Stream Global Services
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Avis des employés pour Call Center Representative chez Stream Global Services

Intitulé du poste
Call Center Representative8 avis
Lieu
Canada8 avis
8 avis correspondant à votre recherche
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4,0
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I enjoyed working as a Red Box Customer Service Agent while with Stream Global Services. Pay was great, staff of friendly and the job was simple and rewarding.
Points positifs
Incentives, Advancment, Understanding Managment
Points négatifs
Unreliable Hours.
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5,0
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Fair management. Great hours. I dont think this company is around anymore however. The pay was fair also gave raises regularly based on seniority and performance.
Points positifs
fun
Points négatifs
sitting for long periods
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5,0
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They train you very well, once your on the job it takes a little to get used to but a very supportive team players.
Logging the calls accurately and swiftly takes some getting used to but really easy once you get the pattern down.
Points positifs
Always learning
Points négatifs
Sitting all day
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1,0
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everyday was pretty much the same.. learned a lot about computers.. as well as billing and ordering equipment through the company.. management were only doing there jobs but expected a lot from there workers and made it very stressful at times. all of my coworkers were great always got along with everyone. hardest part was they were not very family oriented.. such as I had to cancel a lot of appointments because couldn't get the time off. they had great benefits almost full coverage...
Points positifs
great benefits and great people to work with
Points négatifs
long hours
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4,0
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I would come in log into my computer and my phone get my book out with all my information in it for red box the started taking calls and make sure the customer is satisfied

I enjoyed my manager he was very hands on and helpful


The hardest part of my job was dealing with very upset customers


I enjoyed talking to customers from all over North America and some of the had such strong accents
Points positifs
there were computers we could use in the lunch room
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4,0
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you start your day by logging onto your computer, check your hours to see when scheduled breaks and lunch are. Open the programs that are used to call, take calls until first break, break last 15 minutes. go back on phones until lunch, log off computer at lunch, go to cafeteria for food, after finished food log back onto computer. start taking calls again, take second break. return to calls after break. log off when scheduled time is finished, and restart computer.

one of the thing that is nice is the fact that you are surrounded by your co-workers so when you and they are not on call you can chat.


sometime when working we would team meeting to go over new information and to see how the team was doing, each manager has a set team of employees that they are responsible for.


you also have periodical review on calls to make sure of customer and company satisfaction.
Points positifs
Party's with free food. Benefits. Helping people
Points négatifs
Hour changes based on sales. very upset customes.
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4,0
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Answer calls and trouble shoot customer issues
patiently gather customer info before trying to troubleshoot problems.

there is 1 manager to every 10 or 15 people , I have over 1000 co-workers.

The hardest part of the job is staying focused and driven to excel.

the most enjoyable part of the job is the incentives to do well.
Points positifs
good wages, good people
Points négatifs
bad shifts, not enough hours
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3,0
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I found myself falling behind the rest of the class in learning the job and the terminology. The company which we were representing wanted us to learn most of what we would need on "the floor". As a result, I found that the industry had changed drastically from what it was in my last exposure to Telecommunications. It took me three tries to pass the exam which would allow me to advance with the rest of the class to actually take customer calls. Getting to the floor did not make anything any easier for me, and the experience grew to be more and more frustrating all the time. As much as I tried to catch up with the others, I felt all the more weak and helpless as a call agent.

Finally, I had to admit to myself that I was overmatched in this job, and needed a job where I could relate to people in a face-to-face scenario. The people that I worked with were nice, and management really did try to help me learn. But it just was not to be.
Points positifs
nice people, good managers, a nifty cafeteria to eat in.
Points négatifs
not enough supervisors on the floor to help, too many other people in similar situations to me.
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