Spectrum Patient Services - Avis

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Toxic depressing work environment
Patient Transfer Attendant (Ancien employé) –  Toronto, ON18 octobre 2019
Unorganized.
Workers are frustrated, depressed and angry.
If you are lucky you may have a good partner.
Poor management.
Decent shift work for life balance.
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5,0
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The management staff try as much as they can to make every staff happy
Client Service Representative (Employé actuel) –  Hamilton, ON3 octobre 2019
The company create some activities that are off the job to make people relax. This include sponsoring some staff to watch sport games. Some activities are also performed in the office which include eating lunch together in the office.
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Stay away
Dispatcher (Ancien employé) –  Hamilton, ON10 septembre 2019
No breaks on 12+ hour shifts. No accountability from management for anything; they’ll play favorites and blame it on lower level employees. No training; they’ll throw you right onto dispatch and get upset if you do anything wrong. No overnight premium for night shifts. No reviews on performance or any coaching; they will just write you up and expect you to figure out what to do to on your own. The hourly pay rate is low for this line of work; do yourself a favor and get a job (literally) anywhere else.
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A typical private transportation company.
Medical Transport Driver (Ancien employé) –  Hamilton, ON23 août 2019
Pros: Independence, Feeling useful to the community, Flexible hours.

Cons: Distant management. Low pay. Long hours. Boring job. High turn over. Experience not valued highly.
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4,0
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I love working with Spectrum patient services.
Medical Transfer Attendant (Employé actuel) –  Etobicoke, ON3 août 2019
Working with spectrum Patient services has exposed me to hands on human service in that I come in contact with people of different works of life and race but the common denominator is their health. How you care for people who are entrusted to you and their confidence knowing that you’re committed to doing your best to ensure their safety is what spectrum patient services has given to me and I’m grateful for the opportunity.
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4,0
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Easy and friendly atmosphere
Patient Transfer Driver & Wheelchair Van Driver (Employé actuel) –  221 bethbridge rd.24 juin 2019
working here is easy going. you must be able to work with a partner.
You will be driving from hospital to hospital or nursing homes.
Its a good place to work if you are looking for experience in the Paramedic field.
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Terrible
Patient Transfer Attendant (Ancien employé) –  Toronto, ON4 juin 2019
They are not a fare and must company. They dont care aboit there employees or patients. Only about money corporate is not good. Dirty environment. Truck are not service or clean. No they dont do proper truck services the company. Fire or force people to quit. They dont work qith the employee. Not fare company and sign on bonus is a lie on the hiring website. They dont treat all employees fare. The only person that is nice and fare is one of the base supervisor in Toronto he is nice.
Points positifs
Nice employees.
Points négatifs
Chep $15, no health and saftey protcals
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4,0
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New management team
MTA (Employé actuel) –  Toronto, ON18 mars 2019
New management is working on improving operations and team. This is a good job if you want to get into the paramedic industry. It is great experience to build your paramedic career.
Points positifs
Management, skill set, experience
Points négatifs
Communication among staff
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don't bother. upper managment is clueless.
Supervisor (Ancien employé) –  Toronto, ON10 mars 2019
They fired the people that used to know how to do the job in Hamilton it was good here a year ago. They just keep bringing in Clueless people to run the company. If you are willing to work 60 hours a week on salary for the little pay they give you apply here. When you figure out your hourly wage you'll be working for less than minimum wage as supervisor.
but you will be promoted you'll have a title. supervisors are frustrated and stressed out. Lots of Supervisors are quitting. Some don't ever get replaced. Or somewhere replace with people that must work for less money. Some people walk off the job in a spectacular way it's that bad. The pros is they will hire anybody they are so desperate for people. If you're warm well maybe cool they'll hire you. Unfortunate for the good people that work here. It used to be good but it's terrible now. We even lost our human resources department they all quit two hr managers in less than a year. what does that tell you. something tells me they dont want to be responsible for what is going on.
Points positifs
They will hire anyone
Points négatifs
Long hours no pay no breaks no one listens to you no one knows what they're doing.
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2,0
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A job, not a career
Attendant (Employé actuel) –  East York, ON6 mars 2019
Amazed this company is still in business.

The managers have no idea how to run a business or deal with employees.

Dispatch has absolutely no clue, unable to make decisions, rude

Trucks are filthy

Lack of supplies

Union just takes your money and does nothing
Points positifs
Schedule, patients
Points négatifs
Lack of breaks, overtime, poor training, dispatch, management
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Absolute worst place to work
Ex employee (Ancien employé) –  Hamilton, ON2 mars 2019
If your looking to work for untrained, absent minded people who don’t have a clue how to run a company, well this is the place for you.
You will be told how to do your job by people who have no clue what they are doing, you’ll get no training at all.
Just do yourself a favour and flip burgers! It’ll be far better then this place!
Zero breaks, pay is horrible, management is even worse.
Shocked the company is still in business. Truly feel for the people who use this service.
Points positifs
Nothing
Points négatifs
Absolutely everything
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4,0
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New management team
MTA (Employé actuel) –  Toronto, ON1 mars 2019
They have a new management team which is slowly but surely improving the day-to-day operations. I like my coworkers and enjoy helping people every day. There could be more work culture and work-related events which is what I'm used to with my previous company.
Points positifs
Management, coworkers
Points négatifs
Lack of work culture
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New Management Team
CSR (Employé actuel) –  Hamilton, ON6 février 2019
There is a new management team in place and i have to say the changes they have made are moving the company in a positive direction.

