At first glance this seems like an easy job, and it does have its benefits. Paid breaks, free meal and gelato, all the coffee you can drink, lots of hours. Scooping gelato and making coffee drinks is simple and the tips are a nice addition to wage. And the owner seems sweet as can be when you first meet her.
The trouble begins when you have to deal with the owner or her husband. Need something fixed? call her husband and don't expect anything more than duct tape as a solution.
Feeling sick? sick enough to go to the hospital or get a doctors note? The owner will tell you to get the shift covered or show up, she'd rather have a server with a fever than have an employee out sick. Call in sick to your shift? expect an email telling you how awful an employee you are or if you're lucky she'll scream at you over the phone.
Make a simple mistake? If it gets back to her you'll get a phone call at work and she'll scream at you over the phone.
Want to have a life outside of work in the summer? She expects everyone to put her business first even when she treats them like garbage.
Expect snide, condescending and passive agressive emails.
Expect the shedule to be remade multiple times a week as people quit.
When people give their two weeks she'll remove them entirely from the schedul, making the remaining staff short-staffed.
Watch out for the staff than turn to her with any shred of gossip they can manufacture to make others look bad.