SinglePoint Group International Inc
3,2 étoile(s) sur 5.
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SinglePoint Group International Inc - Avis

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It is a grate place to work. I learned various techniquesRegarding customer service and accounting. Work place is very comfortable to all. Everyone is helpful and cooperative.
Points positifs
Collaboration with employees
Points négatifs
N/a
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Typical routine job which great colleagues. Some really pleasant Team Leads and less professional managers. Hated the part where you either chose to do sales or VTO on some days.
Points positifs
Lots of fun contest with gift cards
Points négatifs
Early VTO due to system issues don't get paid
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I was there for 6 weeks,as if it was calculated time. They overloaded us with a lot product knowledge and several in office software systems and expected us to know it enough in 3 weeks to make sales. I felt like it was a set up for failure because they never had any intentions of retaining us. Some of the supervisors were rude and treated us like we were stupid as if they knew we would not be around long. In actuality, the information given to us to learn was at least 3 months worth of knowledge. I felt the company had their own agenda that did not include long term employment. In my opinion, I feel they just needed people for dialing hours so they could keep their client. Hiring us had nothing to do with us having a job and everything to do with them keeping their client. This is a place to get perhaps a months worth of pay and move on because you zero value to them.
Points positifs
Perhaps earn a months worth of pay
Points négatifs
You have zero value
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You are basically talking to angry customers on behalf of BMO,you are micromanage to death ,some team leaders are pretty but the manager runs the department like a prison camp
Points positifs
Nothing
Points négatifs
Everything
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Réponse officielle de SinglePoint Group International Inc
28 octobre 2020
Thank you for your review. We are sorry to hear you had a disappointing experience and we are grateful for you bringing this issue to our attention. As it may be late to reconcile, we wanted you to know that we’ve used your experience within our employee satisfaction process to be sure this won’t happen again
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Stay far away from this place ,the manager is rude and abrasive. The team leaders lie that you are doing well,then conspire to fire you.Half hearted 3 days training and you are thrown on the floor to collect money from BMO customers. The pay is horrendous and people are let go for just about anything, you can get away with stuff if the manager likes you if not ,you are out of the door like flash. We were 14 in number during training by the third only 5of us were left
Points positifs
The location was close to my house
Points négatifs
Terrible pay, rude manager, lack of job security.
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Réponse officielle de SinglePoint Group International Inc
28 octobre 2020
Thank you for your review. We apologize for your bad experience and we hope that you find or have found the right job fit! We will be sure to take your feedback and implement it for the future.
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Single Point has a training program every month for one week for outbound and three weeks for inbound. 80% of employees leave in a month. It is like working in prison. The turnover is high as it is a minimum wage job and you work from 10 to 7. Customers are always complaining and you are supposed to resolve all their issues. There is no chance of growing. The week i quit about 5 people quit the same day. This is a horrible place to work and the positive reviews on may 26 and fake so to bring more people in.
Points positifs
no pros
Points négatifs
long hours, lousy team lead, lousy training, customers always yelling
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Réponse officielle de SinglePoint Group International Inc
28 octobre 2020
Thank you for your review. Our goal is to ensure that we provide extensive and "hands-on" training so that all of our staff are 100% comfortable taking calls on their own. Unfortunately, due to the nature of the CSR role, we are required to solve discrepancies and issues that our customers are facing and not happy about experiencing. We empathize with you and we will be sure to take your feedback and implement it for the future.
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Read their reviews on Google. They're an AWFUL company that harasses and tries to scam people. They are a debt collection service that works for BMO. Incredibly rude management and co-workers. Avoid them.
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Start work at 9 am, but you have to come in at least 15 minutes before your shift. Great learning experience, job stability, fast paced, good management, casual, great work culture.
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Great work environment with lots of opportunities for professional development. Everyone was easy to get along with and management was very supportive.
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During my time at SinglePoint, they did an amazing job at getting me settled into my new position. From there on? It made it much easier for me to adapt to their work environment and quickly get along with fellow co workers that shared the same ideologies and goals for this company. Overall, it's been a great learning curve, not to mention and extremely beneficial one. I would reccomend working at this company to any individual that is pursuing the same pathway I did.
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I've been working at Single Point for a few years now. This company has given me the opportunity to learn new skills and experiences with the guidence of excellent managers. If you are looking to work for a company that will challenge you and give you the experience you need on your career path, this is the place for you!
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They are very accommodating to my personal life. Recognizes staff needs and tries their best to help as much as possible. I want to stay with SinglePoint for a very long time, very happy with everything!
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Just don’t work there, they fire you for absolutely nothing, take away your benefits if they think you’re making too much money. They let customers scream and call you out of your name and when you speak to them about it you get fired. Horrible place. They hire you on the spot and I see why. Their training session isn’t good too. You can’t even go to the washroom you have to use time off your break.
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The people at this company are great, especially the ones that I work with directly They're very friendly & always available, should assistance be needed. The management is good. Of all the years I've been with the company, I have never had any major issues. Other than the topic of 'salary'. Yearly salary increases are nonexistent!
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working for these people is a total waste of time because they expect so much for that 14 per hr. . me via email when similar jobs are available. You can cancel email alerts at any time. By checking this box and clicking continue, you agree to our Terms, and you agree to receive similar jobs via email. You can change your consent settings at any time by unsubscribing or as detailed in our terms.
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So far, I like my time here. It's a great environment and I've made many friends. Lots of food around. I really cant complain, and indeed is forcing me to write 150 characters....
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This place i no other call center, however here more lip service is paid to concerns. But ultimately margin are so thin, that they can't afford benefits, will find ways to dismiss "problem" employees, and ultimately care more about productivity and profitability than ensuring that employees can achieve a stifling Work/Life balance.
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It is like jail. (I've never been.) However, it is a large room with tiny desk space. It is incredibly loud. The team leaders speak down on you in a condescending manner. The person in charge of the phone system and directing calls has a real chip on their shoulder. The so-called supervisors speak to you like you're dirt. The management pushes sales ridiculously hard. Singlepoint is the customer of a large electricity provider in the USA. And they are underhanded with the treatment of their customers. I'm not comfortable working in a place that is dirty to their customers. The customer does not matter. What matters is the almighty dollar. There are some disgusting low-ife so-called supervisors with the most filthy vile language I've ever seen in a workplace or anywhere else for that matter. They go through an astronomical amount of staff. Worst place in the world to work.
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Explain the type and cost of services offered to customers Receive, log, and investigate customers’ complaints Arrange for refunds and credits to customers Explained the use and advantage of the products to the customers Quoted prices and discounts as well as exchanges, and returns Verified correct and complete receipt
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The company tries to be a good company but they are not, Staff is underpaid and work structure is corrupt the deals they get from clients allow all agents to make more than 14 an hour but instead some workers make more than others. How do you make more or get promoted you ask simple it's not performance-based you better hope your liked that's it. It's a popularity contest with a revolving door of agents management that could care less about your personal issues. Definitely not a career
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Gained a lot of experience working in a fast paced call centre environment interacting with US based clients and had especially enjoyed working with all the staff.
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