Stream Global Services
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Avis des employés pour Stream Global Services - Glace Bay, NS

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Good environment. It was my first professional job. I learned a lot . Both customer service and technical support knowledge. But salary wise bit low. No complain because it was my first job.
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The work load is far too great for people to properly handle, poor, unhelpful management, and no support or negotiating
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this place has very friendly co-workers and managers as well. quiet environment and various shifts for those that need daytime or night time shifts
Points positifs
healthcare
Points négatifs
short breaks
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Worked as a Technical Support representative in Stream Global Service Troubleshoot computer related issues such as installing windows, upgrading and troubleshoot software related issue.
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This job was too stress full for me. long hours mandatory over time, and the Boss's were very hard on all of the workers here.
Points négatifs
long hours, difficult to work for this company
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I helped customers with their inquiries. Enjoyed working with my co-workers.
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Friendly place but difficult hours, need to be more flexible with the schedule
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This is good job while you are a student, will gain more communication experience.
Points positifs
Flexible time, more medical benifits, good for immigrant
Points négatifs
More calls, and littel bit pressure
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good place to work as a part/full time career with good employees and good management
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As for me, I'm usually ready for work 20 minutes before my shift. I'll read all my work-related emails, then when it's time to start my shift, I put the head-set on and start receiving calls. It's not all talking and we get regular breaks or so. Sometimes, you have to handle calls one after another but normally, while you wait for calls to come through, you can talk to your work buddies too. The most enjoyable part is to relate to people and help them out of their problems.
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Stream as an over-all company is very well organized, but internal politics on individual contracts make it difficult for the average CSA to get ahead. Changing rules, policies, and procedures keep management an effective and integral part of the organization. That said, there is a lack of communication between management and employee. This hurdle makes the company difficult to work for as changes in the organization and policies are not effectively communicated.
Points positifs
Benefits Are Great
Points négatifs
Inter-Office Communication
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Call center jobs mean dealing with some irate customers, keep this in mind. Call center roles are not for everyone. Management was friendly and helpful, if not a little black and white with policy. Decent environment, other then policy not allowing books / paper on the work floor or any sort of electronic. Customer's could become very angry or hurtful, but management is always willing to help in needed.
Points positifs
Solid hours, room for advancement, desk job
Points négatifs
Little to no flexability, no work / life balance
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This company has a negative reputation regarding their work environment. One of the common complaints is that, your day starts off with consistent equipment failures, and unsanitary surrounding. As well, majority of the supervisors are extremely over worked, and required to micromanage the employees with negative feedback, as opposed to positive reinforcement. However, this company has become aware of the working environment that has been described in a negative fashion by majority of the employees, and is actively trying to change the environment. One of the positive steps that the company has taken is to meet with the employees and to discuss their regrets in the way they have treated the staff. Additionally, they are providing information on how they are going to change the mindset of the staff. I believe that the company is genuine in their position for change and will follow through with their projected outcomes.
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Facilities is a great job,the people are all grateful for the work I do,I`ve learned to proritize and expand my mechanical knowlege in generators and UPS Systems,as well as electricity and plumbing.Working with the Vedors is enjoyable,as a short quip usually brings a smile!
Points positifs
help cafeteria put food away etc. and get free food in return!!
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I was not only learn about computers but also became one of the leads to help other learn about the software/hardware of computers.
Points positifs
advancement
Points négatifs
call center
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Was very stressful as you didn't know what each customer is going to be like when they call in.
Points positifs
the money
Points négatifs
stressful environment
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I liked it there at first. Then realized there is alot of favoritism and everything is politics in this place.
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Provided technical support for various computer software companies. This included software support for both Windows and Mac computers.
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It was a friendly and fun atmospherei have learned a lot , including customer service experience and proficiency in using all office applications
Points positifs
fun atmosphere
Points négatifs
no cons, i just wanted to move to a bigger city
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A typical day at work was usually a long one, the people who worked around you were always a friendly fun bunch. But being on the phones with customers could become difficult and stressful.
Points positifs
the people
Points négatifs
long hours
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I was responsible for resolving issues of customers via telephone. People would call in with a problem & it was my job to identify the problem & find a solution to retain the customer's business. I learned a lot about patience & interpersonal communication which has benefited me in all aspects of my life. The hardest part of the job was when you couldn't come to a positive conclusion & the customer was lost. The most enjoyable part was the feeling of accomplishment when you know you went over & above for a customer.
Points positifs
learned a lot
Points négatifs
no room for advancement
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