Stream Global Services
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Avis des employés pour Customer Service Representative chez Stream Global Services

Intitulé du poste
Customer Service Representative88 avis
Lieu
Canada88 avis
88 avis correspondant à votre recherche
Voir les 1 380 avis
3,0
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this job was OK pay benefits not so good.. couldnt really get to know anyone always on phone.. customers a bit snarky. if you have patience good place to work.
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2,0
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We used to call Stream the Evil Empire. They lack compassion. If you don't have a family member die while you're working for them, it would probably be good for you. Otherwise, be prepared to work through your grief or provide a death certificate.
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4,0
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A typical day at work would start off with getting my computer set up. I was there to answer the customers requests, including activating services and up selling / offering sales. The job also required patience and being able to show empathy towards irritate customers. For the most part the supervisors were very helpful and willing to take the time to help sort out any issues that needed to be resolved.
Points positifs
If you hit enough sales you got extra earnings.
Points négatifs
Some of the supervisors could have been more involved in our daily job.
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1,0
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and would never work for them again they changed your hours all over the place and it was very hard to handle a work and life balance. management was unable to do their jobs appropriately
Points positifs
none
Points négatifs
hours
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3,0
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Work schedule is not ideal for employees, as a single parent at the time, I had to constantly adjust my life out of work such as making sure I had child care in place to be able to work my shift.
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3,0
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Stream global services was a great customer service workplace. Competitive employment opportunities and multiple different areas to work. Stream offers multiple training programs to advance employees into other areas of the company.
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1,0
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The job was alright, the people I worked with were great. However, the company owed me over 800.00 in commission from sales and decided to pull the plug on my employment.
Points positifs
Cafeteria
Points négatifs
Management, Advancements, Treated poorly.
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5,0
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Always enjoyed working here. The management as well as the staff makes it a very good experience even though it can be a stressful job. I was very happy to work there while I was pregnant with my daughter and after my maternity leave.
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5,0
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It was a very supported and stress reduced work environment to work in. A great leadership structure in place to help all of their employees. That make your feel like you are wanted.
Points positifs
Upper level support
Points négatifs
Caring too much for their employees.
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4,0
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Too long ago to remember but I don't remember getting much enjoyment out of working here. Long hours, not flexible at all. They did provide free lunches from time to time though.
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3,0
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This was a great company in the beginning. After the the first 4 years the company had no focus
I do not suggest anyone work here. Many people have disliked it.
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1,0
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It was ok. It was seasonal for Christmas. Lots of work to do with little pay. No benefits. Management hired family members so other employees would get the bad schedules.
Points positifs
Customers
Points négatifs
Management
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4,0
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I enjoyed my time at Stream Global I worked as an inbound CSR and enjoyed helping customers. The management team was positive and made work fun. Unfortunately the pay was very good and I had to move on to make more money.
Points positifs
Atmosphere management
Points négatifs
PAY
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3,0
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Depending on the contract, Convergys can be an incredible job oppurtunity. This job requires patience and the ability to diffuse customer frustration.
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3,0
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Stream was a decent place to work. I Met a lot of good people there and enjoyed working with friends. night shift sucks but day shift is busy and some of the expectations are unrealistic if you want quality customer service.
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2,0
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this company is a call-center. you were expected to answer calls and resolve issues very quickly and there was very little support. this job would not be one I would recommend to anyone
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3,0
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Stream i found to be not very flexible with my life a the time. I was pregnant and found it hard to get any time off to book doctors appointments. I found that they were very willing to help you learn things if you didn't understand something. Co-workers were fantastic people and i got along with everyone of them on my team.
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5,0
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there were so many employees, nobody knew your name and it felt like you were never appreciated for your work. and only looked at as someone to do the job. not like you were wanted there.
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4,0
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Enjoyed new challenges everyday. I enjoyed the Team Leads they were very supportive. Always busy and deadlines always met.
Points positifs
Incentives
Points négatifs
Time to payout
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4,0
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Stream has a great atmosphere, generous benefits package and overall productive work environment for all to work in. If talking on the phone is your thing, this is the place for you.
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2,0
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A typical day was busy, answering many calls from customers. It was a great way to meet people as the call center was very large. The hardest part of the job was dealing with unsatisfied customers. The most enjoyable part of the job was when I was able to help customers. Job satisfaction.
Points positifs
Health benefit plan
Points négatifs
changing shifts
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