Stream Global Services
Avis des employés pour Stream Global Services - Chilliwack, BC
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Easy fun atmosphere
The job itself was pretty simple, as all the tools and troubleshooting steps were always laid out in front of you. The hardest part of the job was getting yourself motivated to go in and do the same monotonous job every day, regardless of how easy the job is, I prefer to be challenged so that I can grow as an individual.
Fair Employer with structured environment
Stream was an equal opportunity employer who strived to provide a work environment that was fair for everyone with structure and excellent Benefits.
Their paid training program was excellent, and always evolving to ensure that the associates had exactly what they needed to do their jobs.
Their paid training program was excellent, and always evolving to ensure that the associates had exactly what they needed to do their jobs.
good
When working at Stream i represented HP for the USA and took over 25000 call in that time frame fixing printers and computers issues while providing exceptional customer service for a fortune 5 company.
Not good
This was a terrible place to work. Long hours, busy schedule, and we had to schedule bathroom breaks. Management was also terrible, most did not know how to manage at all.
Good place to work
I worked at Stream Global services for few months only. It was a call centre, and we used to assist customers in resolving technical issues with computers.
Points positifs
Good workplace
Points négatifs
odd shifts to work
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Customer Service
My typical day was assisting customers with trouble shooting concerns with computers and other devices and getting feedback from my customers. I learned some valuable communication skills.
Points positifs
Great work hours
Decent place to work
This was a decent place to work, you just need to know how to talk to people and you will do fine. The better you do at this job the better shift you will get.
Points positifs
better work, better shift
Points négatifs
long hours if you are good at your job
good experience
I had worked there for 4 years, it was a great learning experience, co workers were helpful if i had any questions, and managers were easy to talk to.
n/a
nothing to say about this company other then a typical call centre with high turn over rate. I would say do not work here, but they are out of business already.
Customer Service Representative.
Depending on the contract, Convergys can be an incredible job oppurtunity. This job requires patience and the ability to diffuse customer frustration.
fun place to work
Fair management. Great hours. I dont think this company is around anymore however. The pay was fair also gave raises regularly based on seniority and performance.
Points positifs
fun
Points négatifs
sitting for long periods
way to many workers
there were so many employees, nobody knew your name and it felt like you were never appreciated for your work. and only looked at as someone to do the job. not like you were wanted there.
Great place to meet new people
They train you very well, once your on the job it takes a little to get used to but a very supportive team players.
Logging the calls accurately and swiftly takes some getting used to but really easy once you get the pattern down.
Logging the calls accurately and swiftly takes some getting used to but really easy once you get the pattern down.
Points positifs
Always learning
Points négatifs
Sitting all day
Fast paced workplace
Enjoyed new challenges everyday. I enjoyed the Team Leads they were very supportive. Always busy and deadlines always met.
Points positifs
Incentives
Points négatifs
Time to payout
Enjoyable
Stream has a great atmosphere, generous benefits package and overall productive work environment for all to work in. If talking on the phone is your thing, this is the place for you.
Stream had a good work environment with good opportunities.
Stream was a great job for those who enjoy the office environment.Because of stream I can now diagnose and repair most issues with computers.
Points positifs
Educational .
Points négatifs
High turn-over rate of employees.
Secure Employment with Education Perks
At this call centre employees are required to meet a predetermined number of metrics and are then measured against other employees. Top Performing employees are recognized and rewarded. After 1 year of service employees are eligible to apply to StreamU,, the companies internal education system where employees can obtain IT Certification, SixSigma, management and communications training. A great option considering the potential cost of these programs if one were to obtain them on their own. The hardest part of the job was the repetitive nature of customer calls. My technical abilities were advanced greatly during my time with this company.
Points positifs
StreamU, benefits package
Points négatifs
Boring and repetitive if you were taking calls all day
Tech support
A day consisted of taking computer/printer related phone calls. Customers were usually irate and had the propensity to be rude/racist. Management did little to discourage these kinds of calls and you were expected to "own the call" and deal with the verbal abuse on your own. There were some good things about working here and those include having a functioning and supportive environment amongst coworkers, and on occasion the management would have "fun days" where employees could win prizes and such.
Points positifs
Fun coworker atmosphere
Points négatifs
Unreliable managment
The people are great! They try hard to help everybody suceed
It is a call center, which as a position can be a challenge.
Customers want one thing and the contract wants another and between you and you team leaders you are constantly trying to please everybody.
If you like a challenge and a great super friendly people to work with this is the place for you. They have good benefits and are a very stable work place.
Customers want one thing and the contract wants another and between you and you team leaders you are constantly trying to please everybody.
If you like a challenge and a great super friendly people to work with this is the place for you. They have good benefits and are a very stable work place.
Points positifs
company BBQ/party days, lots of swag from various contracts, lots of co mpany participation days (like dressing up and such)
Points négatifs
To compete on a global market the wage can be less/equal to median wage for that posting, however benefits help offset
Microsoft great! Stream was a hard place to work
Stream as a company was good to me.
Management was good.
Hardest part helping customers that were unwilling to accept help
Most enjoyable was helping customers get immediate results from search engine optimization.
Some of my co-workers were toxic individuals that created an unhealthy work environment
Management was good.
Hardest part helping customers that were unwilling to accept help
Most enjoyable was helping customers get immediate results from search engine optimization.
Some of my co-workers were toxic individuals that created an unhealthy work environment
Points positifs
Personal/Family days
Points négatifs
no cons
Soul crushing if on the wrong contract, with a revolving door of applicants.
They pay on time, and promptly...I've worked a couple of contracts at Stream and while I met some great people, it overall felt like you were expendable. They get so many applicants and people fresh to the job market that the turnover is incredibly high.
Contracts focused on making your metrics (basically a bunch of stats like call time, hold time, etc etc) instead of helping people. Though admittedly the great agents could find the right balance, it led to lots of problem and call punting.
The management also uses the metrics to place you on your shifts...until they notice you're actually good at your job and try to force you on to a shift with a bunch of other people who are happy to do as little work as possible.
While there are good managers, the majority know little about the product you're supporting as they're constantly moving from contract to contract.
They sometimes have incentives for completing your job well and meeting your metrics, though the payout is months after, if you're lucky. I actually got my last bonus 3 months after I'd quit my position.
Contracts focused on making your metrics (basically a bunch of stats like call time, hold time, etc etc) instead of helping people. Though admittedly the great agents could find the right balance, it led to lots of problem and call punting.
The management also uses the metrics to place you on your shifts...until they notice you're actually good at your job and try to force you on to a shift with a bunch of other people who are happy to do as little work as possible.
While there are good managers, the majority know little about the product you're supporting as they're constantly moving from contract to contract.
They sometimes have incentives for completing your job well and meeting your metrics, though the payout is months after, if you're lucky. I actually got my last bonus 3 months after I'd quit my position.
Points négatifs
NO regard for employees.
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