Shaw Communications
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Avis des employés pour Customer Service Representative chez Shaw Communications

Intitulé du poste
Customer Service Representative166 avis
Lieu
Canada166 avis
166 avis correspondant à votre recherche
Voir les 1 332 avis
4,0
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At the time that I worked there, management was hierarchy based when the trend was towards flatter structure. Some very talented management but not everywhere. Some great co-workers but not everywhere.
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2,0
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It’s not a bad company if you work there however we started to work from home due to Covid 19 work life has been difficult. They expect you to work more and adjust right away. Had compilations from working at home due to the place where I live Management did not believe me until I had to prove what was happening. Also ever since we are working at home they expect you to be more available even if your ill. We have not had a chance to rate our managers as of late either or how the company is doing. They also do or inform you of your rights as an employee at the company now. They want you to not know your rights. My job is a combation of customer service calls retention calls and loyality calls in which we have nothing to work with now. Moral is low and they don’t seem to know why
Points positifs
Great benifits. Good pay but they combine my work with other departments and we are overworked, overwhelmed and underpaid now. Plus they made it harder to get any commission now
Points négatifs
Company lost its way they combined our role into handling sales resolution and retention
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5,0
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Great place to work for. Company benefits are great. People are there willing and able to hellp. Ongoing training and opportunities to learn more for position changes .
Points positifs
flexible
Points négatifs
long siting times
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1,0
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My experience was awful started well but ended bad. HR is to strict on absences if you get one day off you can’t get sick they give you a warning two absences you get fired even medical note. It’s like a gestapo there more for a student job not for over 50 and up. Staff is helpful the collègues in my training sucked sorry I’m honest they were not nice to me. I would not recommend to work there you can find better good luck
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2,0
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Management set you up to fail instead of worked with you to succeed Everyone in the dept felt the same way. So it wasn't just my opinion. It showed when over half took the buyout offered. I enjoyed the position. I just dont think the manager had the credentials to manage
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3,0
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Company is very profit oriented with very competitive management who are largely motivated by production bonuses and profit margins. There is a strong lack of concern for others value, lifestyles or health concerns in the workplace culture.I have been unable to contact anyone at this company to redeem my shares option over the years and have never received any call back information from the HR department regarding this issue either. I have just given up and left the shares there to continue growing until I have the energy to deal with them again.
I learned alot about sales and upselling. The hardest part of the position was the chaotic management style which I think effects retention.

The best part of the position was working with some of the others.
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2,0
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Getting the job is usually not the issue. Shaw has so much turn around that it seems like they will hire pretty much anyone. New hire & new product training is always great. Easy to learn about the new products because you will be repeating yourself over & over again. After being in so many different customer services positions with Shaw, I realized just how bad it can get the second something doesn't go right. Feedback is always asked for, but very rarely implemented. Commission structure is constantly changing. Makes it looks like you are making more than the old commission but you aren't. It usually gets so confusing you don't even know what you are getting paid for.
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2,0
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Typical call centre job. You were supposed to meet KPIs (upselling to clients) and have these annoying meetings on a weekly basis with your team lead on how you can improve. It was just an annoying place to work in.
Points positifs
Beautiful office, nice people to work with, free coffee
Points négatifs
Pay, management, environment/culture
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5,0
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I love it I love it I love it I have always wanted to work for a Shaw communication finally I got it and I’m so happy to be a part of this amazing dynamic team!
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5,0
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Typical day: arrive about 15-20 minutes before your shift to open the programs you need to assist customers and the tracking and knowledge base programs you need for yourself. Answer incoming calls regarding billing, account changes and sales. Workplace culture is supportive and straight forward: do what you are asked to do, listen to feedback, and help each other. The hardest part of the job dealing with customers that are irate but you just remember that they are not upset with you but with their services. The most enjoyable part of the job - your teammates, your support desk staff, the managers. You are well trained, which is great and you are eased into taking calls - you are not just put on the phones full time right away after training. If you are wanting to work part-time, if you are a student, for instance, they will work with you on that for your schedule. Be cheerful, don't call in sick every time you have a headache, or some such vague "illness", be helpful, volunteer for projects and appreciate the fact that you work for such a great company. Do your best and that will be appreciated.
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1,0
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Super stressful work. They want one person to do the jobs of ten people. After nearly a year I still did not feel comfortable or confident in what I was doing. Not near enough training.
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2,0
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It is all about the numbers and sell , sell, sell. If you do not produce then you will be let go. The departure of many reps ads to the heavy work load. Supervisors are promoted because of who they know and if they drank enough of the company cool aid.

Again, an identity crisis as cable and phone dying. Expect the layoffs every 4-6 years.
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4,0
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Lots of time on the phone. Lots of meetings and feedback from supervisors.

Very goal oriented, however the overall direction changed rapidly, so you have to be very flexible.
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4,0
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Overall it was a good job. There always an improvement can be don.

It is a good company to work for. The benefit is very good and the salaries are reasonable.
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4,0
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great place to work,
management takes good care of you

lots of opportunities to move up

always something new to learn

everyone is very friendly and helpful

great benefits
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1,0
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I worked at shaw for over 3 years, rules vary depending on the leader that you have. Management is poorly structured everything is always changing and the company does NOT CARE about the employees.
Points positifs
co workers
Points négatifs
Management, culture, toxic
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4,0
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Not a bad place to work if you are used to follow the rules and work towards your monthly target. Depends on the department you work, could have a great supervisor which helps with stress
.
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5,0
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Always something new to learn
Met wonderful people and lifelong friends

Kept us up to date on the current technologies

Really cares about there customers
Points positifs
Free Coffee
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4,0
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The systems are behind, the company is fighting tooth and nail to keep or gain traction in a market that has been far usurped by the technology the competitor has provided.
Points positifs
Good benefits
Points négatifs
Very old-school thinking.
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5,0
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Shaw Direct was a good teaching place to start my career in a call center atmosphere. You have room to grow but right now the vision is not clear, not sure which way they want to go .. but I am sure it will be good.
Points positifs
salary
Points négatifs
limitation
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5,0
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productive and fun place to work, the benefits are amazing, surrounded by positive and caring people, the parking wasn't great
better if you take the bus or metro
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