Stream Global Services
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Avis des employés pour Technical Support Representative chez Stream Global Services

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The management or owner really thought about it! The staff is their main focus. They make sure that staff are healthy and happy. Work is fun and challenging at the same time but all is great!
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good starting position to learn how to build a customer service experience. the atmosphere isn't bad , people are ok. job training is good. leaves a lot to be desired in a call center environment
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One of the worst companies I have ever worked for, over worked technicians who undergo huge amounts of stress and mismanaged supervisors. From a training room of 200 people, only 2 of us remained after just 2 months. So horrible turn over rate. No security
Points positifs
The contract ended
Points négatifs
But they got another contract right after the last one came to a hault
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good place to work, nice environment, easy and enjoyable, friendly employees, and great place for growth, overall a place for a wonderful and place to come to work
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I had worked there for 4 years, it was a great learning experience, co workers were helpful if i had any questions, and managers were easy to talk to.
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I was hired to do tech support for Road Runner internet. I did that contract for a couple years till it closed up and went to a new center. They tried me on Hewlitt Packard. In that contract I did tech support and sales. I did not succeed in that position as it was rather high stress, But it taught me alot about supporting printers.
Points positifs
great lunch service
Points négatifs
stressful
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Job duties were well managed and management and training were reasonable. Site was shut down due to relocation overseas. Job security was not there at all.
Points positifs
Performance driven positions
Points négatifs
Job security
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i loved working here. would love to opportunity to go back. lots of people to talk to and work well in the teams.
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I did not have a very good exit experience with this company.
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While a little on the low-side wage-wise for technical support positions, Stream was a fun and fulfilling place to work. The Team Leaders and management were friendly and helpful and the environment was good. A decent benefits package combined with an above-average wage for the location meant it felt like a worthwhile place to work. My only complaint is that other technical support positions in the Vancouver area pay nearly $4/hour more than I was making on the contract I was working.
Points positifs
Decent wage and benefits, fun and friendly environment.
Points négatifs
Training lacking, low-pay grade compared to similar jobs in Vancouver
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decent call center to work for if you dont mind being treated like a number. very large facility housing multiple contracts.
Points positifs
play with phones all day long
Points négatifs
high employee turnover rate
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Every day is different when you work for Stream Global Services. You are challenged mentally, sometimes causing you to develope " outsid the box" solutions to difficult problems. The Management is great, and understanding. Typically, the managers are hired from within the company. The hardest part of the job is watching minimum wage creep up on your wage, knowing that when you started there you wer making 4 dollars more an hour than minimum wage, and now you make 2 dollars more. They do have a pay for performance payout every quarter. Great way to encourage employees to try harder.
Points positifs
Challenging Job
Points négatifs
Pay could be better
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I liked it there at first. Then realized there is alot of favoritism and everything is politics in this place.
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Provided technical support for various computer software companies. This included software support for both Windows and Mac computers.
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Unless things have changed since I left, one definite plus is that Stream specializes in tech support which focuses on calls coming in, not on making cold calls. Never did I have to take a list of random phone numbers and starting calling people to try to sell them something (I don't think I would have stayed long if I did).As a tech support agent, you spend your day answering calls and helping people with their computer issues. Customer service skills are essential for you to be a success - you are taught the technical skills needed for each contract. Your customer service skills will dictate how well you can soothe an irate customer, how well you can listen to what a customer is saying and extract the information you need to quickly resolve their issue, and how happy the customer will be with their interaction with you (regardless of whether you were able to fix their issue or not). Even if you are a highly technical person, working in a tech support call centre will not be the job for you if you do not have any customer service skills. If your customer service skills are great and your tech level is low, there is probably still a contract that you can be trained for - different contracts require different levels of technical ability. In time, the issues you deal with on the phone become largely routine, making the job much easier, but also quite repetitive.One drawback is that you will likely feel like "just a number", but you will find this in any large company. The sheer volume of employees makes that necessary (at one point there were around 1400 employees in our location - plus...
Points positifs
if one contract closes, agents are often retrained for a new contract
Points négatifs
headset cord felt like a leash
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