Customer Service (Ancien employé) – Winnipeg, MB – 10 septembre 2018
I was customer service and was expected to generate sales when i was dealing with customers that were calling in to complain and trying to retain them. Customers that were yelling angry and I saved as a customer, but then I got chastised for not selling them more services. This dept. was backward.
Sales Consultant (Employé actuel) – Vancouver, BC – 22 août 2019
Being a sales consultant, the management don't care how you achieve your goals as long as you can hit your target. The sad part is you have to handle overwhelming billing calls even though you're a "sales consultant", not enough sales calls but way too many sales agents.