay
former CSA (Ancien employé) –  WHM30 avril 2019
Started out great in the beginning. The training was intense, but still did not prepare you for dealing with the customers. During training the team leads promised maximum support to new Cust. Care Agents. Once on the phones the support was few, scarce they had you waiting so you kept customers waiting. Was stressful and NOT the greatest work experience. There is absolutely no job security. Bought cordless phone, took out new line and lost the job in 3 months. I among the last 4 which started out with a batch of 14. Do not believe their promise of support and help. All lies.
They also cut your hours drastically.
Points positifs
none
Points négatifs
little pay for all the enormous stress.
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1,0
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Unprofessional very bad place to work.
Customer Service Representative (Ancien employé) –  London, ON30 avril 2019
FIRED OVER THE PHONE while being off on sick leave, no reason given and they hung up when pushed for an explanation. Made it close to impossible to access benefits saying that you, have to come into the workplace lunchroom and use the computer there. Requested contact info for HR--they provided an email to contact. Had happen to and witness harassment and yelling at employees. Stay away from this hole. No raises ever unless government raises. Benefits cost too much. They dont care about the products they are providing. They definitely dont care about mental health. And again they fired for going on STD, a benefit which I payed for off my paycheck. Run run away from this place. I hope that they lose all of their contracts in the very near future.
Points positifs
Nothing
Points négatifs
Everything bad about a workplace is at Sykes
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5,0
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Work environment
Customer Service Representative (Employé actuel) –  London, ON3 janvier 2018
Great place to work. Good hours, Good management.
Clean work spaces, with working equipment. Allotted time off, breaks and lunches. Clean lunch room, with vending machines.
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3,0
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It's a call center so it inherently has a hard time being a good place to work
Customer Assistance Representative (Ancien employé) –  Moncton, NB16 mars 2017
For a call center it's a great place to work. It used to be in an office but has since changed to be a home based job. Management is competent and good at addressing issues with the staff. My personal supervisor Tanya was awesome but I can't say the same for every supervisor.
Points positifs
Work from home, don't have to deal with annoying coworkers
Points négatifs
Christmas parties are awkward since you're unfamiliar with most of the staff.
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4,0
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Some departments are great, others not so much.
Health Services Support (Employé actuel) –  London, ON16 mars 2017
The people are great, it is very much like a big family.
Some departments are fantastic in almost every way (roadside) and others are disorganized and way more complicated than they should be (health services support).
Points positifs
Accessible location, great workplace culture, flexible scheduling
Points négatifs
Disorganized, heavy workload
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