Avis des employés pour Technical Support Specialist chez Stream Global Services
Intitulé du poste
Technical Support Specialist8 avis
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Stream offered a number of options for various skill sets, primarily technical. The frequency of change provided a certain level of excitement on the campus.
various options for employees
managing a large campus could be challenging some of the time
It is a contact centre with multiple lines of business. You log in and either take or make calls all day. The environment was fun and supportive. There was lots of opportunity to advance but you basically stopped at team leader. Excellent short term job opportunity if you're a student or living on your own for the first time. Good jumping off point to learn more about the workforce and be successful.
At this call centre employees are required to meet a predetermined number of metrics and are then measured against other employees. Top Performing employees are recognized and rewarded. After 1 year of service employees are eligible to apply to StreamU,, the companies internal education system where employees can obtain IT Certification, SixSigma, management and communications training. A great option considering the potential cost of these programs if one were to obtain them on their own. The hardest part of the job was the repetitive nature of customer calls. My technical abilities were advanced greatly during my time with this company.
StreamU, benefits package
Boring and repetitive if you were taking calls all day
A typical workday consisted in taking inbound calls from clients , Working with other professionals in a team environment as well as performing multiple tasks on an individual level.
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like any work place it expects you to put work first and everything else second, depending on which manager you get the work can range from barable to terrible. alot of it dependson what calls you get. expected to be angrely shouted at about three times an hour by people you are only trying to help. the co workers are good, management only talks about what you have done wrong never recognizing what you have done right. while there i never missed a single metric but they send out phone surveys and if someone decided that you didnt give them what they wanted so they rate you poorly its time for another daily talk with the manager. where you have to set more bs goals every week just to keep them happy. you will never move from whatever position they start you in, and they lie when they hire you. for example the group was hired as tech support level two, yet we were clearly not. you pretty much cannot get fired once you are out of the three month hire period. this place slowly drains your soul until you are dead inside and cry every day before starting work. most people sign up with stream just to do the three week training then quit. avoid it if you can, otherwise they are always hiring. pretty standard cafiteria, high prices, low quality food, all greasy, only other options are pre packaged salads.... dont eat those. most people last about eight months. if you make it to a year then you are doing exceptionally well.
easy job, you get to sit in semi comfortable chairs all day
constantly being yelled at, feeling helpless and powerless, being just a cog in the giant machine for min wage
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