Avis des employés pour Technical Support Representative chez Shaw Communications

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5,0
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😍 love shaw
TSR (Ancien employé) –  Nanaimo, BC4 juillet 2019
I loved working at shaw I just left for medical reasons. The work life balance kind sucked but I hear that scheduling is different now. The people where awesome
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1,0
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no work life balance
TSR (Employé actuel) –  Vancouver, BC22 mai 2019
no work life balance, the managment system is really bad and nobody cares if you have some issues all they care about is stats. your experience doesn’t matter.
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3,0
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Many opportunites for advancement. Lack of culture
Technical Service Representative (Ancien employé) –  Vancouver, BC19 mai 2019
Management keeps changing resulting in having to keep developing different ways to do your job.

Lack of hiring enough staff results in small amount of cooldown time between chats.

Tools are not up to today standards.
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4,0
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Excellent place to work
Technical Support Representative (Ancien employé) –  Nanaimo, BC16 mai 2019
Fun and fast paced environment with ample opportunity for problem solving technical service problems over the phone with customers.

Plenty of peer, managerial, and documentation support available to assist with difficult problems.
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5,0
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Decent Company
Technical Support Representative (Ancien employé) –  Calgary, AB22 avril 2019
I enjoyed working there but had to relocate so I resigned. After I left they ended up closing the office in Alberta and moving all positions to British Columbia.
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4,0
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Great place to work
TSR, Helpdesk (CSR, Trainer, Admin) (Ancien employé) –  Calgary, AB15 avril 2019
I really enjoyed the teams I worked on at Shaw Direct over the years. There was numerous opportunity for advancement and it seemed like the right people were chosen.
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5,0
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Fun workplace culture
Technical Support Representative (Ancien employé) –  Winnipeg, MB5 avril 2019
I enjoyed my stay at shaw as a Technical support Representative. I was a partime staff while studying. As far as you get your school timetable across to your supervisor your work schedule will be consistently good.
Points positifs
greet team
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4,0
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Great Pay and Benefits, but little room for growth.
Technical Support Representative (Ancien employé) –  Vancouver, BC1 avril 2019
Pay is pretty good, and the benefits are the best I have ever seen, however being yelled at everyday by customers is something people can handle for only so long. Management is friendly and supportive, although you are constantly being monitored. If 5 minutes goes by after you have finished with a call, a supervisor on shift will message you asking why you haven't taken the next call. It's not a hard job if you like people and problem solving, but it takes a lot of emotional energy out of you.
Points positifs
Good Pay, Great Benefits
Points négatifs
Grueling work, Every task is timed
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3,0
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Toxic constantly changing workplace
Technical Support Representative (Employé actuel) –  Nanaimo, BC16 mars 2019
Doing tech support all day would not be so exhausting except for the toxic corp environment Shaw is evolving into lately. The pay and benefits are good but the burnout rate is extremely high and staff are always going on stress leave.
Points positifs
pay
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5,0
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The staff are always friendly, and I would love to be a part of the team
Technical Service Representative (Ancien employé) –  Victoria, BC1 février 2019
I value Walmart's values and culture.
I really want to join the team! Its is a great company and I often shop there, for electronics and tools and food.
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5,0
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Working at Shaw Communications
Technical Support Representative (Ancien employé) –  Calgary, AB25 janvier 2019
Woking at Shaw was absolutely great. I worked there for about 9 years; a really beneficial experience. I got to demonstrate new skills and feel empowered in my role as a technical support agent. The reason why I had to leave is that they laid off all employees and they closed down.
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5,0
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lovely work culture
Technical Support Representative (Ancien employé) –  Calgary, AB21 janvier 2019
Loved working at Shaw, it's too bad they had to close the Technical support office here in Calgary though.
Would love to get position there again.
great pay and benefits
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4,0
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Decient
Technical Support Representative (Ancien employé) –  Calgary, AB9 décembre 2018
Pay is above average. The benefits are good compaired to alot of places. Location is the only reason I left the company was there closing of the office in calgary.
Points positifs
Pay was ok compared to alot of options.
Points négatifs
Locations // its shift work and a lack of advancement opportunity.
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3,0
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the people make the place
Technical Service Representative (Ancien employé) –  Victoria, BC5 décembre 2018
Typical call center job. you'll get the good, the bad and the ugly regarding your callers. You'll end up making a ton of friends while working here and they'll be the ones who will get you through the day.
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4,0
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Not to bad for work experience
Technical Support Representative (Ancien employé) –  Winnipeg, MB27 novembre 2018
There is an amazing work culture here at shaw. The benefit is the best. However, the schedule is terrible. You cannot work two jobs with shaw because the schedule is not stable. Sleep apner and insomnia will be a new friend to you. If you are looking for a stable schedule, never mind it is not going to work.
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4,0
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Great Place to Work
Technical Service Representative (Ancien employé) –  Vancouver, BC22 octobre 2018
Overall my experiences with Shaw were very positive. I enjoyed the culture and the people who worked there.

The biggest drawback is that as a large employer there were limited opportunities for advancement.

Still there is opportunity for those who work for it, and the company works with it's employees very well, and even has programs and policies in place to support part time employees that are also students.
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5,0
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customer and staff
Technical Service Representative (Ancien employé) –  Calgary, AB17 octobre 2018
customer staff oriented job requirement on technical skill expertise and hands on entertainment hardware, dealing with entire nationwide customer sharing thier experiences.
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5,0
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Best company i've ever worked for.
Full Time Technical Service Representative (Ancien employé) –  Nanaimo BC18 septembre 2018
Fantastic work life balance, supervisors and management are really open books and will work proactively with you to achieve your desired goals. Above minimum wage for an entry level job, fantastic health and stock benefits.
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2,0
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Rapid change, little advancement, no culture
Technical Service Representative (Ancien employé) –  Vancouver, BC24 août 2018
Management changed 4 times in 2.5 years, upper management once. Each change brought new parameters to meet and new expectations of performance. Made it impossible to advance. Changing departments out of customer service is impossible without formal education in each field. No company culture to speak of, you drink the shaw Koolaide or keep quiet. Bringing up legit issues that are being overlooked in meetings can result in write ups. Constant stress and pressure. Constant reducing target KPIs.
Best thing is the benefits. Benefits are hands down amazing.
Points positifs
Benefits, free coffee/tea
Points négatifs
No work/life balance, constantly changing expectations, unclear decision making on behalf of upper management, constantly rotating shift schedule
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2,0
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Organisational mess
Technical Support Representative (Ancien employé) –  Victoria, BC10 août 2018
years ago this was a small company that was growing and it was a great place to work. Then it grew and didn't know what to do with itself. Senior management seems completely clueless about what is going on at the ground level of their company. Tools are outdated, or new and don't work. Benefits are great but the pay seems to have been stagnating the past few years.
Points positifs
Benefits
Points négatifs
Schedules, Pay, Management
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3,8
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3,6Équilibre vie professionnelle / personnelle
3,9Salaire / avantages sociaux
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3,7Culture d'entreprise