SoftMoc - Avis
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L'avis le plus utile, sélectionné par Indeed
l'environnement de travail chez softmoc est très agréable.
The Upper Management gave me ulcers, super stressful place with zero life/work balance. They expect a lot from their employees while not paying them very much. When minimum wage went up to 10.00 they didnt raise the managers wages so I was making CENTS more than my employees.
Points positifs
Commission
Points négatifs
LOW PAY, LONG HOURS
Softmoc provides me with great cash handling skills, customer service skills and communication skills. It was mostly a fast paced environment which made me adapt to quicker learning skills.
Working on commission can be rough, especially if you work part time. I've worked at SoftMoc for 3 years and seen 3 major manager changes. All who held years of experience in other stores in the company. Overall, this was both a blessing and a curse. Managment knew the store inside and out, but became complacent with tasks they found to be time consuming and let standards fall. If you aren't management you don't get benefits outside of vacation pay and you are expected to work long hours. Some times of the year you could be working 10-12 hour shifts everyday.
Points positifs
Available hours, flexible schedules
Points négatifs
No benefits, in store standards not upheld by non-corporate management.
There are no words I could say that could summarize the emotions that I went through while working at Softmoc. To say it was a roller coaster may be an understatement. The experience was so traumatic that just seeing the logo or hearing people talk about the company makes me cringe. It was the worst job experience of my life.
Points positifs
The pay was good
Points négatifs
The management team was unfair
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It was great working with this renowned company as it was my first experience though I have experience of about 3 years in the field of retail. It helped me gain confidence, maintain employee-customer relation pertaining to communication skills, maintain professionalism, understand the importance of each product and also polishing on different skills.
I work at a Soft Moc in Dartmouth and I actually love it, because the people I work with are incredible. my manager is amazing, she cares about her job and the employees! Working here is probably the best part time job I’ve ever had, I’m only sad I’m unable to work full time hours!
Points positifs
managers/amr gets health benefits, commission, flexible schedule, 40% employee discount!
Points négatifs
Upper management isn’t great but you don’t see them much
I worked here for a very short while. I got hired, during my training period I got trained once the other time I was reading rules and regulations of the company. It was about 2 weeks of doing nothing and one day I come to work they say I wasn’t a right fit n let me go. The managers spend the whole day making unfunny jokes talking really loud when people are on the phone. And none of the breaks are paid
Points positifs
Close to home.
Points négatifs
Pay
they require so much from you but do not pay you fairly. management is extremely unprofessional and they are not understanding. too much stress for just a part time job. the only decent thing is the discount but even that is just okay and mediocre. you deserve better from a job.
I was a manager for this company for a long time. But over the years things went from ok to really really bad. DMs harrass and bully you. They accuse you and your staff of things you all didnt do. They make up lies and tell other stores of the "drama". My DM would come in and tell me various things of various other stores. There is no professionalism. Lots of harrassment. And pay is horrible. As a manager all my staff, including part time, where making more then me.
DO NOT WORK HERE IF YOU VALUE YOUR SANITY
DO NOT WORK HERE IF YOU VALUE YOUR SANITY
At first everything was good, then my shifts starting getting cut from five days a week to two, and they cut the commission rate at Christmas, not just for me for everyone. Then the drama started, constant back and forth between the assistant manager and another associate about who said what about the other online, the manager starting picking favourites, the whole thing just made me feel like I was back in high school. Finally, after I returned from vacation they stopped returning my texts, they didn’t even have the guts to tell me I’d been fired, or they were hoping I’d just give up so they could mark me down as quitting so wouldn’t have to pay me severance, either way who does that? Moral of the story, don’t work here, I wish I didn’t.
Was an up and down company, they have in the last few years made some very good direction. At the time when worked there it was a very stressful work environment.
Points positifs
Good People (Most of them)
Points négatifs
No Work Life Balance
This company is run by a 1960's 'boys club'. Super egotistical and arrogant bunch of men. They have a tunnel vision mentality. Has one idea, runs with it into traffic without working out the kinks, and wonders why it didn't work out. Then when everything goes haywire, they're the first to lose it on you, and demean you for them not listening to your advice in the first place. A large percent of what goes wrong could have been avoided to begin with, if they were the type of employer who valued employee contributions of any means.
Blind leading the blind here.
I cannot express this enough....
Upper management does not care about you.
READ THAT AGAIN.