There is more work to be done but from what I see its all good.

My work is valued and makes a difference in people's lives.

Come check it out !!
Points positifs
Good management. Great people. A chance to make a difference.
Points négatifs
Still some negative people around
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5,0
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Great Place to Work
Manager (Employé actuel) –  Hamilton, ON6 février 2019
Spectrum has been a great place to work since day one. I really enjoyed my co-workers and the management team was very supportive with my development. I would recommend this type of job for someone who is trying to get into emergency services.
Points positifs
Flexible work schedule
Points négatifs
None
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Customer service rep (former employee)
CSR - Customer Service Representative (Ancien employé) –  Hamilton, ON24 janvier 2019
I worked here for just over a month (started Dec 10, 2018) . In your contract they say that you get 4-6 weeks training... nope you get 1 week if that in class then you are thrown out on the floor by yourself. If you make a mistake you get screamed at. If you work 8 hrs you ONLY get 30 min break (smoke breaks are included in that 30 mins). The office manager and staff are so nasty and gossip about everyone. You will get told one thing and then get in trouble for doing it that way. It is so unorganized and unethical there. WORST place I’ve ever worked and I personally would not use the services provided by their company as I know first hand that the crews really don’t give a flying monkeys about their patients they are transferring. They will have a call booked at 1:00 for example and at 1:20 they still aren’t at the hospital and they decide they need to take a half hour break at timmies. If I could give it negative stars I would. Today January 24, 2019 I walked out of the office mid shift and quit. Have fun spectrum your going down hill very quickly
Points positifs
None
Points négatifs
EVERYTHING
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Really Bad Place to Work
Call Centre Agent (Employé actuel) –  Hamilton, ON14 janvier 2019
Employees are regularly crying at their desks due to really cruel management. The managers are mean and bark at the staff all day long. Nobody wants to work here and the workload is overwelming. It is loud and confusing because there are no policies and every manager or supervisor makes up the rules and expects employees to follow them. One manager tells me to do something one way and then the next day another supervisor tells me something completely different. It is not consistent. We are told to tell hospitals that an ambulance is coming when there really is not ambulance scheduled. Management does not like the staff and they take out their anger on us.
Points positifs
None at all
Points négatifs
Really bad management
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Bad management. Great coworkers
Patient porter (Ancien employé) –  Toronto, ON12 janvier 2019
The only good thing about this company is the people you work with. Not the management but your coworkers (patient porter). Please do yourself a favour and work at McDonalds instead of this company. Management will make you feel bad and talk you down if you refuse to take another call because you will go way past your work hours. That’s after a 12 hours shift. And oh, they’ll let you drive the trucks even though there’s an 80% chance it will break down during your shift. Safety is definitely not the number one priority for this company. Trucks that sounds worse than a busy construction site.
Points positifs
Coworkers
Points négatifs
Everything else.
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Nasty Little Company That Does Everything Wrong....And Patients Ultimately Suffer
Dispatcher/Customer Service (Ancien employé) –  Hamilton, ON20 décembre 2018
If there was ever an organization that helped contribute to poor patient outcomes and deeply flawed employee morale then you have Spectrum Patient Services in a nutshell.
In a short period of time with this company I was witness to a complete lack of organizational awareness around patient privacy, credit card privacy, human resource practices, basic management structure, emergency logistics, leadership and business ethics. It only took a few days to realize that this company was dishonest and treated its customers and employees with complete disrespect and contempt. Intimidation and incompetence seem to be the underlying management methods that keep customers in the dark and employees in a constant state of fear.
Front-line employees come to this employer with the best of intentions but are quickly subsumed by the gross incompetence of mid-level and senior management. In a short period of time I saw many front-line employees scarred by their experiences with management and the lack of organizational structure, training and operational policies. How is possible to run a dispatch/logistics centre in Hamilton without policies and procedures? How is it possible to have patient histories and credit card numbers randomly floating around without any lockdown procedures? How is it possible to operate a patient transfer service when dispatchers have no clue how to communicate with the fleet? How is it possible to run an organization that does not train staff on basic health care privacy methods? I could go on....
If you are considering a job at Spectrum Patient Services please
  plus... think twice about your choice. The economy in the province is good and there are many places to find a minimum wage job. I promise that you do not need this aggravation in your life even if you are truly in need of work. You can do better than this place. You have been warned.  moins
Points négatifs
Far too many to list...just read the review
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Looking
Medical Transfer Attendant, Greater Toronto Area, (Employé actuel) –  Toronto, ON15 novembre 2018
manager is pretty good, however upper management is a joke. Vehicles break down and it's not a very forgiving culture. They take advantage of you with low wages because they know you need them for a job in the emergency responder field.
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Dishonest Management
MTA (Employé actuel) –  Hellmilton14 novembre 2018
My Co-Workers are still missing pay. DO NOT work here. There are no redeemable qualities except learning about skimmers. Really bad. Terrible. Effed up.
Points positifs
None
Points négatifs
Dishonest
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