Bureau en gros
STAPLES Canada
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Avis des employés pour Customer Service Representative chez Bureau en gros

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The store gives only 1 or 2 days a week. They hire a lot of students and give everyone only 5 - 10 h a week. The schedule have to be flexible, no stable work days. This is the hardest - not stable hours and not much. Hard to find another job for other days you never know what day you will be in Staples. Otherwise, management is good
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Working at Staples will feel like a chore once you get past training.TRAINING: Training itself, is a lot to take in but the trainer does try to add some fun to it. It is nerve racking the first time you deal with customers and are not 100% sure how to run the systems, but they do have individuals there to help you.After the first part of training is done, you are on the floor taking calls which is pretty straight forward but can get very repetitive.After a few weeks, you go back to training for Print and Marketing (Staples Copy & Print) which is more complicated. You are only able to see very basic information about customers orders. Anything more complex, you will need to reach out to CSHD (Customer Service Help Desk)Once training is done you are somewhat on your own (at least it will feel that way at the start) but the managers and supervisors are there at the start (If they tell you something once remember it, they will get annoyed if you repeat inquiries more than twice)SHIFTS: Beware of shifts sometimes (Hours are 7:30am - 8pm) if you get multiple consecutive shifts, email your manager with the inquiryPAY: Pay is not the greatest (after taxes approx $13.50 - $14.00 an hour) sometimes it does not seem worth it for the volume of calls you may take in a day. Calls at times seem like they do not stop (You WILL feel like you are alone on phones even though management says you are not)WORK/LIFE BALANCE: Is average at best, especially if you have an early shift. Beware, if you have a shift from 11:30am - 8pm, the work life balance combo goes out the window, and all - plus...
Points positifs
Cafeteria, VTO (when offered), Internet Access, Some Helpful Individuals
Points négatifs
Very Little Work/Life Balance, Numbers Driven Company, Little Advancement Opportunities, Buggy and Disorganized Systems
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Good company with lots of benefits and I like the environment and staff. They treat everyone as family. Everyone is fair and the salary given are also fair.
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it was good overall. minimum pay rate. staff was good and coordinated. salary on time...... not much support provided though... learning and fast paced environment.
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i would recommend the job to friends and colleagues who are interested in that kind of job description. it has a relaxing atmosphere but at the same time very fast paced
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The work was not very intense, so much so that a lot of the time you werent really doing anything, especially near the end of the shifts, staff was very friendly however
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Overall it was a good place to work. Unfortunately there was not a lot of job oppurtunities in the particular department that I was in so there was not a lot of job flexibility
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coworkers are very helpful to work as a team. flexibility of hours and good Management. one can explore their skills and vast oppurtunity to grow within the company
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employers gossip constantly, and the manager's are a joke. very competitive sales, but those sales you get do not benefit you in anyway, because you do not get paid commission.
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I worked at Staples many years ago, for approximately 2 years. Overall it was good. If you work hard and meet target, there are some decent pay bonuses. They do regional contests regularly. It's a great job if you like people, and know your product. My only complaint is that our store went through 2 store managers in a little over a year. This created some instability as systems and procedures were regularly being changed.
Points positifs
A great family atmosphere, the staples staff pull together to make it work as a team
Points négatifs
Management was a bit confused and was going through a lot of turn over.
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Staples has requirements of each employee, however each store is managed as per the Store Managers personal preferences.Interpretations of policies and procedures is fluid to the point of being ridiculous.
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Management is biased and will pick favourites - very obvious who is better because they get scheduled lots. No advancement but you can ask to be cross-trained. Only busy during back to school season but that’s it. If you like a growing environment, would not recommend this company.
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Stimulating team cooperation between all departments (service, tech, aisles, and copy). On occasion required to assist in other departments, resulting in the acquiring of various skills/knowledge from each. Management consideration for balance of school and work load is very understanding and accommodating. Constant customer exposure can be draining but for the most part rewarding encountering and connecting with new individuals. Goals are set before a day of work begins, which also attributes to the rewarding factor.
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Company is geared towards milking customers for all that they've got. High turnover rate amongst overworked and underpaid employees. Not given the hours I was promised. No shifts for two weeks and am on the verge of quitting.
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Management was great, lots of room for advancement. Good benefits and fair pay with regular increases based on time and merit. Would work there again!!
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It’s a place to work and learn, however people will keep coming and going if the wage is not reviewed upwards as it’s not enough to cover cost of living.
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When I first started working at Staples I enjoyed the first month or two, but after a while I was over worked, underpaid, and taken advance of in different departments and by managers. Don’t get me wrong, some managers were okay (2 of 6) but the rest treated the job as if it was a high school social job. Not treating employees with respect or dignity. Frequently talking bad about employees. They are not sympathetic towards employees who were having either a hard time at work or at home and had to take time off work. Very hard to take days off work, and when you requested they were usually taking weeks if not months to either approve you or tell you at the last second you cannot. I do NOT recommend working here! I left Staples because of the inappropriate actions of the managers, specifically two. They caused me to leave the work feeling useless and upset. If you wish to work here I wish you luck.
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I learned a lot of basic sales, I made friends. Typical day would include going over numbers pushing sales, staying busy. Management did their best but the hiring was questionable and hours were sometimes sparce
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I loved working at Staples. The on going training added to my skills. I was given my own work station and was able to personalize it. I was able to sharpen up my communication skills with the clients. I was given respect from Staples.
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Push us to get more business but we only get the minimum paid. Have a lot of tasks request, get email, donation, potential customers, business customer.
Points positifs
full time hours
Points négatifs
lower salary
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Staples sells itself in a positive light until you get out of training. The workplace is disorganized, catty, biased and childish. Management is incapable and out of touch. They should not be in charge of large groups, let alone a call center. They do not understand the business or their employees. Not worth $14.25 an hour.
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  1. Customer Service Representative