Stream Global Services
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Avis des employés pour Customer Service Representative chez Stream Global Services

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this job was OK pay benefits not so good.. couldnt really get to know anyone always on phone.. customers a bit snarky. if you have patience good place to work.
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Miss few ppl but thats bout it Terrible work environment, long hrs-that place sucks your soul Finally getting out of that heck hole!!!
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Stream company was third party company for rogers. It was fun working. Used to have lot fun activities and Official Parties. Working atmosphere was really good and manager used to arrange party every month for their respective teams
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Literally the worst place I have ever worked at. They make you feel like you have a chance to succeed and move up in the work place, then never back that up no matter the effort that is put in. Essentially, if you're a friend of someone high up, then you've got a chance. They also treat their employees like garbage, their focus is never on the customer (which is the worst), and there is nothing you can do without getting written up. And I never got written up yet I knew it was the worst. It seems tempting, but avoid at all costs
Points positifs
Easy money
Points négatifs
Makes you regret life
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A day consisted of taking computer/printer related phone calls. Customers were usually irate and had the propensity to be rude/racist. Management did little to discourage these kinds of calls and you were expected to "own the call" and deal with the verbal abuse on your own. There were some good things about working here and those include having a functioning and supportive environment amongst coworkers, and on occasion the management would have "fun days" where employees could win prizes and such.
Points positifs
Fun coworker atmosphere
Points négatifs
Unreliable managment
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I can not say I hate my jobs as I learned many new skills I took the job as a dare Here I am 15 years later. Now looking for a change or a challenge of some sort
Points positifs
great colleagues
Points négatifs
shift bids
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Stream as a company was good to me. Management was good. Hardest part helping customers that were unwilling to accept help Most enjoyable was helping customers get immediate results from search engine optimization. Some of my co-workers were toxic individuals that created an unhealthy work environment
Points positifs
Personal/Family days
Points négatifs
no cons
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They pay on time, and promptly...I've worked a couple of contracts at Stream and while I met some great people, it overall felt like you were expendable. They get so many applicants and people fresh to the job market that the turnover is incredibly high. Contracts focused on making your metrics (basically a bunch of stats like call time, hold time, etc etc) instead of helping people. Though admittedly the great agents could find the right balance, it led to lots of problem and call punting. The management also uses the metrics to place you on your shifts...until they notice you're actually good at your job and try to force you on to a shift with a bunch of other people who are happy to do as little work as possible. While there are good managers, the majority know little about the product you're supporting as they're constantly moving from contract to contract. They sometimes have incentives for completing your job well and meeting your metrics, though the payout is months after, if you're lucky. I actually got my last bonus 3 months after I'd quit my position.
Points négatifs
NO regard for employees.
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There are many types of data bases to be learned throughout the workplace. I found it impossible to work with the antics of the unprofessional and immature management on the floor.
Points positifs
Working in Team Environment.
Points négatifs
Management is immature and unprofessional.
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I enjoyed my time at Stream, Great attitudes. I learned all about modems and how to problem solve in a timely manner. Co workers were all great. They had a great cafeteria that made great hot food. Typical day was dealing with customers malfunctioning modems. It felt satisfying getting people back online in many times minutes specifically when they were places of employment.
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Have Americans yell at you over the phone over 1$ plus tax & can say very rude things to you. All the company cares that your calls fix the problem & are completed in an unreasonable amount of time.
Points positifs
Paid Training
Points négatifs
No sense of care from company
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I would definitely recommend Stream/Convergys to anyone that needs employment and is able/willing to sit in front of a computer, and answer incoming calls. They have all kinds of different contracts you can be a part of, and each one has it's own teams with a team manager that is there to help with anything, including somewhat personal matters. The staff cares a lot about their employees, though like ANYWHERE there are always a couple bad apples, so to say. You may not have your cellphone on the floor with u as it is grounds for immediate dismissal, along with call avoidance(hanging up/long calls on purpose). I am not really allowed to say any more, though it was one of the best places I had worked at, and hope to return again if the opportunity arises.
Points positifs
Thouroughly caring and understanding staff
Points négatifs
Stressfull most of the time, there are goals to meet, and cranky customers to deal with
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It was pretty good actually, the managers and coworkers were friendly, the hours were fair and they you got help if you needed it but at the same time call centers are not for everyone and that people should be wary about that.
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What I learned at Stream was alot , from the different contracts that we worked on. I have learned alot of communication skills, computer skills, team building efforts
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Agents willing to lend a helping hand. Manager interaction is pretty good and helpful. Will work with you to come up with ways to improve yourself.
Points positifs
Cafeteria On Site
Points négatifs
Evening Hours
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a typical day at work would be arriving on time or early if possible , answering the phone and helping customers with any issues. I learned a lot , dealing with irate customers in a Successful manor , using more then one program on the computer at the same time, Management is great they always do their best to help you in any way they can , they will work with you to the best of their ability. Co-Workers are amazing they are very friendly and will help you with anything they can. the hardest part of the job would be dealing with irate customers screaming at you however you just have to remain clam and continue to do the best you can for them. the most enjoyable part of the job is helping other people with their issues.
Points positifs
helping customers and meeting new people
Points négatifs
none
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I learned lots working here about products I knew barely a thing about before working there. Staff were helpful and friendly Cafteria was good with flexible hours
Points positifs
good cafeteria
Points négatifs
long shifts
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Worked as a tier 2 technical agent to help agents and customers resolve technical issues. Learned how to be flexible and caring. Co-workers for the most part were an awesome group to work with. The hardest part was all the office politics. The best part was resolving issues people could not resolve themselves.
Points positifs
Medical
Points négatifs
No flexability in work hrs.
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Working with customers in regrades to all types of home services and wireless services The job did not benefite people with families
Points positifs
learning new things
Points négatifs
not enough hours
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I enjoyed working for Stream. They helped me alot when I became ill. But they has no tolerance for people that are ill or grieving
Points positifs
People are fabulous
Points négatifs
Not enough hours for part time
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Overall ok place to work, stressful at times but gives me the tools I need to work with customers, Find out what they need and equip them with the right product.
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  1. Customer Service Representative