To much politics and more than half the staff is gone in a period of 4 years. It not the fault of the current management, it's a decision from head office. But if you have a lot of staff that do not produce anything and the customers are complaining about hold time in excess of 2 hours the solution is not trying to force your front line agents to perform faster by affecting their shift and time off.
Just to be clear, the Negativity here is not directed to Shaw but their satelite tv division.
Executives are clueless. Middle Management has been wiped out and revolving door policy for lower levels. Company is happy to hire and fire every few months rather than retain and train.
Super stressful work. They want one person to do the jobs of ten people. After nearly a year I still did not feel comfortable or confident in what I was doing. Not near enough training.