Intervenor in Hamilton, ON
The company is understaffed and managed poorly. (Maybe because of COVID). They seem nice when they want something, but when you want something in management (to get a hold of someone like HR) you are ignored completely, even after texting, calling, emailing for weeks. It was sad.The program supervisors are overworked and underpaid. I feel sorry for them, they are awesome and do the best they can with what they have.
Do not do it
Staff are very open about hating their jobs, and are very unprofessional. Management is in it for the money and does not care about staff. takes management forever to respond to an inquires or concerns you may have. Complete lack of communication between management staff.
Horrible management.Supervisor talks to you like you're a child literally. Very unprofessional. Doesn't listen to concerns.High turnover. My program has never been fully staffed. Multiple supervisors in the 3 yrs I've been there. Management hasn't even met my consumer.Management doesn't listen to my consumers likes/dislikes, tried to force activities that my consumer is not interested in.Low pay especially for being a specialized service.No appreciation especially during these hard times.Different policies for different programs.If it wasn't for my consumer and the family I would be gone.
I had high expectations for this place.
What can I say... The Management sucks & they don’t care about their employees. They play favourites and have different rules depending on who they’re talking with. The consumers are only thing that kept me there for so long.
Don't waste your time working here
The company produces new policies whenever they feel like it that hardly ever benefit the employees. If you're looking for a flexible employer you won't find it here. Work life balance can be very poor, especially when they release policies not allowing prime-time vacations. The union contract that only benefits full-time employees don't help with the flexibility either. The union reps never have a straight answer and the contract is confusing. I can honestly say the union never benifited me, only ever hindered my employment. The schedules, policies, and procedures are constantly changing, no consistency what so ever. The pay is also low, we hadn't received raises in a long time. The staff just hangout all day, some even sleep, constant errors, and management doesn't do anything about complaints. Not a lot of interaction with the consumers. Staff constantly complaining about each other, management, but won't ever tell people or management directly. The supervisor is rude to staff when faced with questions or conflict. Doesn't know how to properly manage the program. Extreme favoritism runs deep within the company and staff. If one person doesn't like you, especially if you're new, good luck. The only part about this job I enjoyed was working with the consumers. They are amazing and working with them is a lot of fun. If it wasn't for the consumers I would have left a lot sooner. The training department is also really good, and head office has a nice set up for their local consumers.