Financière Sun Life
Sun Life Financial
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Avis d'employé sur Financière Sun Life

Poor management, not enough training for what is needed for job

1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
30 avril 2019
I feel like you are set up for failure at the call center. You have to learn a whole new system, the ins and out of insurance including jargon and make sure you hit points they want all while being under a timer. Clients are rushed off the phone even if they are old and trying to use a website. if u cant reach a manager for them any things u don't know since training is garbage you have to tell the client well get back to u in 3-5 business days... they have random surveys too and pull calls to listen to with u making anxiety much worse. If you do get a bad review for not finishing the call that also looks bad on you. They humiliate u by having u call back clients to tell them stuff u missed, while wasting more time/confusing the clients. Even if u do everything that is asked this place sucks the life out of you. Be prepared for stress and overtime. But hey there's benefits. :S
Notes par catégorie
1,0Équilibre vie professionnelle / personnelle
2,0Salaire / avantages sociaux
1,0Sécurité de l'emploi / évolution de carrière
1,0Direction
1,0Culture d'entreprise
Points positifs
Benefits
Points négatifs
Too many to list
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Points positifs
None
Points négatifs
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3,0
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Customer Service Representative (Ancien employé) - Waterloo, ON
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2,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
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Manager (Ancien employé) - Waterloo, ON
Very disappointed at the way management did not support staff and created fear amongst staff. Compared to competitors Sun Life is far from employer of choice as they claimed to be. Sr. Mgmt action did not live you to their word. What they preached was not supported by their actions.
Points positifs
Decent pay
Points négatifs
but not worth putting up with the feeling of fear walking into work every day
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