Avis des employés pour Stream Global Services - Glace Bay, NS
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Glace Bay, NS42 avis
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As for me, I'm usually ready for work 20 minutes before my shift. I'll read all my work-related emails, then when it's time to start my shift, I put the head-set on and start receiving calls. It's not all talking and we get regular breaks or so. Sometimes, you have to handle calls one after another but normally, while you wait for calls to come through, you can talk to your work buddies too. The most enjoyable part is to relate to people and help them out of their problems.
Stream as an over-all company is very well organized, but internal politics on individual contracts make it difficult for the average CSA to get ahead. Changing rules, policies, and procedures keep management an effective and integral part of the organization. That said, there is a lack of communication between management and employee. This hurdle makes the company difficult to work for as changes in the organization and policies are not effectively communicated.
Benefits Are Great
Call center jobs mean dealing with some irate customers, keep this in mind. Call center roles are not for everyone. Management was friendly and helpful, if not a little black and white with policy. Decent environment, other then policy not allowing books / paper on the work floor or any sort of electronic. Customer's could become very angry or hurtful, but management is always willing to help in needed.
Solid hours, room for advancement, desk job
Little to no flexability, no work / life balance
This company has a negative reputation regarding their work environment. One of the common complaints is that, your day starts off with consistent equipment failures, and unsanitary surrounding. As well, majority of the supervisors are extremely over worked, and required to micromanage the employees with negative feedback, as opposed to positive reinforcement. However, this company has become aware of the working environment that has been described in a negative fashion by majority of the employees, and is actively trying to change the environment. One of the positive steps that the company has taken is to meet with the employees and to discuss their regrets in the way they have treated the staff. Additionally, they are providing information on how they are going to change the mindset of the staff. I believe that the company is genuine in their position for change and will follow through with their projected outcomes.
Facilities is a great job,the people are all grateful for the work I do,I`ve learned to proritize and expand my mechanical knowlege in generators and UPS Systems,as well as electricity and plumbing.Working with the Vedors is enjoyable,as a short quip usually brings a smile!
help cafeteria put food away etc. and get free food in return!!
It was a friendly and fun atmospherei have learned a lot , including customer service experience and proficiency in using all office applications
no cons, i just wanted to move to a bigger city
A typical day at work was usually a long one, the people who worked around you were always a friendly fun bunch. But being on the phones with customers could become difficult and stressful.
I was responsible for resolving issues of customers via telephone. People would call in with a problem & it was my job to identify the problem & find a solution to retain the customer's business. I learned a lot about patience & interpersonal communication which has benefited me in all aspects of my life. The hardest part of the job was when you couldn't come to a positive conclusion & the customer was lost. The most enjoyable part was the feeling of accomplishment when you know you went over & above for a customer.
learned a lot
no room for advancement