you start your day by logging onto your computer, check your hours to see when scheduled breaks and lunch are. Open the programs that are used to call, take calls until first break, break last 15 minutes. go back on phones until lunch, log off computer at lunch, go to cafeteria for food, after finished food log back onto computer. start taking calls again, take second break. return to calls after break. log off when scheduled time is finished, and restart computer.
one of the thing that is nice is the fact that you are surrounded by your co-workers so when you and they are not on call you can chat.
sometime when working we would team meeting to go over new information and to see how the team was doing, each manager has a set team of employees that they are responsible for.
you also have periodical review on calls to make sure of customer and company satisfaction.
Party's with free food. Benefits. Helping people
Hour changes based on sales. very upset customes.