Shaw Communications
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Avis des employés pour Client Advisor chez Shaw Communications

Intitulé du poste
Client Advisor32 avis
Lieu
Canada32 avis
32 avis correspondant à votre recherche
Voir les 1 332 avis
4,0
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Over 10yrs I had many different positions and opportunities and enjoyed everyday. Working at shaw is like working with your best friends. You never have to wait for the weekend to hang out.
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1,0
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let me go because my kid was sick management wasn't easy to talk to it was fast paced somedays and other days it dragged on waiting for phone calls had to work 24/7
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5,0
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Really terrible mental health and sick day policies. Zero exceptions for lateness. You feel like a number. You have zero say in scheduling and it is not flexible. Vacation needs to be booked 3-6 months in advance. If all of that isn't important it's a good job and place to work.
Points positifs
Consistent hours
Points négatifs
Very stressful place to work and it eventually wears you down
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3,0
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Great company. With excellent benefits. Room to grow and improve your skills. The schedule is not good since it is a Call Center. You will need to work on weekends and until midnight as it is a 24/7 shift.
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3,0
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A typical day at work includes taking chats (two at a time) and talking to customers about various account/billing issues.

Most supervisors are amazing and really make Shaw a great place to work. Increasing strain on remaining employees has brought down morale since the Voluntary Paid Departure in 2018.


Salary seemed fair to begin with, but small raises have not felt adequate for the amount of stress and new duties being placed on my position. Benefits are great.


Frequent incentives, fair commission payouts, lots of opportunity of overtime are all great ways to earn extra cash. Semi-annual bonuses are based on performance and behaviours rather than numbers alone.


Hardest part of the job is the busy, stressful days and the escalated customers, but if you know how to talk them down it's usually not that bad. It is very common for agents to go on stress leave.


Career advancement is there if you want to work for it, supervisors are always ready and willing to assist you if you show interest.
Points positifs
Frequent incentives, great benefits, amazing direct supervisors, great if you love continued learning
Points négatifs
High stress, long sitting hours, mentally exhausting, required information can be hard to find
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3,0
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This company tries to make the effort to keep employees with a work dynamic culture involving employees and providing tools to help advance. However the is a boiler room and your permanence rests on your performance. Pleasant surroundings.
Get everything from HR in writing!
Points positifs
Decent pay. Chance for bonuses. Good physical environment. Near metro. Canadian owned and operated.
Points négatifs
Call center quotas.
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4,0
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Too much emphasis on sales regardless of what department you work in. Nice people, but most people seem to absolutely hate the customers they deal with except for management. Great supervisors, a super nice office. Way too many computer programs used to do one simple job, too many cooks in the kitchen.
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5,0
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My first job in Canada and I love working here in Shaw. I have working for 2 years now, and I am always learning and developing myself in my job. The supervisors and top management is fantastic, and it is a great environment to work in. Will always recommend Shaw to people looking for a dynamic work environment
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3,0
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Working in a call center with 300+ people is very difficult. You are mixed in with multiple personalities, and have no personal space. If that's not enough, the customers you deal with on a daily basis is demeaning. You have to have thick skin to work here.
Points positifs
amazing benefits, decent salary, profit sharing, yearly bonus'.
Points négatifs
rude customers, crazy shift work, no room for social life.
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1,0
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They micromanage you in s CSR/customer advisor role. Not with the hassle, if you ask for help with a specific issue they will help in a totally different way then what you want even after telling them what your looking for.
Points positifs
Benefits
Points négatifs
Micromanagement, management doesn’t listen.
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4,0
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Overall Shaw is a great place to work, not only are your peers amazing but the management is too. They do a really good job with career paths and genuinely strive to get you where you'd like to be in your professional career.
Points positifs
Lots of incentives
Points négatifs
Rotating shifts
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3,0
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Pay is fine. Nothing to complain or celebrate about. Some supervisors are like high school cliques. They chit-chat secretly and gossip, but are also nice people. The actual customer advisors are AMAZING to work with, especially in my dept. Everyone got along well.

The work itself was getting harder because of that pressure to sell value plans(contracts) to customers, even though I wasn’t in the sales dept. truthfully, you don’t meet their high expectations (sell 20+ contracts/month and promote on EVERY call) you won’t have a job there for much longer. If my responsibilities didn’t change from when I first started, I would still be there.
Points positifs
Co-workers
Points négatifs
Sporadic schedules, pressure to sell, very high expectations
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4,0
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I always had a great experience with all my co-workers and management at Shaw.
The benefits are great and the company show opportunities to grow.

Only downside is the unpredictable schedule.
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1,0
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Hypocrites managers Too many lies at the recruitment and dishonest supervisors.
Very specific environment some bosses, supervisors and HR advisor in Montreal location are all from the same community a lot of favoritism.

Shawdirect give away lots of money to the charities to get credit from gouvernement but using very old and cheap system inside house because it cost nothing as themselves claimed about it.

Most managers misleading.

I have never seen such a unprofessional environment before.

Mostly on Mondays and Fridays more than 50% of employees stay home and get advantages of their great benefits.

Some age discrimination recently happened in Montreal office.
Points positifs
Good benefits
Points négatifs
Slavery job, Too many show off, they should stop comparing themselves with other large companies, Very cheap and old system to work with, old class and old school
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5,0
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Learned alot of troubleshooting and customer service
Micromanaging, Adherence, how to be more organize,

suppoertive managers, source and tools to serve customer
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3,0
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it was an amazing experience. i learned a lot of customer service skills and learned to work under pressure. This workplace showed me the value of team work and how to achieve everyday goals. Had a chance to work with wonderful people. Hardest part of this job was to reach everyday sale goals. This job taught me leadership skills and patience to deal with obstacles.
Points positifs
yearly vacations
Points négatifs
no benefits
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2,0
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The benefit package is good but the corporation's objectives in recent years tend to benefit the company not the individual employees.
The constant monitoriing of your time to the second is supposed to help increase efficiencies but in turn, rewards those who do less for the customer and punishes people who take pride in being thorough.
Points positifs
great benefits package
Points négatifs
the call centres are understaffed, and the calls are back to back
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4,0
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Great company to work... nice enviroment!
fun work environment with great people

casual work environment

Open work environment

Definitely enjoyed my coworkers, the job I did and the environment in which I worked
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3,0
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good environment to work in. Company has good benefits and well to their employee's. high pace of work. Felxabile with their employees and good training
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4,0
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I have worked in worse places.
The call center is a hard job to deal with at times with high call volumes.

The benefits are amazing and the people you get to work with on a s day to day basis are great.
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4,0
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As a Customer Advisor for more than 5 years of experience, I have consistently offered the highest level of customer service working at the Call Centre. My daily routines consist of responding to emails, chats and taking calls when resolving a customer's inquiry while promoting our products in a professional manner.

As a fast-paced industry, one of the hardest thing of the job is trying to keep up with the on-going changes. Staff are trained to ensure that we are up-to-date with our products to ensure that we are comfortable with offering services that caters to our customer's needs.


The workplace culture is great here at the call centre as you get to interact with a variety of people with different strengths that they have to offer. The best thing about working here is that you build relationships with great people who genuinely wish to see you succeed.


The management team are supportive and they really do wish to see progress in the company. My career development has definitely improved over the years where my work ethics have allowed me to succeed in my role.
Points positifs
Great culture, good benefits, prize incentives, potluck, annual Christmas parties
Points négatifs
Shift work
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