Avis des employés pour Customer Service Representative chez Sport Chek
Intitulé du poste
Customer Service Representative30 avis
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typical retail job, punch the clock and make sales (not commissioned) mostly part time hours and working with students. pays minimum wage but management is nice and the discount is good.
nice people, great discount
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Managers definitely pick favourites, and if you tick off one, you get hours cut. 9 hour shifts with only 1 hour lunch break, no 15 min paid breaks. No anti-fatigue mats on concrete floors, makes for a long shift. Can be very cliquey and management is not good with time off requests even if made months in advance.
Usually relaxed environment, staff discount
Booking time off, breaks, management
There was not much of advancement opportunity and my pay rate stayed the same. I believe my 4 years of experience and training abilities are worth more than a new hire. The culture here is amazing and management was very understanding.
Excelled in customer support for selection of appropriate sporting goods to fit their needs and abilities. Provided knowledge based information towards all products and services available in store Effective communication with customers and peers to ensure timely and accurate customer experience Responsible for opening and closing of store and training new associates Managed returns and exchanges to ensure customer satisfaction, resolving grievances Accurate cash management, performed independently Fostered lasting customer relationships
Absolutely horrid place to work at. Do not even apply to this place, especially the Robson St, BC location. Management is awful and childish. They are very apathetic to HR problems that happen like sexual harassment, but they will write you up just for standing when there’s nothing to do. If I could give this place less than 1 star I would. It’s disappointing because the job itself is not difficult, but management is awful, thus making it not worth it. They love to play favourites and they are not afraid to show it. They treat everyone like children. Minimal pay makes the discount not even worth it.
Réponse officielle de Sport Chek14 août 2018
Your review has been forwarded internally for appropriate follow up. Sport Chek is committed to providing a respectful and inclusive work environment where our employees can be their best every day. To ensure that any workplace issues are resolved promptly and thoroughly, we provide a number of channels, including an anonymous ethics line where employees can report inappropriate or unethical behaviour without fear of reprisal. More information about our Code of Conduct and reporting process can be found here: https://secure.ethicspoint.com/domain/media/en/gui/39655/index.html
Scheduling through Sport Chek is extremely efficient, and as most workplaces, management is dependant purely on location. Some are winners, some are far from it. The work available for a part-timer is fantastic for a high level athlete or a busy student, and additionally works well as a second job. Unfortunately, those who take on full-time roles in retail storefronts are not compensated much more than the part-time staff, with the exception of a benefits package and a couple more bucks an hour. This is notable as there is a STARK difference in responsibility between these roles.
No track for growth
Overall customer service is key. We want to make sure that every customer comes in and has the perfect experience. We provide them with the knowledge that is needed for them to leave happy. Management is very goal and employee oriented. A great balance.
Hourly pay is less and no commission. Getting along with staff is easy. Fun place to work as long as your doing your duties right. No commission so no targets that's good.
No daily targets and good discount for employees
No commission and less hourly wage.
I enjoy sports check I buy there cloths and get great service and I feel if employed can give back good service to the customer, I also would like more experience in the shoe department
in the Mall
need more cashier training
If you're thinking about applying at sportchek, just don't waist your time with it. I have worked there for almost 2 years & I still am constantly not getting hours because there "isn't any". This has been an ongoing issue for months. There is quite a bit of pettyness among management, overall I have seen fantastic employees get treated not very fairly & they all end up finding a new job because there isn't any balance. Some weeks you can get scheduled not at all & other weeks people are working full time hours with not full time pay/ benefits. I feel like I'm competing against my fellow employees for hours which isn't right. They say we are suppose to be a team but it feels very one sided. Another thing is that quite annoying is when you see employees working harder then the managers. I'm my opinion if you're a manager you should be on the floor helping customers out just as much as everyone else is. Not sitting in the back doing jack all, all day? Not fair. People start to notice too & then that just causes issues of its own. I've learned a few things from working here 1) if someone hires you & they already seem disorganized with whatever it may be, don't take the job. If it starts early in the hiring process the chance of it continuing in indefinite. 2)don't let people take advantage for you, especially in retail. 3)obviously if you have an issue with someone talk about it with them directly, if nothing changes go higher up. I could go on & on, hope this review was helpful.
Fun environment, nice employees
Too many employees not enough hours, (yet they still hire more), poor management