Avis des employés pour Customer Service Representative chez Financière Sun Life
Intitulé du poste
Customer Service Representative36 avis
36 avis correspondant à votre rechercheVoir les 1 401 avis
Avis en vedette
L'avis le plus utile, sélectionné par Indeed
Since leaving I have reflected on the various positions I had at Sun Life. We live in a fast paced world, like it or not. I learned some very useful skills while there, and worked with some amazing people. I would definitely work at Sun Life again if the right position was available.
well established company
Notez une entreprise où vous avez travaillé récemment
Partagez votre expérience pour aider d'autres utilisateurs.
Surprisingly progressive and forward-thinking for one of Canada's oldest companies. I always felt welcomed and valued as an employee.
Surprisingly progressive and forward-thinking for one of Canada's oldest companies. I always felt welcomed and valued as an employee. The training was comprehensive and my immediate supervisors were always available to take time to ensure that I had what I needed to do my job. Generally a fun and energetic workplace, I was in the call centre for Group Retirement Services. There were strict call handling metrics that you were expected to adhere to on the job.
you are trapped.... they make you feel tiny, unheard, unimportant and unappreciated. I find one of the biggest hurdles with this company is that everyone seems to be working against each other, there is no unity. so much blame and guilt passed around. you do a million good things and you MIGHT get someone telling you "hey good job on that"... do something subpar for once, 10 people asking you whats going on. you are monitored every second of everyday, make you feel guilty for going to the bathroom! You can try and voice your opinion to everyone and anyone you can, everyone will give you the exact same answer from team lead to HR, "that's just how it is". doesn't matter who you try to speak with or what you try to do, there is no help. If you take a sick day, they call you 3-4 times throughout the day to make sure you're still sick and can't come into work. there is an 18 (now 24) month commitment to the position before you can apply elsewhere in the company, I put in 2 years, applied and received an interview. The interviewer said everything shy of me getting the job, couldn't have gone better. I was told 2-3 days to hear from them, and hinted at hearing even sooner. after 2.5 weeks, and me reaching out to the interviewer, the director and Human recourses several times, I finally received an email letting me know that although the interview was perfect and couldn't have gone better, she was limited to who she was allowed to choose. I later found out that the manager put a hiring freeze on the call centre, meaning nobody is to be hired OUT of the call - plus...
free apple a day
Very secretive about Jobs future with selling Annuities, once informed closing Canadian office was strung along with closing date for over a year
Provide medical and dental benefit coverage via incoming call center. Best part was providing great customer service. Worst part was some people would be frustrated when they maxed out their benefit allowance - however, you just had to remain calm, positive tone, be apologetic yet assertive to plan members as it's their employers who make their benefit plans, not Sunlife Financial.
Great hours, independence
Every day is a challenge day because different issues require different ways to resolve them. I learned to work independently & meet set targets. Management provides full support for us to obtain & collect data hence to provide/resolve customer inquiries. Co-workers are supportive of each other & have a quarterly gathering event to celebrate the team success. The hardest part of the job is unable to provide a positive answer to the customer as expected but able to offer options to choose from.
Bonuses ie; Movie Passes & price draw
Work overtime during peak seasons
See above. You are given mixed messages about what they want you are to provide and how you are to provide it. They are constantly telling you to be customer oriented but the only people who move up say they did so when they stopped caring the customer and started caring about their future at Sun Life.
micromanaged to the second for breaks and lunches.
At the start of my shift I signed in and continued to work until my breaks and lunches or if there is a scheduled meeting. It was an all working environment which I learn to appreciate working in. I learned to provide great customer service under any and all situations.I learned a lot about the different areas of the medical field. There was very little interaction with co-workers except for transferring of calls. The hardest part of the job was the lack of communication with your peers. I enjoy knowing that I had a job to go to.
aving a job
Working here everyday is a learning process. Everyday you get to know different types of people and earning friends. I assist them in their life insurance policies, reinstatement, loan inquiry and processing, new business applications and forward them to a specific department.I get to develop my skills in customer service, social responsibility and my interests in computers and travel.The management provide support to the employees by providing & giving the support needed. My co-workers are cooperative and friendly and making our job more easier.The most enjoyable part of the job is having a food together with my colleagues.
food allowance, vitamin allowance, transportation subsidy, uniform allowance
Voir plus d'avis sur Financière Sun Life
Vous pourriez essayer :