They only care about making money and pocketing it for themselves. Or you know...sending the money to Papa Krista in the Bahamas. (If you know, you know). Verbal, p & s abuse is a 'know of, but don't speak of' policy here. Upper management will either turn a blind eye to matters of safety of their workers in hopes it will magically disappear - OR - they completely demean their hard working staff. Your mental health will diminish here- fast. Oh, and don't worry if you're not the brightest in the bunch. Head office is located right smack dab on the border between Whitby & Oshawa...so be prepared to work with A LOT of uneducated, ignorant, trashy people*. (*An embarrassing percentage of these people are located in the Customer Service Dept. Sorry not sorry... it's truth).
Softmoc will employ anyone who's desperate enough to work for a consistent income & benefits. Don't expect to be paid a wage you can live on either. - plus...
Blind leading the blind here.
I cannot express this enough....
Upper management does not care about you.
READ THAT AGAIN.
They only care about making money and pocketing it for themselves. Or you know...sending the money to Papa Krista in the Bahamas. (If you know, you know). Verbal, p & s abuse is a 'know of, but don't speak of' policy here. Upper management will either turn a blind eye to matters of safety of their workers in hopes it will magically disappear - OR - they completely demean their hard working staff. Your mental health will diminish here- fast. Oh, and don't worry if you're not the brightest in the bunch. Head office is located right smack dab on the border between Whitby & Oshawa...so be prepared to work with A LOT of uneducated, ignorant, trashy people*. (*An embarrassing percentage of these people are located in the Customer Service Dept. Sorry not sorry... it's truth).
Softmoc will employ anyone who's desperate enough to work for a consistent income & benefits. Don't expect to be paid a wage you can live on either. - plus...
Loved this job, when I was hired I had no experience and the manager at the time took me under her arm and taught me how to work in customer service. Forever grateful to her and I can proudly say that I excel in customer service because of her and had the numbers to show for it. Hardest part of the job is: if you're not a fan of feet, you have to suck it up and help the old folks with getting their shoes on (not the worst thing in the world, and most are extremely thankful). I loved the people I worked with, and they taught me a lot as a fresh 18 year old. About 5 years later they hired me again because upper management remembered my name and how much of a hard and dedicated worker I was and I was excited to work with them again, although with almost completely new staff, I still enjoyed my time there while I was working, and honestly just the people you work with can make a good job even better.
Points positifs
Good discounts, friendly staff
Points négatifs
Angry customers, theft, sometimes can be cliquey
_Very poor management.
-Can't complain about anything to authorities because everyone's friends with each other. You'll end up losing hours if you complain.
- they only hire their friends and families (very unfair and unethical environment)
- you'll last if you're WHITE.
- managers from different store make whatsapp group where they talk nonsense about part timers
- part timers have no value whatsoever (5 hours max biweekly)
-Can't complain about anything to authorities because everyone's friends with each other. You'll end up losing hours if you complain.
- they only hire their friends and families (very unfair and unethical environment)
- you'll last if you're WHITE.
- managers from different store make whatsapp group where they talk nonsense about part timers
- part timers have no value whatsoever (5 hours max biweekly)
I worked at softmoc for 2 years and I love the people but management was messed up they only hired managers with no experience and it was very annoying
Started out ok. Got worse fast.
Supervisors are pushed hard to in turn push the other employees hard.
Bullying culture among the upper level supervisors that is either supported or ignored by head office management.
Supervisors are pushed hard to in turn push the other employees hard.
Bullying culture among the upper level supervisors that is either supported or ignored by head office management.
I really love softmoc. I always enjoyed working as a Manager at softmoc learned so many new things about managing high standards, managing lot of employees and receiving and sending out stock.
Points positifs
Manager's Tours
Points négatifs
Nothing
I don't recommend working here. Co-workers are rude and competitive with one another.
Management accuses others of stealing sales and stocking the store wrong.
The pay structure is unfair.
The work is so boring and slow.
Some customers would be nice and you'd make a good sale but there's no praise given for good work but you'll get so much negative feedback for a small mistake.
They expect you to know everything after one or two shifts
Management accuses others of stealing sales and stocking the store wrong.
The pay structure is unfair.
The work is so boring and slow.
Some customers would be nice and you'd make a good sale but there's no praise given for good work but you'll get so much negative feedback for a small mistake.
They expect you to know everything after one or two shifts
I enjoyed working at Soft Moc. The team all got along really well, and worked great together. They give you a good discount, and i had opportunities to get shoes at cost. They also offer a 25% discount for employees friends and family. Management changed, and the fun environment turned into stressful one, which is why I left.
The job consisted of selling shoes, organizing, cleaning and operating the cash register as well as complete inventory. It's not a difficult job and is great for students wanting part-time work, compensation is not much but in the busy season you get bigger commissions. If you have a friendly smile and are comfortable talking to customers and up-selling, it's a great place to start in retail.
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