Stream Global Services
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Avis des employés pour Customer Service Representative chez Stream Global Services

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this job was OK pay benefits not so good.. couldnt really get to know anyone always on phone.. customers a bit snarky. if you have patience good place to work.
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As for me, I'm usually ready for work 20 minutes before my shift. I'll read all my work-related emails, then when it's time to start my shift, I put the head-set on and start receiving calls. It's not all talking and we get regular breaks or so. Sometimes, you have to handle calls one after another but normally, while you wait for calls to come through, you can talk to your work buddies too. The most enjoyable part is to relate to people and help them out of their problems.
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Answered telephone Helped customer's with computer problems over the phone Helped customer's with Internet issues over the phone
Points positifs
talked with a lot of different people all over the world
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Nothing amazing but certainly not the worst job out there. You are able to advance if you work for it and the dependable hours and pay is good.
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Co-workers were great. Contract was terrible. Too much stress.
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Alright placce to work, but hard managers and very little understanding for life issues.
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it is a very stressful job, trying to do the right thing for the customer as a lot of the issues were unrelated to what my job was.
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A typical day at work is taking numerous inbound calls from customers using a headset and sitting at a desk for 7 or more hours out of the day staring at a computer screen while typing customer issue and resolution notes. The two coffee breaks and the hour lunch is a great way to take a deep breath and a break away from the phones and take time to yourself. What I learn in a day is how to deflect any customers and how to give customers the pickle. There is always a solution. I learn new product information that assists me in getting my job done in a positive way. Management is always there for me for any questions I might have pertaining to getting the job done. Co-workers are like family and I tend to get along with everyone and like people to know who I am. I find it extremely sad when a co-worker leaves. The hardest part of the job is that you cannot always please everyone. Also the long hours if there is mandatory overtime in effect can be hard. The most enjoyable part of my job is the customers. After all, customers come first and a lot of times customers can put a smile on your face and really make your day.
Points positifs
gained skills that I can use anywhere
Points négatifs
Low salary and mandatory overtime
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Most days at stream were straight forward but you learn how to handle customers properly form the hard days that come aswel all the employees are very friendly and outgoing. But the hardest and most enjoyable part of the job was hearing thank you after helping the customer with the problem.
Points positifs
Great enviroment, flexible hours.
Points négatifs
You're on a headset all day not talking to the customers face to face.
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This company has a negative reputation regarding their work environment. One of the common complaints is that, your day starts off with consistent equipment failures, and unsanitary surrounding. As well, majority of the supervisors are extremely over worked, and required to micromanage the employees with negative feedback, as opposed to positive reinforcement. However, this company has become aware of the working environment that has been described in a negative fashion by majority of the employees, and is actively trying to change the environment. One of the positive steps that the company has taken is to meet with the employees and to discuss their regrets in the way they have treated the staff. Additionally, they are providing information on how they are going to change the mindset of the staff. I believe that the company is genuine in their position for change and will follow through with their projected outcomes.
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very fun place to work as thing have events for the staff to take part in and it is like a big family
Points positifs
there can be over time offered
Points négatifs
there can be manditory over time
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I did not enjoy working there, they where not willing to work with my disability and as such I left on permanent medical leave.
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Long hours, low pay, extended sitting leading to injury, high stress, unclean work environment, no chance for promotion or advancement, extremely high turnover.
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Have to be outgoing with great communication skills. You get to control your income.
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as an agent at rogers, I was responsible for: Provide continuous technical support via telephone and other electronic mediums for a limited product category. Employ a high level of interpersonal and communication skills to move beyond customer's frustrations and solve customer's problem. Identify the level of technical knowledge of the customer and adjust technical communications to solve customer's problem. . Achieve and maintain average handle time, resolution and customer satisfaction. Extend contact to promote and sell products or services
Points positifs
bonuses
Points négatifs
extra hours
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High turn over, low pay. I won't speak more about this company.
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customer service on dell computers directing customers to the tech suport or to let them know that there dell computer is coming in 48 hours and will some one be there ...
Points positifs
they care alot about customer service
Points négatifs
sitting at a desk to long to sit for 8 hours a day
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Was very stressful as you didn't know what each customer is going to be like when they call in.
Points positifs
the money
Points négatifs
stressful environment
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Stream had HP/Compaq as a customer. We answered customer inbound calls that were computer related. We handled software and hardware problems. If a customer's hard drive failed. We would send them a new one and step them through installing the new HDD.
Points positifs
helping customers.
Points négatifs
as the computers became more technical, we were asked to do less troubleshooting.
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great place to work with a good atmosphere if not bilinhual then wages not to great but people and managers are great to get along with
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They team is very good and the management is absolutely amazing. It seems hard to advance within certain parts of the company and this can be very frustrating.
Points positifs
great managment
Points négatifs
little job advancment
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  1. Customer Service Representative