LOYALTY CARE REPRESENTATIVE / CUSTOMER CARE (Ancien employé) – Vancouver, BC – 21 août 2019
Salary, flexible hours, benefits are good. Your pay can be good if you’re good at cutting corners in order to reach sales targets. May be in trouble for that, or you may not. Depends which supervisor you have.
Shaw present an image of being a "family", but won't hesitate to boot employees.
Loyalty Care Rep (Ancien employé) – Victoria, BC – 21 août 2019
For the first 6 months or so Shaw present the image to you that they are a "family" and "friendly" company, but behind it all they are all about profit. Roles that should not be focused on selling get some of the highest revenue-per-call (make money on the call) targets around.
I was an employee when Shaw were working on their acquisition of Wind Mobile. We were all told our jobs were safe, in fact we were the highest performing call center, and we'd been chosen to be the new face of Wind/Freedom Mobile!
Shaw and Wind mishandled the acquisition, resulting in way too many staff for very little work. This lead to the great lay-off of 2017. I managed to jump before I got pushed.
When I started the average wait time for a call was 3-5 minutes on average, now it's upwards of 30 minutes consistently, but they won't hire more staff as that cuts in to the profits.
The pay is great. The work sucks. The constant changing of targets (they get higher and higher) makes the work hellishly stressful. The people at the top are never satisfied and you're always pushed to sell-sell-sell!
A poorly managed company.
Long Hours. Shift work. High stress. Constantly moving targets.