Avis des employés pour Customer Service Representative chez Stream Global Services - Glace Bay, NS
Intitulé du poste
Customer Service Representative20 avis
Glace Bay, NS20 avis
20 avis correspondant à votre rechercheVoir les 1 383 avis
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A typical day at work would start off with getting my computer set up. I was there to answer the customers requests, including activating services and up selling / offering sales. The job also required patience and being able to show empathy towards irritate customers. For the most part the supervisors were very helpful and willing to take the time to help sort out any issues that needed to be resolved.
If you hit enough sales you got extra earnings.
Some of the supervisors could have been more involved in our daily job.
It was a very supported and stress reduced work environment to work in. A great leadership structure in place to help all of their employees. That make your feel like you are wanted.
Upper level support
Caring too much for their employees.
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I would definitely recommend Stream/Convergys to anyone that needs employment and is able/willing to sit in front of a computer, and answer incoming calls. They have all kinds of different contracts you can be a part of, and each one has it's own teams with a team manager that is there to help with anything, including somewhat personal matters. The staff cares a lot about their employees, though like ANYWHERE there are always a couple bad apples, so to say. You may not have your cellphone on the floor with u as it is grounds for immediate dismissal, along with call avoidance(hanging up/long calls on purpose). I am not really allowed to say any more, though it was one of the best places I had worked at, and hope to return again if the opportunity arises.
Thouroughly caring and understanding staff
Stressfull most of the time, there are goals to meet, and cranky customers to deal with
a typical day at work would be arriving on time or early if possible , answering the phone and helping customers with any issues. I learned a lot , dealing with irate customers in a Successful manor , using more then one program on the computer at the same time, Management is great they always do their best to help you in any way they can , they will work with you to the best of their ability. Co-Workers are amazing they are very friendly and will help you with anything they can. the hardest part of the job would be dealing with irate customers screaming at you however you just have to remain clam and continue to do the best you can for them. the most enjoyable part of the job is helping other people with their issues.
helping customers and meeting new people
Worked as a tier 2 technical agent to help agents and customers resolve technical issues. Learned how to be flexible and caring. Co-workers for the most part were an awesome group to work with. The hardest part was all the office politics. The best part was resolving issues people could not resolve themselves.
No flexability in work hrs.
As for me, I'm usually ready for work 20 minutes before my shift. I'll read all my work-related emails, then when it's time to start my shift, I put the head-set on and start receiving calls. It's not all talking and we get regular breaks or so. Sometimes, you have to handle calls one after another but normally, while you wait for calls to come through, you can talk to your work buddies too. The most enjoyable part is to relate to people and help them out of their problems.
This company has a negative reputation regarding their work environment. One of the common complaints is that, your day starts off with consistent equipment failures, and unsanitary surrounding. As well, majority of the supervisors are extremely over worked, and required to micromanage the employees with negative feedback, as opposed to positive reinforcement. However, this company has become aware of the working environment that has been described in a negative fashion by majority of the employees, and is actively trying to change the environment. One of the positive steps that the company has taken is to meet with the employees and to discuss their regrets in the way they have treated the staff. Additionally, they are providing information on how they are going to change the mindset of the staff. I believe that the company is genuine in their position for change and will follow through with their projected outcomes.
I was responsible for resolving issues of customers via telephone. People would call in with a problem & it was my job to identify the problem & find a solution to retain the customer's business. I learned a lot about patience & interpersonal communication which has benefited me in all aspects of my life. The hardest part of the job was when you couldn't come to a positive conclusion & the customer was lost. The most enjoyable part was the feeling of accomplishment when you know you went over & above for a customer.
learned a lot
no room for advancement
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