False advertising for a terrible work environment
Customer Service Representative (Ancien employé) – 333 RUE CHABANEL – 13 septembre 2019
All male managers pretty much, who play favourites. You will see some of the pretty girls promoted to basically just sit and watch the queue the whole time and yell at people to go online if they are off a call for more than a minute. It seems like the higher up in the department you get, the less work you actually do.
The position itself is pretty straightforward and easy. It's the managers and their incompetence that is the issue. It's like they are reinventing the wheel every time they are trying to introduce new mandates or improve existing policies. Change is very slow or non-existent in this department, mostly because everything has to be run by the head manager (you will know who I am talking about) who is very close-minded to innovation. There is another young manager who is actually really cool, and he has lots of enthusiasm for the job and ideas, but unfortunately nothing seems to get implemented. The managers tend to deflect work- i.e. if there is a legitimate need for a manager call, they will all try to avoid it... so they can sit at the screen watching the queue. It's laughable how they even got into these positions, because they are not really effective at training or managing teams.