Avis des employés pour Customer Service Representative chez Financière Sun Life
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Customer Service Representative36 avis
36 avis correspondant à votre rechercheVoir les 1 401 avis
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I feel like you are set up for failure at the call center. You have to learn a whole new system, the ins and out of insurance including jargon and make sure you hit points they want all while being under a timer. Clients are rushed off the phone even if they are old and trying to use a website. if u cant reach a manager for them any things u don't know since training is garbage you have to tell the client well get back to u in 3-5 business days... they have random surveys too and pull calls to listen to with u making anxiety much worse. If you do get a bad review for not finishing the call that also looks bad on you. They humiliate u by having u call back clients to tell them stuff u missed, while wasting more time/confusing the clients. Even if u do everything that is asked this place sucks the life out of you. Be prepared for stress and overtime. But hey there's benefits. :S
Too many to list
The turn over is high, but that is to be expected with the stress the teams have dealing with customer care, and having their breaks constantly moved around. there is advancement, but little incentive to try if they wont give you a pay bump or bonuses. A points system is in place to earn more benefits!
shuttle for your paid parking
no free coffee, pay for parking, little to no benefits
Big company but the call center is micromanaged , every moment is monitored, Lot of pressure to get sales!, you will be asked to stay for overtime most of the days and will not be in good books if you don't do it, The pay may seem good but you will be stuck with 2 years commitment. high turn over , always hiring!
Lot of pressure for sales
its over 2 years within this organization and I find that nothing changes. they push for stats but dont give the appropriate guidance. the managers are worried about not getting their bonuses so they continuously push their employees to the point they want to quit. Some managers give you the impression that they are annoyed when you ask them any questions and dont give you the help or coaching that is needed
coworkers are nice
I worked for SunLife for a total of 13 years, and although I learned a lot and made many great friendships, it was a high stress job for me, and the demands only grew, making it harder and harder to find work/life balance. It was a great provider of benefits, but the work became mundane and too stressful.
Sun Life Financial is one of the top insurance companies in the world. It's great for a career. But there is not much work-life balance. If you're willing to work hard, you can find your way.
Good Salary, Great Training, Room for Advancement
Hard Work, More Work, Stiff Competition
Management in call center is terrible. Does not have a good work/life balance. Allows for sick days, but unable to take them without the 3rd degree. Offers benefits, but costs over 300 biweekly for family coverage (and this is working for an insurance company in the group benefits department). Ridiculous! No teamwork or team spirit. Difficult to advance from the customer service department.
Very stressful, like driving you nuts stressful. But the people are great and they do care. The locations are nice and if you can do well you will go far.