Stream Global Services
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Avis d'employé sur Stream Global Services

Tech support agent

3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
18 mai 2012
Unless things have changed since I left, one definite plus is that Stream specializes in tech support which focuses on calls coming in, not on making cold calls. Never did I have to take a list of random phone numbers and starting calling people to try to sell them something (I don't think I would have stayed long if I did).As a tech support agent, you spend your day answering calls and helping people with their computer issues. Customer service skills are essential for you to be a success - you are taught the technical skills needed for each contract. Your customer service skills will dictate how well you can soothe an irate customer, how well you can listen to what a customer is saying and extract the information you need to quickly resolve their issue, and how happy the customer will be with their interaction with you (regardless of whether you were able to fix their issue or not). Even if you are a highly technical person, working in a tech support call centre will not be the job for you if you do not have any customer service skills. If your customer service skills are great and your tech level is low, there is probably still a contract that you can be trained for - different contracts require different levels of technical ability. In time, the issues you deal with on the phone become largely routine, making the job much easier, but also quite repetitive.One drawback is that you will likely feel like "just a number", but you will find this in any large company. The sheer volume of employees makes that necessary (at one point there were around 1400 employees in our location - plus...
Notes par catégorie
3,0Équilibre vie professionnelle / personnelle
3,0Salaire / avantages sociaux
4,0Sécurité de l'emploi / évolution de carrière
3,0Direction
3,0Culture d'entreprise
Points positifs
if one contract closes, agents are often retrained for a new contract
Points négatifs
headset cord felt like a leash
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We used to call Stream the Evil Empire. They lack compassion. If you don't have a family member die while you're working for them, it would probably be good for you. Otherwise, be prepared to work through your grief or provide a death certificate.
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