Avis des employés pour Financière Sun Life - Waterloo, ON
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Waterloo, ON172 avis
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Their call centre is a train wreck. They claim customer service is priority but you are literally timed and trained to get the customer OFF the phone ASAP!! They walk good people out on a weekly basis ! And their success rate of trainees who make it there is about 20% !! They will sell you the world in training ... but wait till you hit the floor !!
Team leaders who are not trained or equipped to manage people
Pay is a joke. After 16 years there and being a high-achiever I am nowhere near what my peers working at other companies are making.Management says they want you to take time for yourself and use your vacation days, then make a fuss when you book the time off.It was better 14-15 years ago before they offshored many of the jobs to India. Now nobody knows what they're doing and my team is stuck fixing all of their mistakes when it's not even part of our job. Look elsewhere.
Work from home
Fixing mistakes made in offshored jobs in India but no raise in pay
Been a great company to work for, for 30 years. Can still work from home during the world pandemic. Flex time has been good for a single mother. Sun Life has taught me a lot over the years.
Small salary increases yearly
Sr. Management was so out of touch with staff and created an environment of fear. Morale was terrible.
Very disappointed at the way management did not support staff and created fear amongst staff. Compared to competitors Sun Life is far from employer of choice as they claimed to be. Sr. Mgmt action did not live you to their word. What they preached was not supported by their actions.
but not worth putting up with the feeling of fear walking into work every day
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The company makes hard for the employees to perform. They make the employees go through much scrutiny just to create a show. In reality, your survival is greatly depend on who is your manager and team leader, you will find there are actually no consistency in the way the STD-LTD claims are handled. The job itself could be more satisfying to any case manager if they were not constantly micro-managed. Paid money is actually very low once you divide them into the total time you actually put doing your job. The benefits are provided by the company are in comparison to all other out there serving in same industry profile.
making it highly stressful
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Emplois et carrières chez Financière Sun Life
- Waterloo, ON
I enjoyed working in a great financial institution for the past 10 years. I was always valued, supported, motivated and appreciated. Management always believed in my skills and invested my hard work in bigger roles. I was given the opportunities to go in varies training and work shops.
High degree of variability between business units with little overall HR involvement to create consistency between business units. Many very good people work here and generally a collaborative place to work. Some leaders are challenging and very little recourse for employee in these situations.
I had been with Sun Life for over 15 years and had enjoyed several of my years. I had managed to relocate from Ottawa to Waterloo, where I had been a CSR with the Customer Care Centre. I interviewed and became a Customer Relations Consultant with the Customer Relations team
Typical corporate atmosphere - too much process and slow to adapt. Too many reorgs in attempt to improve efficiency - leads employees feeling they cannot gain traction in their career. Lack of recognition for high performing employees. People are nice to work with so actual working conditions are pleasant. Respect for work life balance.
Great company with lots of opportunities to learn and advance. Offers flexible work hours. Very collaborative work environment. Good compensation with reward incentives.
Work life balance can be a challenge at Sun Life primarily due to the focus on innovative change while also focusing on expense management. In order to maintain a good work life balance while working at Sun Life, it will be important to manage expectations and deliver results by tapping into the matrix organization.
Sun Life has a good culture. It is currently going through significant transformation that has caused some discomfort and a feeling of a lack of job security. That said, over the next several years it will become very well positioned for great success, and riding through temporary hardship will be beneficial to all.
Do not work here if you want some peace of mind. Management is selfish and works on favouritism. people are not given a scope to learn. People are insulted and looked down upon. No work life balance or work from home. Very stressful environment to work with.