Avis d'employé sur Stream Global Services
A good company, just in an industry too advanced for me
I found myself falling behind the rest of the class in learning the job and the terminology. The company which we were representing wanted us to learn most of what we would need on "the floor". As a result, I found that the industry had changed drastically from what it was in my last exposure to Telecommunications. It took me three tries to pass the exam which would allow me to advance with the rest of the class to actually take customer calls. Getting to the floor did not make anything any easier for me, and the experience grew to be more and more frustrating all the time. As much as I tried to catch up with the others, I felt all the more weak and helpless as a call agent.Finally, I had to admit to myself that I was overmatched in this job, and needed a job where I could relate to people in a face-to-face scenario. The people that I worked with were nice, and management really did try to help me learn. But it just was not to be.
Notes par catégorie
Équilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
nice people, good managers, a nifty cafeteria to eat in.
not enough supervisors on the floor to help, too many other people in similar situations to me.
They train you very well, once your on the job it takes a little to get used to but a very supportive team players. Logging the calls accurately and swiftly takes some getting used to but really easy once you get the pattern down.
Sitting all day
There is not enough words to describe how much I hates working at that terrible place. It was soul crushing. You are forced to stay on the phone constantly while you get called every name possible. You’re a dollar above the poverty line . So then it makes it hard to afford to go do anything else to leave to better yourself if it hadn’t been for my parents helping me, I wouldn’t have had the money to move.
The benefits were not bad.
Every single day I was there.