Financière Sun Life
Sun Life Financial
Recevez de nouvelles offres d'emploi et avis chaque semaine!

Avis des employés pour Customer Service Representative chez Financière Sun Life

Intitulé du poste
Customer Service Representative36 avis
Lieu
Canada36 avis
36 avis correspondant à votre recherche
Voir les 1 394 avis
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
The job was okay, they want You To go too fast on the Phone with customers and get all 100% on calls. Managers had favours i didnt like that. The too gosipy.
Avez-vous trouvé cet avis utile?
1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
They treat employees like a number and don’t care for their mental health, they put the customer above the employee, they don’t care how the customer treats employees.
Points positifs
None
Points négatifs
Stressful job
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
My time there was short, excellent atmosphere, Supervisors were amazing, training was provided and very informative and helpful for my position. Overall great place ro work.
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Busy workplace with always something to do. This company has been relocated to the USA. Able to gain office experience as well as customer service experience and call center experience.
Avez-vous trouvé cet avis utile?
Notez une entreprise où vous avez travaillé récemment
Partagez votre expérience pour aider d'autres utilisateurs.
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
not great
bad .

I guess you can get knowledge on student loans but thats pretty much it.

Its a stable job at least tho.

if you are in ontario,

I don not recommend
Avez-vous trouvé cet avis utile?
5,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
I was a temp but enjoyed my time at Sunlife the team became my family my manager was like a big sister I would love to go back. Very supportive team members fast paced days flew by highly recommend
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Review emails and action items that need to be cared for
Lots of learning resources - but they do not offer certified education

Immediate Manager is in Toronto - we meet monthly by phone
Avez-vous trouvé cet avis utile?
1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
I feel like you are set up for failure at the call center. You have to learn a whole new system, the ins and out of insurance including jargon and make sure you hit points they want all while being under a timer. Clients are rushed off the phone even if they are old and trying to use a website. if u cant reach a manager for them any things u don't know since training is garbage you have to tell the client well get back to u in 3-5 business days... they have random surveys too and pull calls to listen to with u making anxiety much worse. If you do get a bad review for not finishing the call that also looks bad on you. They humiliate u by having u call back clients to tell them stuff u missed, while wasting more time/confusing the clients. Even if u do everything that is asked this place sucks the life out of you. Be prepared for stress and overtime. But hey there's benefits. :S
Points positifs
Benefits
Points négatifs
Too many to list
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Great workplace for advancement, fast paced, must be able to multi-task. Fantastic team leads and management . Great customer base to work with. Thank you
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
The turn over is high, but that is to be expected with the stress the teams have dealing with customer care, and having their breaks constantly moved around.

there is advancement, but little incentive to try if they wont give you a pay bump or bonuses. A points system is in place to earn more benefits!
Points positifs
shuttle for your paid parking
Points négatifs
no free coffee, pay for parking, little to no benefits
Avez-vous trouvé cet avis utile?
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
I enjoyed the work I did, however, it wasn't challenging. I always tried to move out of my position, CSR, but was never able to move to any other department because of my manager.
Avez-vous trouvé cet avis utile?
2,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Big company but the call center is micromanaged , every moment is monitored, Lot of pressure to get sales!, you will be asked to stay for overtime most of the days and will not be in good books if you don't do it, The pay may seem good but you will be stuck with 2 years commitment. high turn over , always hiring!
Points positifs
Reasonable pay
Points négatifs
Lot of pressure for sales
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
its over 2 years within this organization and I find that nothing changes. they push for stats but dont give the appropriate guidance. the managers are worried about not getting their bonuses so they continuously push their employees to the point they want to quit. Some managers give you the impression that they are annoyed when you ask them any questions and dont give you the help or coaching that is needed
Points positifs
coworkers are nice
Points négatifs
stressful, unappreciated
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
There was nothing really surprising to be about this establishment . Its a well oiled machine doing well in almost every category imaginable . Well run business organization
Avez-vous trouvé cet avis utile?
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Great benefits, great people.
Less than amazing management and decisions.

Often over worked and underpaid - however pay is not horrible.

lots of opportunity to fine tune your career and still stay within the company
Avez-vous trouvé cet avis utile?
5,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
I worked for SunLife for a total of 13 years, and although I learned a lot and made many great friendships, it was a high stress job for me, and the demands only grew, making it harder and harder to find work/life balance. It was a great provider of benefits, but the work became mundane and too stressful.
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Sun Life Financial is one of the top insurance companies in the world. It's great for a career. But there is not much work-life balance. If you're willing to work hard, you can find your way.
Points positifs
Good Salary, Great Training, Room for Advancement
Points négatifs
Hard Work, More Work, Stiff Competition
Avez-vous trouvé cet avis utile?
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
I worked for this company for 3.5 yrs and I was never so happy to get out of there..I was bullied by a co-worker and not believed or supported by my manager. Stress is very high.
Points positifs
benefits right away
Points négatifs
stressful
Avez-vous trouvé cet avis utile?
2,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Management in call center is terrible. Does not have a good work/life balance. Allows for sick days, but unable to take them without the 3rd degree. Offers benefits, but costs over 300 biweekly for family coverage (and this is working for an insurance company in the group benefits department). Ridiculous! No teamwork or team spirit. Difficult to advance from the customer service department.
Avez-vous trouvé cet avis utile?
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Very stressful, like driving you nuts stressful. But the people are great and they do care. The locations are nice and if you can do well you will go far.
Avez-vous trouvé cet avis utile?
5,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
A typical day of making phone calls to companies. I enjoyed working with my teammates but had such a change over in managers while I was there. I thought this was my forever job till the market tanked in the US.
Avez-vous trouvé cet avis utile?