Avis des employés pour Customer Service Representative chez Stream Global Services
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Customer Service Representative88 avis
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As for me, I'm usually ready for work 20 minutes before my shift. I'll read all my work-related emails, then when it's time to start my shift, I put the head-set on and start receiving calls. It's not all talking and we get regular breaks or so. Sometimes, you have to handle calls one after another but normally, while you wait for calls to come through, you can talk to your work buddies too. The most enjoyable part is to relate to people and help them out of their problems.
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A typical day at work is taking numerous inbound calls from customers using a headset and sitting at a desk for 7 or more hours out of the day staring at a computer screen while typing customer issue and resolution notes. The two coffee breaks and the hour lunch is a great way to take a deep breath and a break away from the phones and take time to yourself. What I learn in a day is how to deflect any customers and how to give customers the pickle. There is always a solution. I learn new product information that assists me in getting my job done in a positive way. Management is always there for me for any questions I might have pertaining to getting the job done. Co-workers are like family and I tend to get along with everyone and like people to know who I am. I find it extremely sad when a co-worker leaves. The hardest part of the job is that you cannot always please everyone. Also the long hours if there is mandatory overtime in effect can be hard. The most enjoyable part of my job is the customers. After all, customers come first and a lot of times customers can put a smile on your face and really make your day.
gained skills that I can use anywhere
Low salary and mandatory overtime
Most days at stream were straight forward but you learn how to handle customers properly form the hard days that come aswel all the employees are very friendly and outgoing. But the hardest and most enjoyable part of the job was hearing thank you after helping the customer with the problem.
Great enviroment, flexible hours.
You're on a headset all day not talking to the customers face to face.
This company has a negative reputation regarding their work environment. One of the common complaints is that, your day starts off with consistent equipment failures, and unsanitary surrounding. As well, majority of the supervisors are extremely over worked, and required to micromanage the employees with negative feedback, as opposed to positive reinforcement. However, this company has become aware of the working environment that has been described in a negative fashion by majority of the employees, and is actively trying to change the environment. One of the positive steps that the company has taken is to meet with the employees and to discuss their regrets in the way they have treated the staff. Additionally, they are providing information on how they are going to change the mindset of the staff. I believe that the company is genuine in their position for change and will follow through with their projected outcomes.
as an agent at rogers, I was responsible for: Provide continuous technical support via telephone and other electronic mediums for a limited product category. Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problem. Identify the level of technical knowledge of the customer and adjust technical communications to solve customer's problem. . Achieve and maintain average handle time, resolution and customer satisfaction. Extend contact to promote and sell products or services
customer service on dell computers directing customers to the tech suport or to let them know that there dell computer is coming in 48 hours and will some one be there ...
they care alot about customer service
sitting at a desk to long to sit for 8 hours a day
Stream had HP/Compaq as a customer. We answered customer inbound calls that were computer related. We handled software and hardware problems. If a customer's hard drive failed. We would send them a new one and step them through installing the new HDD.
as the computers became more technical, we were asked to do less troubleshooting.