Swissport International Ltd.
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Avis des employés pour Customer Service Representative chez Swissport International Ltd.

Intitulé du poste
Customer Service Representative38 avis
Lieu
Canada38 avis
38 avis correspondant à votre recherche
Voir les 3 763 avis
3,0
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A good company to start with. The first year is challenging, but things become more agreeable afterwards. You can make some friends there. Too many Cantonese make things complicated sometimes.
Points positifs
pro
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1,0
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Don’t waist your time applying it’s a place where management just never appreciates employees. You will be horribly under paid for the amount of work you will have to do and the amount of stress that you will receive from passengers and management. There’s no flying benefits! There’s no pension plan! You will be under paid, ALWAYS under stress by the passengers and management. You will be ignored by the management if you need their help but you will hear from them ones there will be a complaint against you from a passenger. Horrible place to work at.
Points positifs
Easy way to put your foot in to the airport industry
Points négatifs
Wrong company to work at
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1,0
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C'est un emploi qui m'a permis de rencontrer beaucoup des gens et connaître beaucoup des choses. L'administration l'entreprise ne respecte pas à les travailleurs.
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4,0
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Great place to work with wonderful people. Stressful yet everyone was able to get a laugh in to lighten the mood. Company always gives chances to advance and learn a new skill. They encourage and provide a lot of training and coaching. During the Covid19 outbreak, they supported their staff by allowing Masks and gloves, so the employee is protected and comfortable working.
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2,0
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The staff is great and helpful but the overall management of the workplace is a mess. They expect too much out of their staff with not much to offer. Barely any benefits or pay raises with increased workload and awful working hours.
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5,0
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Had great time working with Swissport. Enjoyed assisting passengers and making them feel comfortable. Recieved tons of appreciate letters from passengers as well the airlines
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1,0
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Low pay , no training, lies about benefits, massed up management.
Supervisor or Lead wouldn't take any responsibility. 30 cents for longevity. 80%coverage. Honestly, anywhere will get better pay than here. Shift time irregular time ,its really hard to
Points positifs
Nothing
Points négatifs
Worst company culture
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1,0
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You have no life hours suck and very stressful! They have you run up and down like crazy no time to breathe or to grab a glass of water, very strict and not understanding of special conditions. They don’t care about their employees, they push some people to much and others not enough
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2,0
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Fast past place its a good environment to work with passengers, everyday is a new day meeting interesting people, making their way on to their vacations.
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2,0
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ils savent pas gérer les problèmes de leurs employés , ils les respects pas , pour un superviseur il faut au moins avoir un niveau scolaire respecte .
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3,0
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Coming into my first airline job, I was super grateful and excited to be part of something so big! Being able to connect family and friends made me smile! The friends I've made in the past 3 years has definitely helped shaped me to the woman I am today! Hardest part of the job is denying people to get to their final destination! Whether it was a Visa requirement or passport expiration date that prevented them to travel! I had so much fun working at my job that I forgot it was even a job at times! Being able to help people and help them figure out a solution makes me smile even if I've only know them for a quick 5 second! I am completely grateful to have had the opportunity to be part of something so great!
Points positifs
Amazing friends you make along the way
Points négatifs
Split shifts
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5,0
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A great place to work with the multicultural atmosphere that are happy and customer caring that go that extra mile and a half to help someone in need of service. 👍👍👍
Points positifs
Flight benefits
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3,0
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A typical day at work for me was, dealing with diverse passengers. In general.

I have learned that every passenger has different scenarios and listening attentively makes once life easy and the passenger experience smooth.


In my opinion, when the management is out of rich to the general employee, not visible and reachable that is a problem. In my experience, there was a lot of errors in the payroll department. It was so frustrating at times to follow with your paystub all the time.


The culture needs some face lifting to do, I experienced different pool of airlines and I learned different cultures have different values, yet the management and also supervisors could have implemented the smooth harmonized communication amongst employees from diverse cultures and backgrounds.


The hardest part of the job was finding equipment to do your duty of the day. For instance literally, you have to fight amongst different pools of airlines agents to get the Golf Carts and Wheelchairs etc.



I enjoyed a great deal of learning different basic languages, hearing different human beings stories and learned from them. In some cases, the pool you work for can give you a chance to communicate directly with actual airline representatives and develop your skills of communication and also create a great network for future career choice one might have.
Points positifs
Medical benefit, free employee parking, unionized.
Points négatifs
Polarized pools in some cases, absent of higher management presence, lack of encouragements for a hard working employees, etc
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4,0
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We are working at International Airports, especially international flights so time and quality is always our goal of work. Each day we have to learn different time management concepts to maintain quality of cleaning. I learned the concept of team work, fast paced work environment, how to maintain our quality of work in stressful environment, workplace emotions etc... the workplace culture is best, they are nice hearted. The most enjoyable part is we are working in busy but good airport environment, we can maintain our work enthusiasm all time in airport. The supervisors and coworkers are good natured.
Points positifs
Best Workplace Culture
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4,0
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Early morning shifts granted by seniority, learned a lot of procedures related to airline industry, worked wuth many nice colleagues from Wichita I learned a lot.
Points positifs
Experience earned
Points négatifs
None
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3,0
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Very fast pace environment. Things are a little unorganized within the company, but overall good training and friendly staff. Worked for this company twice and the second time around was much better.
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2,0
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Good:

My co-worker are fantastic, new challenge everyday..


Cons: Split shift, no full time hours, no benefit, can't live only to work at Swissport. Minimum wages, long hours,
Points positifs
Meet peoples
Points négatifs
long hours, short break, split shift, no benefits
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4,0
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a tipical day:
- dinamic, friendly interactive, customer service focused


I learned:

- to apply "time is money" & "think out of the box"


workplace culture:

- multicultural & team- working oriented


the hardest part of the job:

- to provide customer service satisfaction when luck of resources


the most enjoyable part of the job:

- completing the daily tasksaccurate, in a safe and fast time manner

- the win-win-win situation: when all parties are happy winnwers (ustomers&employers&employees)
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3,0
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Hard work whatever the weather. All type of shift available. Always get lunch paid, lots of overtime available round the year. Easy way to enter airport jobs. Work with fun.
Points positifs
Lunch vouchers
Points négatifs
Work outside in any weather
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5,0
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Great to work with Swissport, positive work environment, Supportive management staff, HR staff. Learned the different culture to greet the client compare to what at my home country.
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4,0
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I liked paging people to the boarding gate. I made friends with most of my coworkers. Getting my Airport Security Clearance pass meant going through a training program.... And clearance process. It's the same program for everyone who works at the airport. So I learned about some of the racist stuff that is being taught to the security staff....
Points positifs
Good coworkers.
Points négatifs
Bizarre start times - sometimes 3am!
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